week 6 - groups, social interaction, and preformance Flashcards

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1
Q

emotional management

A

involves people obeying ‘feeling rules’ and responding appropriately in the situation

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2
Q

Emotional labor

A

working in an area that requires emotional management

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3
Q

Erving Goffman’s Dramaturgy

A

Portrays social interaction as a theatrical performance. We are all trying to look our best to others.

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4
Q

Impression Management

A

a person’s efforts to create specific impressions in the minds of others.

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5
Q

Role Distancing

A

Trying to distance ourselves from the roles that have been placed on us. ie: kiddie to the big table

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