Week 3 - Corporate Systems Flashcards

1
Q

What is the main purpose of a Transaction Processing System? (TPS)

A
  1. Process data that results from business transactions.

2. Update operational databases and produce business documents.

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2
Q

Name two types of data processing

A
  1. Batch Processing - Transactions data is accumulated over time and processed periodically, e.g. overnight
  2. Real-time/Online Processing - processed immediately after a transaction occurs.
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3
Q

Name three transactions that could occur in a business.

A

Sales, Purchases, Deposits, Withdrawals, Refunds, Credit Checks, Customer Billing, Inventory Changes.

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4
Q

What are the five Core transaction processing systems?

A
  1. Sales Order Processing - captures and processes customers orders.
  2. Inventory Management - Processes data reflecting changes in inventory (stock and materials)
  3. Purchase order processing - Captures and processes orders to suppliers.
  4. Finance - Records amounts owed by customers and produces customer invoices.
  5. Payroll - Records employees work and produces payslips.
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5
Q

What is the goal of an Enterprise Resource planning system? (ERP)

A

Enable easy access to business data and to create efficient, streamlined work processes. Uses a single-relational database.

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6
Q

What does an effective ERP give to a company?

A

A real-time integrated view of its core business processes, e.g. production, order processing, inventory management.

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7
Q

What are the three phases of CRM in regards to a customer?

A

Acquisition, retention and extension

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8
Q

How could the integration of both CRM and social media improve customer orientated processes?

A
  1. Improved sales and market alignment.
  2. Access to decision makers.
  3. Shorter slaes cycles.
  4. 360-degree view of the client.
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