Welcome Flashcards
1
Q
World class selling behaviors associated with the Welcome step.
A
.
2
Q
Give an example of an appropriate topic of conversation.
A
Family Clothing Current events Sports Weather
3
Q
What are conversation starters or topics you SHOULD NOT talk about?
A
Politics
Religion
Gender
4
Q
Why is it important to build rapport?
A
Builds trust.
5
Q
What percent of customers will leave the store without purchasing if not greeted within 30 seconds?
A
70%
6
Q
What percentage of customers will buy if greeted within 30 seconds?
A
70%
7
Q
70% of customers will leave the store without purchasing if not greeted within how many seconds?
A
30
8
Q
Required says and dos of Welcome.
A
Greet in a timely manner.
Build rapport.
