Week 8 Flashcards
What are the practices in ITIL
- Deployment Management
- Information Security Management
- Relationship Management
- Supplier Management
- IT Asset Management
- Monitoring and event management
- Release management
- Service Configuration Management
What are the focuses of infosec management?
- Prevention
- Detection
- Correction
Ensuring that security incidents don’t occur
Prevention
Rapidly and reliably detecting incidents that can’t be prevented
Detection
Recovering from incidents after they are detected
Correction
It is established by means of policies, processes, behaviours, risk management, and controls
Information Security Management
Service providers focus most of their efforts on their relationships with service consumers
Relationship management
What are the elements of supplier management
- Creating a single point of visibility and control
- Negotiating and agreeing contracts and arrangements
- Managing relationships and contracts
- Managing supplier performance
How should we evaluate and select suppliers
- Risk
- Importance and impact
- Costs
It is any financially valuable component that can contribute to the delivery of an IT product or service
IT asset
Any component that needs to be managed to deliver an IT service
Configuration Item (CI)
Any change of state that has significance for the management of a service or other configuration item
Event
Typically recognized through notifications created by an IT service, CI, or monitoring tool
Event
It is working with other practices like change enablement and release management
Deployment management
What are the approaches for deployment
- Phased deployment
- Continuous deployment
- Big bang deployment
- Pull deployment
