Week 4 - teams

Question 1

Key points/words

Answer 1

• why groups?
• teams
• team-effectiveness model (4) - organisational & team environment, team design, team processes, team effectiveness
• improving team-decision making (3)
• weaknesses of teams

Question 2

Why do groups exist?

Answer 2

• social identity theory; people have emotional reactions to the failure or success of their group because their self-esteem is tied into the performance of the group (distinctiveness, status, uncertainty reduction)
• goal accomplishment
• emotional support

Question 3

Teams

Answer 3

groups of two or more people where the level of output is greater than the sum of individual inputs

Question 4

Team-effectiveness model

Answer 4

• Organisational and Team Environment (context) (4)
• Team Design (inputs) (3)
• Team Processes (process) (4)
• Team Effectiveness (3)

Question 5

Organisational and Team Environment (context) (4 - RIPS)

Answer 5

team Rewards
team Interdependence
appropriate Physical space
Supportive leaders

Question 6

Team Design (inputs (3 - CaRS)

Answer 6

Composition (homogenous vs heterogenous)
Roles (zibardo’s prison experiment)
Size (7-12 people)

Question 7

Team Processes (process) (4 - DuNCH)

Answer 7

Development (tuckerman’s model “ing” & punctuated-equilibrium model)
Norms (asch’s conformity experiment, conformity, reference groups)
Cohesiveness (high = what?, conflict and performance, group think (challenger craft), group shift)
status Hierarchy

Question 8

Team Effectiveness

Answer 8

satisfy Needs
Achieve goals
maintain team Survival

Question 9

Improving Team Decision-Making

Answer 9

• devils advocate (controversial topic)
• brainstorming
• diversity

Question 10

Weaknesses of Teams

Answer 10

• individuals can be faster
• cost of teams
• Brook’s Law (more people = more time)
• business not good team environment