Week 5 - How systems theory influences understanding of organisations Flashcards

1
Q

Define Hard properties in systems

A

Elements within a system that can be defined, measured or assesed in an objective way.

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2
Q

Give an example of a system with Hard properties.

A

Inventory systems which are structured and mechanistic with predicatable inputs and outputs.

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3
Q

Define Soft properties in systems.

A

Imprecise; matters of subjective opinion and individual values; open to interpretation.

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4
Q

Give an example of a Soft system in an organisation

A

Organisational activity systems as; Their boundaries or scope may be fluid; open to interpretation depending on the view of the stakeholder

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5
Q

As part of Soft Systems Methodology, organisations are broken down into Human Activity Subsystems. What are the four aspects analysed in the process.

A

People, Technology, Process, Attitudes

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6
Q

Define what ‘Rich Pictures is used for’

A

Used as a communication tool between the systems analyst and stakeholder groups.

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7
Q

What is the CATWOE components of systems analysis

A
C - Clients/Customers
A - Actors
T - Transformation
W - Worldview
O - Owner
E - Envirnoment
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8
Q

What are the two key areas of a Socio-Technical systems theory?

A

A combination of Material Technology (Tools, machinery, techniques, physical location) and a Social Organisation (People with capabilities, needs, relationships, communication patterns, authority structures)

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