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N105 - Professional Nursing: Communication II > Week 6: Assertiveness > Flashcards

Week 6: Assertiveness Flashcards

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1
Q

What does assertiveness allow individuals to do?

A
  • act in one’s best interest without infringing on or denying the rights of other people.
  • conveys self-assurance and respect for other people
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2
Q

Do assertive people express feelings and emotions confidently, spontaneously, and honestly?

A

Yes

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3
Q

What can assertive individuals deal with compared to nonassertive individuals?

A
  • can deal with criticism and manipulation by other people and learn to say no, set limits, and resist other people’s efforts to impose guilt.
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4
Q

What kind of statements do assertive individuals use?

A

“I” statements

ex: I will be able to get to that task, but only later today. Will that work for you?

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5
Q

What qualities do passive communicators exhibit?

A
  • don’t complain
  • stay silent
  • submissive
  • soft voice
  • often without expressions
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6
Q

What qualities do assertive communicators exhibit?

A
  • respectful
  • open
  • clear
  • honest
  • knows how to say “no”
  • sets limits
  • resists others from making them feel guilty
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7
Q

What qualities do aggressive communicators exhibit?

A
  • strong opinions
  • angry
  • overbearing
  • expresses self at expense of others
  • using a lot of “you” statements
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8
Q

What qualities do passive-aggressive communicators exhibit?

A
  • avoid conflict
  • unexpected frustration
  • talk “behind the back” after to others
  • complains a lot
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9
Q

How does one acquire assertiveness?

A

Through practice; it is a learned skill

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10
Q

What specific style describes the “ability to communicate your preferences, ideas, and feelings in a manner that is clear and direct”?

A

Assertiveness

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11
Q

Allowing individuals to act in their own best interest without infringing on or denying the rights of others demonstrates which communication style?

A

Assertiveness

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12
Q

What are the characteristics of assertive communication (5)?

A
  • openness (express feelings)
  • confidence (question without fear; use firm tone and moderate pitch; positive view on our communication)
  • self-awareness (able to deal with criticism and manipulation of others; learn to say “no”; set limits and resist guilt)
  • respect for others (“I” statements; address issues related to only present conflict)
  • independence (stand up and make own mind on decisions)
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13
Q

What are the principles of increasing assertive communication?

A
  • observe and analyze the message of others
  • analyze the situation in which you are (assertive, non-assertive, aggressive)
  • describe the problem
  • state how this problem affects you
  • propose solutions that are workable
  • confirm understanding
  • reflect on your own assertiveness (where assertiveness is low and how that makes you feel)
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14
Q

What are some strategies for assertiveness?

A
  • use “I” statements
  • express your feelings
  • project confidence
  • active listening
  • you can say “no” with an explanation
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15
Q

What does assertiveness allow you to do?

A
  • allows you to treat others fairly while taking care of your own needs
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16
Q

What are some automatic responses expressed by nurses under stress?

A
  • retaliation
  • acting dictatorial
  • defensive actions
    giving in/compromising
  • passive withdrawal
  • aggressive sarcasm
  • neglection
17
Q

Conflict can present in various ways, list 6 explained in this chapter:

A
  • overt ( “OUT” observable or verbal expression)
  • covert (“NOT out in open” behaviour or issue that is hidden)
  • intrapersonal (“WITHIN yourself” - 2 or more opposing feelings of the same person)
  • interpersonal (“WITH others” - different approaches, ideas, etc)
  • functional (can help discover new ways to solve problems, can foster relationship growth)
  • dysfunctional (unresolved issues may build up; distancing of relationships occur; often fosters inadequate care due to poor communication or mixed messages)
18
Q

How do you manage conflict? aka “What communication strategies can be applied to assist individuals in stressful situations”?

A
  • be prepared for conflict
  • identify the nature and context of conflict
  • acknowledge the pt’s thoughts, feelings, requests
  • recognize and accept own feelings
  • employ tension/anxiety-reducing exercises
  • use assertiveness skills
  • acknowledge conflict and involve all parties to resolve it
  • avoid blame*
  • use “I” statements
  • assess timing (is it appropriate to resolve conflict now)
  • is the person in pain?
  • remember therapeutic communication skills (SOLER)
  • discuss options for tension/anxiety-reducing exercises
  • negotiate and agree on a solution
  • summarize
  • follow through
19
Q

Why is setting limits important?

A
  • avoid burnout
  • give realistic expectations for pts
  • protect you ad patients
  • provide equitable care for all pts
20
Q

What are some DO’s and DON’Ts when setting limits?

A

DO:

  • be specific
  • give reasonable choices and consequences
  • allow time
  • enforce consequences

DONT

  • be demanding or unreasonable
  • give double messages
  • argue, interrupt, or ridicule
  • give consequences without alternatives or explanations
21
Q

Limits are only effective when you _____?

A

follow through with consequences

22
Q

Define conflict

A

Disagreement arising from differences in attitudes, values, or needs in which the actions of one party frustrate the ability of the other to achieve his or her expected goals. Results in stress and tension.

  • not necessarily negative; can become a positive force leading to relationship growth
23
Q

What is the main cause of conflict and what can unresolved conflict lead to?

A
  • poor communication is the main cause of conflict; additional cause = psychological (differences in values or personality and multiple demands causing high levels of stress)
  • can lead to violence which can have adverse outcomes ( increased stress, job dissatisfaction, somatic illness, emotional trauma, increased absenteeism, PTSD, self-medication abuse, death)
24
Q

In a nurse, what can unresolved conflict lead to?

A

Emotional exhaustion and burnout

25
Q

Why is it important o recognize your own “triggers” or “hot buttons”?

A

It allows you to take better control of your own responses.

26
Q

What types of situations may cause nurses to become frustrated or angry?

A
  • pts who dismiss what they say
  • pts who ask for personal info than what nurses feel comfortable sharing
  • pts who sexually harass or target a nurse in a personal attack
  • family members who make demands that nurses are unable to fulfill

N105 - Professional Nursing: Communication II (3 decks)

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