Week3: Ch7,8,9

Question 1

3 types of manager style/philosophy?

Answer 1

Authoritarian, Legalistic, Humanistic

Question 2

Authoritarian style means what?

Answer 2

Minimizes importance of people, you are a cog, replaceable/expendable, you don’t really matter but the services you bring DO matter.

Question 3

What are employees two options under authoritarian style managers?

Answer 3

Do as you are told or leave

Question 4

Explain legalistic management style

Answer 4

Managers interact with strict regard to legal requirements and employee rights

Question 5

When did legalistic style begin?

Answer 5

1930s, with passage of Labor, wage hour laws, expanded in 1964 with Civil Rights

Question 6

Define Humanistic mgmt style- what are 2 influences?

Answer 6

Legislation & human relations movement

Question 7

Which management style is parent/child?

Answer 7

authoritarian

Question 8

Define scientific management style

Answer 8

Goal is efficiency, think Amazon warehouse, etc, focuses on process and production, ignoring the people. Thinks about role vs people.

Question 9

Which mgmt style looks at average person’s efficiency and looks at role not person?

Answer 9

Scientific management

Question 10

Two systems or approaches to management:

Answer 10

job organization and cooperative motivation

Question 11

In which management approach/system (job organization or cooperative) is repetitive work dominant?

Answer 11

job organization

Question 12

Tight controls and output can be accurately scheduled, easily predictable - represents which model management approach?

Answer 12

job organization

Question 13

Which management system/approach is people centered?

Answer 13

Cooperative motivation

Question 14

Which management approach is: speed of process not predictable, think in terms general ideas, people work because they are willing, success depends on motivation

Answer 14

Cooperative

Question 15

What are theory x employees?

Answer 15

don’t care, lack ambition, not really concerned about company, supervisors have to constantly control, resistant to change, avg person is gullible

Question 16

Which employee type thinks about what’s best for the company?

Answer 16

Theory Y

Question 17

T/F hospitals use lots of scientific management?

Answer 17

True

Question 18

In most circumstances, ___ management is more effective in inspiring productivity than ___ management.

Answer 18

People centered / production centered

Question 19

Performance should address what 4 key dimensions?

Answer 19

quality, cost, timeliness and productivity

Question 20

How often should job description be reviewed and updated?

Answer 20

every 2 years

Question 21

T/F: self appraisal is most appropriate for higher level positions, professional

Answer 21

true

Question 22

T/F : these are all required by law: workers comp, unemployment comp, insurance and disability insurance

Answer 22

True

Question 23

What are statutory benefits?

Answer 23

required by law

Question 24

What act made states responsible for unemployment compensation?

Answer 24

SS act of 1935