Week 5 - Reward Management (chapter 8) Flashcards

1
Q
  1. Which of the following is NOT a key goal of a compensation system?

A. Attract high-quality job applicants
B. Motivate employees to be high performers
C. Retain employees over the long term
D. Increase operational efficiency

A

C

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2
Q
  1. Base pay is particularly effective for which of the following purposes?

A. Motivating high performance
B. Retaining employees
C. Increasing team collaboration
D. Encouraging long-term loyalty

Cuppa Coffee wants to ensure that their base pay is aligned with long-term employee retention. Which of the following is the primary purpose of base pay?
A. Attracting new employees
B. Motivating employees for short-term goals
C. Retaining employees over the long term
D. Encouraging teamwork

A

B

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3
Q
  1. Short-term incentives are best suited for:

A. Attracting new employees
B. Motivating performance
C. Retaining employees for long periods
D. Reducing organisational turnover

Cuppa Coffee introduced short-term incentives to motivate its store managers to increase monthly sales. What is the primary purpose of short-term incentives?
A. Attracting high-level talent
B. Motivating employee performance in the short term
C. Retaining employees for many years
D. Improving long-term employee engagement

A

B

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4
Q
  1. Long-term incentives, such as stock options, are primarily designed to:

A. Motivate employees to achieve short-term goals
B. Attract top talent
C. Retain employees over multiple years
D. Decrease wage inequality within the organisation

A

A

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5
Q
  1. Which of the following is a drawback of merit pay systems?

A. Merit pay increases tend to be too high
B. Merit pay effectively differentiates high and low performers
C. Merit pay often fails to meaningfully motivate employees
D. Merit pay is more effective than bonuses for short-term motivation

A

C

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6
Q
  1. Which of the following describes the process of job evaluation?

A. Setting wages based on external market comparisons
B. Comparing dissimilar jobs within the organisation to determine relative worth
C. Setting wages for entry-level positions based on regional averages
D. Promoting employees based on years of service

At Cuppa Coffee, management is concerned about internal pay equity between administrative and managerial staff. Which of the following processes is designed to evaluate jobs based on their relative worth within the organisation?
A. Job evaluation
B. External wage-setting
C. Benchmarking
D. Market comparisons

A

B

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7
Q
  1. What is the main purpose of gainsharing in group bonus systems?

A. To focus on financial performance of the entire organisation
B. To share profits with employees when productivity improves
C. To replace merit pay systems
D. To reduce the base pay of employees in exchange for more bonuses

A

B

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8
Q
  1. Which of the following is a key component of the point-factor method in job evaluation?

A. Aligning wages with market leaders
B. Using compensable factors such as education and experience to assign points to jobs
C. Evaluating employees based on their annual performance
D. Setting equal pay for jobs regardless of their rank

A

B

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9
Q
  1. One potential downside of poorly designed bonus systems is:

A. Employees become too focused on intrinsic rewards
B. Employees may attempt to game the system to maximise bonuses
C. Employees fail to meet bonus thresholds regularly
D. Employees become less productive due to increased base pay

A

B

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10
Q
  1. What is the primary benefit of discretionary bonuses compared to non-discretionary bonuses?

A. They provide more frequent rewards
B. They are not promised in advance, reducing the chance of system manipulation
C. They guarantee higher payouts
D. They are easier to calculate based on employee performance

Cuppa Coffee implemented a discretionary bonus program to reward employees who demonstrate exceptional customer service. What is the primary benefit of using discretionary bonuses?
A. They are awarded unexpectedly, reducing the likelihood of system gaming
B. They provide consistent rewards for meeting specific performance criteria
C. They guarantee higher pay regardless of company profits
D. They are easier to manage than performance bonuses

A

B

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11
Q
  1. Profit-sharing plans differ from gainsharing in that profit-sharing plans:

A. Focus on improving productivity and reducing waste
B. Distribute payouts based on organisational profits
C. Emphasise employee participation in daily operations
D. Reward employees based solely on their individual performance

Cuppa Coffee is considering introducing a profit-sharing plan to incentivize employees to focus on the company’s overall financial success. How does a profit-sharing plan primarily differ from gainsharing?
A. Profit-sharing distributes payouts based on overall company profits, while gainsharing focuses on productivity and cost reduction
B. Gainsharing focuses on individual employee performance, while profit-sharing focuses on team-based results
C. Profit-sharing is limited to managers, while gainsharing is for all employees
D. Gainsharing is more focused on long-term retention than profit-sharing

A

B

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12
Q
  1. Which of the following best describes stock options as a reward?

A. A short-term incentive based on annual performance
B. An opportunity to purchase company shares at a fixed price in the future
C. A base pay increase tied to organisational profitability
D. A guaranteed bonus for employees who meet their individual goals

A

B

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13
Q
  1. What is a key advantage of offering flexible benefits to employees?

A. Benefits become cheaper for the organisation
B. Employees can customise their benefits to suit their personal needs
C. It allows employers to cut costs on mandatory benefits
D. Employees can receive bonuses in the form of benefits

A

B

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14
Q
  1. Which of the following is NOT a characteristic of a well-designed incentive system?

A. It is perceived as fair by employees
B. It focuses primarily on short-term financial gains
C. It aligns with the organisation’s strategic goals
D. It maintains a clear link between performance and rewards

A

B

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15
Q
  1. Why is pay transparency increasingly seen as a positive practice in organisations?

A. It ensures that all employees receive the same pay
B. It builds trust in management and increases employee engagement
C. It reduces the overall cost of compensation
D. It eliminates the need for performance-based rewards

A

B

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16
Q
  1. Non-monetary rewards are effective because:

A. They replace the need for bonuses and incentives
B. They address intrinsic motivators like recognition and personal growth
C. They are less costly than financial rewards
D. They can be given at any time without approval

A

B

17
Q
  1. What is a key risk of using short-term incentive systems like individual bonuses?

A. They are guaranteed each year, leading to high costs
B. Employees may focus too narrowly on rewarded tasks and neglect other areas
C. They are difficult to calculate and distribute fairly
D. Employees become demotivated by large bonus payouts

A

C

18
Q
  1. Why are merit pay systems often ineffective at motivating employees?

A. Increases are too large to be sustainable
B. They do not provide any real incentive for long-term performance
C. Pay increases are typically too small to significantly impact motivation
D. They are only suitable for senior employees

A

C

19
Q
  1. Which of the following is an example of a long-term incentive?

A. Annual performance bonuses
B. Spot bonuses for exceptional work
C. Profit-sharing plans
D. Non-discretionary bonuses

Cuppa Coffee introduced stock options as a way to retain key employees over multiple years. Stock options are an example of which type of incentive?
A. Short-term incentive
B. Long-term incentive
C. Merit-based incentive
D. Non-financial reward

A

B

20
Q
  1. The use of compensable factors in job evaluation is meant to:

A. Determine market rates for similar jobs
B. Create internal equity by assessing the relative worth of different jobs
C. Increase the salary of firm-general jobs
D. Set pay rates for firm-specific roles based on external benchmarks

A

B

21
Q
  1. What is a common issue with non-discretionary bonuses?

A. They are not linked to organisational performance
B. Employees are unaware of their bonus targets
C. They encourage goal fixation and gaming of the system
D. They demotivate employees who fail to meet their targets

A

A

22
Q
  1. A key feature of gainsharing plans is:

A. They are based on overall organisational profits
B. They encourage employees to improve efficiency and reduce costs
C. They replace base pay with performance-based rewards
D. They guarantee a bonus regardless of organisational performance

A

B

23
Q
  1. Which of the following is NOT an advantage of offering benefits as part of an employee’s compensation package?

A. Increases commitment and retention
B. Provides flexibility for employees to choose their benefits
C. Reduces the company’s overall labour costs
D. Offers employees additional support beyond direct pay

A

C

24
Q
  1. What is the key difference between short-term and long-term incentives?

A. Short-term incentives focus on individual performance, while long-term incentives focus on group performance
B. Short-term incentives are for lower-level employees, while long-term incentives are for executives
C. Short-term incentives reward annual achievements, while long-term incentives focus on retaining employees
D. Short-term incentives are financial, while long-term incentives are non-financial

A

C

25
Q

Cuppa Coffee is introducing performance-related pay to motivate its baristas and differentiate pay based on individual output. What reward process is most closely related to this approach?

A. Sorting effect
B. Incentive effect
C. Motivation effect
D. Pay-for-performance effect

A

C

26
Q

Influences on Pay Levels

Hewlett Industries discovered through exit interviews that employees were leaving because of higher pay at competitors. Which factor is most likely to influence Hewlett’s decision to increase hourly wages?

A. Organisational philosophy
B. Competition and market forces
C. Ability to pay
D. Business strategy

A

B

27
Q

Internal Pay Comparisons and Job Evaluation

Cuppa Coffee received complaints from head office employees about perceived inequity in pay levels compared to others within the company. Which of the following would be the most appropriate course of action to resolve this issue?

A. A job evaluation for all jobs
B. An equal pay audit
C. A pay review for all concerned employees
D. An external market comparison

A

A

28
Q

Performance-Based Incentives

Which type of reward would be most effective for ensuring that employees are paid based on their individual job performance at Cuppa Coffee?

A. Performance bonuses
B. Merit pay
C. Gainsharing
D. Sales commissions

A

A

29
Q

Market-Based Wage Adjustments

A company in a competitive labor market adjusts its base pay upward to reflect a competitor’s higher wage offerings. This adjustment is an example of what type of wage-setting strategy?

A. Market-leading strategy
B. Internal alignment strategy
C. Market-matching strategy
D. Performance-based strategy

A

C