Week 4 Incident Report using SBAR Flashcards
1
Q
list 3 areas of communication failure in the healthcare setting
A
systems failure, message failure and reception failure
2
Q
what is systems failure
A
necessary channels of communication do not exist and/or are not functioning ie illegible notes
3
Q
what is message failure
A
necessary info is not transmitted
4
Q
reception failure
A
correct message sent but misinterpreted by recipient or arrives to late