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retail management > week 4 > Flashcards

week 4 Flashcards

types of retailers

1
Q

TYPES OF RETAILERS (3)

A

food retailers
General Merchandise Retailers
Non-store Retail Formats

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2
Q

is a place of business where consumers can purchase food and take it with them to be consumed off-premise.

A

Food Retailers

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3
Q

Retail food is basically food obtained through a
business transaction with an organization that is not a restaurant.

A

Food Retailers

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4
Q

what are the 4 food retailers

A
  • Mom and Pop Stores
  • Convenience Stores
  • Supermarkets
  • Supercenters
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5
Q

is a rural or small-town store that carries a general line of merchandise.

A

General Merchandise Retailers

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6
Q

It carries a broad selection of merchandise, sometimes in a small space, where people from the town and surrounding rural areas come to purchase all their general goods.

A

General Merchandise Retailers

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7
Q

what are the 7 General Merchandise Retailers

A
  • Department Stores
  • Specialty Stores
  • Discount Stores
  • Category Specialists
  • Off-Price Retailers
  • Warehouse Clubs
  • Home Improvement Centers
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8
Q

is a form of retailing in which a firm sells its products without a physical retail store/space.

A

Non-Store Retail Formats

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9
Q

what are the 5 Non-Store Retail Formats

A
  • Electronic Retailing
  • Catalog and Direct Mail
  • Direct Selling
  • Television Home Shopping
  • Vending Machines
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10
Q

SERVICE RETAILERS CHARACTERISTICS
- Problems in Evaluating Service Quality

A

Intangibility

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11
Q

SERVICE RETAILERS CHARACTERISTICS
- Problems in Evaluating Service Quality

A

Intangibility

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12
Q

SERVICE RETAILERS CHARACTERISTICS-

Performance of Service Provider

A

Intangibility

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13
Q

SERVICE RETAILERS CHARACTERISTICS
* Inability to be perceived by the sense of touch

A

intangibility

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14
Q
  • Service products are consumed at the same time they are being produced.
  • Importance of Service Provider
A

Simultaneous Production and Delivery

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15
Q
  • The quality of a food, beverage or another product that makes it expire or spoil quickly.
A

Perishability

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16
Q
  • No inventory, Must Fill Capacity
A

Perishability

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17
Q

Service quality is often inconsistent. This is because service personnel have different capabilities, which vary in performance from day to day.

A

Inconsistency of the Offering

18
Q

all goods/no services (4)

A

whole sale club
super market
category specialist
specialty/department store

19
Q

all service/no goods (4)

A

optical center
restaurant
airline
barks/university

20
Q

types of retail ownership (3)

A

independent retail
corporate chain
frachise

21
Q

are businesses that operate with a single retail outlet, or are structured as a small chain with no more than three locations.

A

independent chain

22
Q

Generally, stores of this type are individually owned, owned by a family, or owned by two partners.

A

independent chain

23
Q

appear to be strongest in the food, drug, shoe, variety, and clothing industries.

A

corporate chain

24
Q

is a method of distributing products or services involving a franchisor, who establishes the brand’s trademark or trade name and a business system, and a franchisee, who pays a royalty and often an initial fee for the right to do business under the franchisor’s name and system.

A

franchise

25
Q

Managed chain stores have a number of advantages over
independently managed stores.

A

corporate chain

26
Q

Department store

choices:
A. Food Retailers
B. General Merchandise Retailers
C. Non-store Retail formats

A

B

26
Q

Mom and Pop Stores

choices:
A. Food Retailers
B. General Merchandise Retailers
C. Non-store Retail formats

A

A

27
Q

electronic retailing

choices:
A. Food Retailers
B. General Merchandise Retailers
C. Non-store Retail formats

A

C

28
Q

catalog and direct mail

choices:
A. Food Retailers
B. General Merchandise Retailers
C. Non-store Retail formats

A

C

29
Q

specialty stores

choices:
A. Food Retailers
B. General Merchandise Retailers
C. Non-store Retail formats

A

B

30
Q

direct selling

choices:
A. Food Retailers
B. General Merchandise Retailers
C. Non-store Retail formats

A

C

31
Q

convenience stores

choices:
A. Food Retailers
B. General Merchandise Retailers
C. Non-store Retail formats

A

A

32
Q

supermarkets

choices:
A. Food Retailers
B. General Merchandise Retailers
C. Non-store Retail formats

A

A

33
Q

discount stores

choices:
A. Food Retailers
B. General Merchandise Retailers
C. Non-store Retail formats

A

B

34
Q

category specialist

choices:
A. Food Retailers
B. General Merchandise Retailers
C. Non-store Retail formats

A

B

35
Q

off-price retailers

choices:
A. Food Retailers
B. General Merchandise Retailers
C. Non-store Retail formats

A

B

36
Q

warehouse clubs

choices:
A. Food Retailers
B. General Merchandise Retailers
C. Non-store Retail formats

A

B

37
Q

television home shopping

choices:
A. Food Retailers
B. General Merchandise Retailers
C. Non-store Retail formats

A

C

38
Q

vending machines

choices:
A. Food Retailers
B. General Merchandise Retailers
C. Non-store Retail formats

A

C

39
Q

superceters.

choices:
A. Food Retailers
B. General Merchandise Retailers
C. Non-store Retail formats

A

A

40
Q

who pays a royalty and often an initial fee for the right to do business under the franchisor’s name and system.

A

franchisee

retail management (7 decks)

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