Week 7 Flashcards
Conflict
A power struggle in which a person intends to harass, neutralize, injure, or eliminate a rival
Conflict managed effectively can lead to
Growth
Conflict that is not handled effectively
Can hinder PSW to provide client care and escalate into violence and abuse
Conflicts between PSW and client can be caused by
Intoxicated or withdrawing from a substance induced state
Being constrained or restrained
Fatigue or overstimulated
Tense, anxious, worried, confused, disoriented or afraid
If the client has what can lead to conflict
A history
Medical or psychiatric condition
Addiction
Difficultly communication
Ineffective coping skills
Inadequate support network
Client centred care
Following the clients lead about inflammation-giving and decision making
Focusing on the client as a whole instead of solely on delivery of services
Psw can do what
Continually seek to understand
Acknowledge
Respect
Validate
What to implement before conflict escalates
Encourage to express
Focus on behaviour
State what is unacceptable
Step away
Conflict amount colleagues
Can negatively affect the delivery of care
Key factors that can lead to a conflict with colleagues
Power dynamic
Misuse of this power
Healthcare team hierarchy
Conflict between colleagues can escalate
Bullying
Marginalization of others
Differences
Not supportive
Should you tolerate abuse
No
Strategies to help prevent conflict
Be respectful
Reflect
Recognize personal stress
Conflict management
Address conflict
Focus on behaviours
Validate
Collaborate
Go to a neutral party
Workplace conflict key factors
There is nothing saying what is prohibited
Poor communication
Lack of feedback
Feedback sandwich
Something good
Something bad
Something good
Conflict will
Not disappear
And can grow
Steps to take for conflict resolution
Defuse
Basic de-escalation skills
Give your undivided attention
Validate feelings
Tolerate silence
Be nonjudgmental
Reflect the communication
Quarrel
Conflict between parties
ADPIE
Assess, diagnose, plan, implement, and evaluate
Contact a supervisor
Emergency
Issue with safety
Problem involving medication
Conflict with client or family member
Question or problem
Problem solving
Find a solution
Make a plan
Evaluate
