Week 4 Review

Question 1

What does PDCA Stand for?

Answer 1

Continual Improvement
- Plan
○ Set requirements/goals/programs
- Do
○ Implement
○ Organizational Development/training
- Check
○ Performance, measurement and root-cause/corrective action
- Act (review)
○ Periodical review progress, with action, and revaluate strategy

Question 2

What are the Positives of PDCA?

Answer 2

Positives of PDCA
- Continual improvement through repetition of a recurring activity
○ Efficiencies
○ Build experience cost-effectiveness
○ Better organization
○ Save time
○ Anticipate problems
○ Ensure control, quality, ease of mind

Question 3

What was Deming’s message on standards?

Answer 3

taught that by adopting appropriate principles of management, organizations can increase quality and simultaneously reduce costs (by reducing waste, rework, staff attrition and litigation while increasing customer loyalty).

Question 4

What is a quality ISO 19001 management look like?

Answer 4

• Plan/Do/Check/Act
  
  • Continual, system improvement
  • Planning based on analysis, data
  • Employee involvement training and empowerment (plan and do)
  • Prevention better than correction (check while doing)
  • Leadership of business operations based on feedback (review)
  • Quality bult into whole system, is no longer just the quality department job

Question 5

What does a quality ISO 14001 environmental management look like?

Answer 5

• Environmental management is
  everyone’s job, not an “add on”
• Determine how environmental
  management fits into the overall
  management of the enterprise
• Build systems, processes, feedback
• PDCA