What are the steps to a sale? Flashcards
What’s the first step to the sale and what do you say during that step?
Introduce yourself by saying “Welcome to Audi West Chester my name’s Armon and you? What brings you in today?
How do you answer the phone?
Thank you for calling Audi West Chester, Arman speaking. How may I help you?
What is the second step to the sale process?
Investigate. See what brings them here. Find out where they work, where they are from, how their day is going, what will they be using the car, see if they have been to any other dealerships, and see what their most desirable feature on their next car may be.
Why did your customer come in the store today?
To make sure their needs and desires for their next car are met.
What is the third step in the sales process.
Upload their license into VIN solutions.
