Week 3 Test Flashcards
what are the three levels of profiles
MAR, BAR, and PAR
what is the MAR profile level
travel agency’s profile (NT)
when is the mar profile only used
when we are booking for a leisure who doesn’t have a profile with us
what is the BAR profile level
company/govt agency profile (account) business
what are some examples of info the bar profile will contain
account travel policy
account number
service fee structure
primary POC
what is the PAR profile level
individual traveler’s profile, passenger
what are some examples of info the the par may contain
PAX name DOB contact info seat preference membership numbers
what is a CBA
centrally billed account
credit card attached to agency or company
what is the IBA
indiviually billed account
individual pax credit card
how are the profile levels related
they’re tied to each other
ex cannot build a PAR level without attaching it to a BAR, PARs always associated with a BAR
what are the CONCUR accounts
fema bfs fletc iaops itc
what does fema stand for
federal emergency management agency (DHS)
what does bfs stand for
bureau of Fiscal Services (umbrella agency)
what does fletc stand for
federal law enforcement training center
what does IAOPS stand for
office of intelligence and analysis - operations (DHS)
what does ITC stand for
international trade commission
how are national travel and concur connected
NTI subcontracted through concur to certain accounts
NT doesn’t have access to their system so we can’t change their profiles
whats the difference between the layouts of the concur profiles
there is no difference between their layouts
all the same
how do yo find certain info in a concur profile
its all in the face of the profile
what are NTs nonconcur accounts
usc corp small gov morgantown shonk
what psuedo is usc booked in
c5a
what psuedo is corp booked in
ck3
what psuedo is small gov booked in
4hd
what psuedo is morgantown booked in
5vp
what psuedo is shonk (leisure) booked in
h4e
what psuedo is fema booked in
2d69
what psuedo is bfs booked in
2d5v
what psuedo is fletc booked in
2d5w
what psuedo is iaops booked in
2d5w
what psuedo is itc booked in
2d5x
what does the format SLB stand for and what does it pull
similar lists bar
shows all accounts in a pseudo
what does the format “SLP/ (acct name)” pull
all pars created under that acct
only useful when the acct is small
how do checkins work for CONCUR clients
if they don’t ask we don’t offer
is the service fee diff for diff CONCUR accts
no, all concur accounts have the same service fees
but FEMA is the only one with an after hours charge
what identifies the account number in a profile
*CA
what numbers do gov VISA CBAs start with
448627
how do you view a specific accts BAR once in correct psuedo
S*(business or org name)
how do you view a specific PAR once in correct psuedo
S*(business or org name)-(last name of traveler) (first name of traveler)
how to view a BAR when in a diff psuedo
S*(correct psuedo)/(business or org name)
how to view a PAR when in a diff psuedo
S*(correct psuedo)/(business or org name)-(last name of traveler) (first name of traveler)
format to move a profile to start a PNR
MV/+*CASANDRA
what do gov’t IBAs start with
448612
how do you redisply the last profile that was viewed (BAR or PAR)
s*r
how do you display the BAR level associated with a PAR
S*B
how do you display the profile attached to a PNR
*PA
how many profiles can a PNR have attached
1
does each PNR have to have a profile attached? what is the exception
yes must have a BAR or PAR
unless a true leisure PAX
how is info displayed in a non-concur profile? whats the diff about this?
its displayed in a travel screen
their info is behind the scenes not on the face of the profile
how do you display individual/PAX FOP info (IBA) on the travel screen
SP*GP
how do you display account FOP info (CBA) on the travel screen
SP*GB
how do you display PAX airline frequent flier numbers on the travel screen
SP*MI
how do you display PAX rental car frequent renter numbers on the travel screen
SP*MI/CAR
how do you display PAX hotel frequent guest numbers on the travel screen
SP*MI/HOTEL
what is a scrape and how do you do it
“SPE”
moves FOP & frequent flier numbers into PNR only do with non-CONCUR pars
what must you have in a PNR before using scrape
itinerary
what signifies a KT # given to PAX by FEMA
0
what signifies needs aisle on travel screen
NA
what signifies needs window on travel screen
NW
how is frequent flyer data represented in CONCUR profiles
MP*(airline code)-(number)
what signifies a get there profile in a PAR
uscourts before name
do most vendors require security code or billing zip code when making a res? what are the exceptions
No
AMTRAK requires both
cape air requires security code
what do all vendors require for ticket purchase
cc number and expiration date
what is required for seat or other ancillary services and how are these charged?
they require CVV and billing address on top of cc number and expiration date
charge directly to vendor
what does jet blue require on end of FOP field that is different from the standard input
/OK
code, start digit and # of digits in a mastercard
CA
5
16 digits
code, start digit and # of numbers in a visa
VI
4
16 digits
code, start digit and # of numbers in a discover
DS
6
16 digits
code, start digit and # of numbers in an american express
AX
3
15 digits
code and # of numbers in a UATP
TP
15 digits
Universal air travel plan
what is the typical makeup of the FFY and what is the rewards program called for UA
2 or 3 letters first, the rest are numbers
mileage plus
what is the typical makeup of the FFY and what is the rewards program called for AA
mix of letters and numbers through out
AA advantage
what is the typical makeup of the FFY and what is the rewards program called for DL
numbers only
Sky miles
what is the typical makeup of the FFY and what is the rewards program called for WN
numbers only
rapid rewards
what is the format to pass quality control when there is an arunk (location or date mismatch) in the reservation
[]:5N/ITIN OK
what is an SSR message
message to airline that requires action
what are examples of SSRs
wheelchair request, meal request, etc
what must you do after putting an SSR in a reservation
call the airline to make sure that they recieved the request
how do you find the appropriate SSr code for the situatation
“HELP (wheelchair)”
what is the basic format to enter an SSR code for the whole trip
{}:3(SSR code)
what is the format to enter an SSR code for segment 1 of the res
{}:3(SSR code)/s1
what is the basic format to enter an SSR code for the first PAX only on a multi-pax PNR
{}:3(SSR code)/N1
what is the format to delete a SSR or OSI code
C:(line #){}:3
what are common characters that known traveler numbers start with
TT
98
ZZ
0
what characters do known traveler numbers for judges start with
ZZ
what SSR info if required for every res
secure flight info and contact info from running the scripts
what field are SSR requests visible in
*PS
what are some examples for which you will need to create some internal documentation in a record?
missing or undesirable seat assignments
no car/hotel booked, travel out of company policy, go over contract rate
anything out of the ordinary
what is the format to create some internal documentation in a record
P:MEMO/(freeform)/C8/(date)
how do you view the p memos
*PP
what is the format to create a PS line
PS-(freeform)
where does the PS line display at
PNR billboard
shown at the top of PNR (above locator)
what is the PS line used for?
urgent data, warnings, PNR status (cc decline)
internal documentation only
how do you change the PS line
C:PS-(freeform)
how do you delete a PS line
C:PS-
what are itinerary remarks and are they shown to customers?
an external communication to the customer which is used to reiterate any special info about the itinerary
shows up on their itinerary
what are examples of remarks that you might make in a PNR
no car or hotel booked
missing or undesirable seat assignments
what is a RMA and how does it display on a PNR
an associated remark
attaches to specific segment on the itinerary
what is the format to attach an RMA
RMA0(segment #):(freeform)
what is a RMU and how does it display on a PNR
general remark
found in a separate area at bottom of itinerary
what is the format to create an RMU
RMU:(freeform)
how do you view all itinerary remarks on a PNR
RM*
how do you change an itinerary remark
RMC:(line #):(freeform)
how do you delete an itinerary remark
RMC:(line number)
what category of the rule must be statisfied before you can save
rule-end mandatory
what does the rule not prompt you to do but still must be done
email address
stored fare
phone OSI
what does the rule not prompt you to do but are optional fields
concierge script
SSRs and OSIs
PMEMOS and PS line
RMAs and RMUs
how do you enter a form of payment
F-VI444333222111/D1122
how do you change a form of payment
C:F-VI444333222111/D1122
how do you remove a FOP
C:F-
where is the FOP found
*T
insert a placeholder for CC
F-CC
is a cc needed before you can charge service fee?
yes
or you can do placeholder
enter a form of payment for a jet blue flight
F-VI444333222111/D1122/OK
how do you view the rule checklist once attached
RULE
how do you remove a rule record from the PNR
RULX
at what point is a leisure PNr considered complete
RUN ISSUE SCRIPT BEFORE INVOICING
NEED QC APPROVAL
SEND PNR TO HOWIE
what is the format to send email itinerary and to send a PNR to quality control
QEP/42E/96+42E/70*CQC
format to enter the account number in a res
T-*CA(account #)
what does the account number tell apollo
what service fee needs to be applied
changes based on account/client
format to enter the booking location in a res
T-*BL(05)
how is the booking location determined
its your home department
where you’re physically located
what does applying your booking location do to a PNR
applies sales to your department/team
what is the account number for leisure customers
their phone number, no spaces or dashes
format to view confirmed seats
9D
what status are confirmed seats in
HS or HK
what status indicates that you need to IR or cancel and reassign your seats
PN or NO
what status indicates that your seats are sold not confirmed
LS or NN
what status should your flight be in before you try to get seats
HK
how do you look at seat availability before selling the flights into your record
clicking on the equipment code in the air availability screen
make sure you select free seats from the drop down menu
for mat to cancel the seats from a specific segment
9X/S(segment #)
format to cancel all of the seats in res
9X
when looking a seat map what does this symbol indicate - (W)
over wing
when looking a seat map what does this symbol indicate - (E)
exit row
when looking a seat map what does this symbol indicate - (P)
preferred
what do preferred seats include
standard legroom
closer to the front
an additional charge unless you have status
when looking a seat map what does this symbol indicate - (.)
occupied
when looking a seat map what does this symbol indicate - (-)
extra legroom
when looking a seat map what does this symbol indicate - (DOOR)
exit doors
when looking a seat map what does this symbol indicate - (*)
no infants
when looking a seat map what does this symbol indicate - (R)
restricted recline
are seat assignment purchases refundable
generally no
what is the format to assign a seat to passenger 1 in a multi person reservation
9S/N1/S1/23C
what do you need to do if a passenger wanted window seats but no window seats were available at the time of booking for segment 1
RMA01: AISLE SEATS CONFIRMED. MONITORING FOR WINDOW PREFERENCE
what do you need to fi the airline won’t allow you to make any seat assignments for segment 1
RMA01:SEAT ASSIGNMENTS RESTRICTED BY CARRIER
what does adding canned remarks do to a reservation
adds cookie cutter statements to the emailed itinerary
where do you view the canned remarks
*PT
the accounting field
how to change an item in the accounting field
C:(line #)T-(change)
how to delete an item in the accounting field
C:(line #)T-
how to delete multiple items (nonsequential) in the accounting field
C:1*3T-
how to delete multiple items (sequential) in the accounting field
C:1-3T-
what is an OSI message
message to an airline advising of info pertaining to PAX
doesn’t require action from airline, informational only
what are some examples of OSI messages that you could make
PAX phone #
cross reference mult pax traveling together in seperate PNRs
advise of blind or deaf PAX
gov
what OSI message must be sent ever time
PAX phone #
what is the format to make an OSI phone field
[]:3OSIYYCTCH/(phone number)
what is the basic OSI format
[]:3OSI(airline code) (freeform)
how do you change an OSI phone number
C:(LINE #)[]:3OSIYYCTCH/(phone number)
how do you delete multiple OSI or SSR messages
c:(line #)-(line #)[]:3
what is the format to view all SSR and OSI messages together
*PO+PS
what field are OSI messages visible in
*PO
what is the format to view all SSR and OSI messages together
*PO+PS
what is the format to create a delivery message
D-(freeform)
how do you display the delivery field
*PD
what is the format to change the delivery field
C:D-(freeform)
basic format to add FFY
MP*(airline code)(FFY #)
what does it mean to have a FFY cross accrual
earn mileage on partner airlines (primarily international)
how do you view FFY data in a PNR
*MP
how do you check airline partnerships
MAT/D/(airline code)
format to remove a specific airline FFY out of a PNR
MP/X/*(airline code)
format to remove all airline FFY out of a PNR
MP/X/*ALL
format to add FFY in multi-pax PNR
MPN(pax name #)*(airline code)(FFY #)
make a remark that you don’t have FFY for a pax
RMU: no frequent flier data on file
make a remark that you don’t have FFY for a pax for a specific airline
RMU: no frequent flier data on file FOR UNITED
can you delete a FFY per pax in a multiple pax pnr
no
must delete them all and reinput
what scripts do you need to run always
contact info secure flight info savings service fee concierge (optional)
what is the keyboard shortcut for the passenger contact script
Y
what is the keyboard shortcut for the secure flight information script
F
what is the keyboard shortcut for the savings script
N
what is the keyboard shortcut for the service fee script
S
what is the keyboard shortcut for the concierge script
6
how many times must you run the secure flight info script in a multiple pax res
for each pax
what does the secure flight info script do
sends pax info to airline for TSA purposes
PAX name, DOB, known traveller number, gender
what is the savings script used for and what does it do
used for accounting purposes
documents lowest fare offered
what airline must you always do the concierge script for
southwest
what to enter on your savings script if the airlines don’t price together
enter the tix price again in the place where it asks for the lowest y
for fare sold add the diff tixs together
what signifies that the concierge script was was run and where is this found
S55-C
in the *T field
how do you manually put someone on the concierge script
T-S55-C
what is the format to add notes for the concierge
[]:S5/(freeform)
format to delete notes from the *PRS and PRF field
c:(line number)[]:5
format to delete pax from the check in list
C:(line #)T-
format to enter an email
[]:5f/EMAIL-(email address)
how to delete an email
c:(line #)[]:5
where are the email fields located
*PRF
format to enter a subject line in the itinerary email
[]:5f/ESUBJECT-(freeform)
format to enter a remark line in the itinerary email
[]:5f/RM-(freeform)
what are the categories in the end mandatory rule category
account number and agency phone field
format to display FFY car info at BAR level
SP*CB
format to display FFY hotel info at BAR level
SP*HB
how do you display seat preferences at PAR level
SP*PI
what indicates a known traveler number on the travel screen
N1//K
should you price your itinerary down before saving
yes
are bulkhead ab exit row seats generally free?
no
what is the format to view the concierge field
*PRS
what is FFY short for
frequent flier number / membership
can you write whatever you want in the PMEMOS
no must be factual and professinal
what does apollo see as this sign (_)
-
what does apollo see as this sign (-)
/-
format to link PNRs for companion travel as an OSI message to airline
[]:3OSI(airline code) TCP(# of pax traveling together) (PAX name) (confrimation # of other pax)
format to change an SSR or OSI
C:(line #){}:3(freeform)
what is the format to attach the basic rule record
RULACK3/BASIC
