Week 5-6 Service Value Chain

Question 1

Is accountable for the organization’s compliance with policies and any external regulations.

Answer 1

Governing Body

Question 2

How is governance is realized through what activities?

Answer 2

Evaluate and Monitor

Question 3

What is the difference between Adopt and Adapt?

Answer 3

Adopt means external changes and adapt means internal changes

Question 4

What are the value chain activities

Answer 4

Plan
Improve
Engage
Design and transition
obtain/build
Deliver and support

Question 5

The purpose of this value chain activity is to ensure continual improvement of products, services, and practices across all value chain activities and the four dimensions of service management.

Answer 5

Improve

Question 6

The purpose of this value chain activity is to provide a good understanding of stakeholder needs, transparency, and continual engagement and good relationships with all stakeholders.

Answer 6

Engage

Question 7

The purpose of this value chain activity is to ensure that products and services continually meet stakeholders expectations for quality, costs, and time to market.

Answer 7

Design and transition

Question 8

The purpose of this value chain activity is to ensure that service components are available when and where they are needed and meet agreed specifications.

Answer 8

Obtain and build

Question 9

The purpose of this value chain activity is to ensure that services are delivered and supported according to agreed specifications and stakeholders expectectations

Answer 9

Deliver and Support

Question 10

The purpose of this value chain activity is to ensure a shared understanding of the vision, current status, and improvement direction for all four dimensions and all products and services across the organization.

Answer 10

Plan

Question 11

Standardization and streamlining of manual tasks

Answer 11

Automation