Weeks 2-5 Flashcards
What does attending behaviour focus on?
The counsellor’s verbal and nonverbal behaviour
What do observation skills focus on?
Specifics of clients’ nonverbal and verbal behaviours
What is attending behaviour
Supporting your client with individually and culturally appropriate verbal following, visuals, vocal quality and body language
To show you are listening or attending to the client you need to maintain…
Visual/ eye contact
Vocal qualities
Verbal tracking- don’t change the subject (stay with the client’s story)
Body language and facial expressions
What is subtractive empathy?
Counsellor responses give back to the client less than what the client stated (listening skills used inappropriately)
What is basic empathy?
Counsellor responses are roughly interchangeable with those of the client
What is additive empathy?
Counsellor responses that add something beyond what the client has said
When do you use intentional nonattention?
When they speak about the same subject over and over
Gives detailed descriptions of why ___ is wrong
Only wants to discuss negative topics
How do you show intentional nonattention?
Reduce eye contact Shift body posture Shift vocal tone and quality Change subject Observe silence
What are open questions?
Questions that can’t be answered in a few words. Tend to facility exploration of client issues as they encourage others to talk and provide you with maximum information
What are closed questions?
Questions that enable you to obtain specific and can usually be answered in very few words
Did Carl Rogers like questions?
No he was worried they could get in the way of the client’s real story
Give an example of how the first word of an open question may determine a client’s response
- What questions almost always lead to facts
- How questions may lead to an exploration of process or feeling and emotion
- Why questions can lead to a discussion of reasons
- Could, can or would questions are considered maximally open and contain some advantages of closed questions
Why are open questions used?
To help clients elaborate and enrich their story
Why are closed question used?
To bring out specific facts but can sometimes end in leading the client, even to the point of putting the counsellor’s ideas into the client’s mind
