Week 5

Question 1

What are the two main ITO research streams?

Answer 1

•Over the years, two main ITO research streams have formed.

1. The first examines the potential determinants or antecedents that can be used to explain and predict the IT outsourcing decision and/or outcome
2. The second studies the post-outsourcing phase, examining how the outsourcing relationship is managed

Question 2

What are the 3 typical contract structures for ITO partnerships?

Answer 2

•Strategic level

• Define the overall issues: such as objectives; IT services; contract periods; exclusiveness; price and change (payment term and rate structure); liabilities, damages, and jurisdiction; uTransfer including IT Deptstaff, assets, service contracts

•Tactic level

• Project and service elements: milestones, conditions, resources allocated
• Secondment: rate per hours

•Operational level

• The levels at which these services are to be delivered and the variations allowed, specifications.

Question 3

What are the risk categories for outsources software development & what for infrastructure management

Answer 3

Question 4

What are the governance factors & aspects of the ITO recipient?

Answer 4

Question 5

What are the governance factors and aspects or the ITO provider?

Answer 5

Question 6

What are the governance factors and aspects of the ITO relationship?

Answer 6

Question 7

what are the factors for the ITO country of choice?

Answer 7

• Criteria: Language, Government Support, Labor Pool, Infrastructure, Educational System, Cost, Political and Economic Environment, Cultural Compatibility, Global and Legal Maturity, Data and Intellectual Property, and Security and Privacy
• Country of choice is dependent on type of service and availability of resources