week 4 Flashcards

1
Q

It is the value of a brand, based on the extent to which it has high brand loyalty, name awareness, perceived quality, strong brand associations and other assets such as patents, trademarks and channel relations.

A

brand equity

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

advantages of brand equity

High consumer ___________ and ________

A

awareness
loyalty

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

advantages of brand equity

Greater ease in launching brand extensions because of ________________.

A

high brand credibility

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

advantages of brand equity

a good defense against ______________________

A

fierce price competition

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

advantages of brand equity

________ in being the company’s most enduring ________

A

belief
asset

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

It is the main container of
the product.

A

primary package

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

It supports the primary
container.

A

secondary package

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Protects the product during
shipment.

A

shipping package

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

3 types of packaging

A

primary package
secondary package
shipping package

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

what are the purpose of packaging? (3)

A
  • to protect the product
  • to enhance the product’s value to the
    customer
  • to stimulate sales
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

functions of labelling

  • it identifies the ________ or _________
A

product
brand

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

functions of labelling

  • It might _____________ several things about the product.
A

describe

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

functions of labelling

  • It might promote the product through ______________
A

attractive graphics

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

There are ______________ enacted to regulate labelling and protect the public.

A

numerous laws

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

There are numerous laws enacted to regulate ________ and protect the public.

A

labelling

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

There are numerous laws enacted to regulate labelling and protect the ______.

A

public

17
Q

It is also part of packaging and consists
of printed information appearing on or with the package.

A

labelling

18
Q

PURPOSE OF PRODUCT SUPPORT SERVICES

Good ____________ ________ is
good for business.

A

customer service

19
Q

PURPOSE OF PRODUCT SUPPORT SERVICES

Monitor customer ____________.

A

complaints

20
Q

PURPOSE OF PRODUCT SUPPORT SERVICES

_________ strong customer service departments to truly give excellent service

A

Set up

21
Q

PURPOSE OF PRODUCT SUPPORT SERVICES

Set up ________ customer service departments to truly give excellent service

A

strong