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Agent Training > week 4 test > Flashcards

week 4 test Flashcards

1
Q

format to encode car vendors

A

s*car/(car vendor name)

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2
Q

format to decode car vendors

A

s*car/(car vendor 2 letter code)

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3
Q

general format to pull a car index

A

CAI(city code)

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4
Q

what does pulling a car index tell you

A

all of the car locations in that city

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5
Q

format to pull a car index with a specific vendor

A

CAI(city code)/(two letter rental abrv)

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6
Q

what is the process of booking a car in smartpoint

A
  1. click on segment number to search for car avaliability based on flights
  2. select government in rate category if applicable
  3. select unlimited mileage option only
  4. click on base rate to view rate rule (and check on GARS)
  5. book
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7
Q

is specific make/model guaranteed?

A

no based on avaliability and you can add request in special services field

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8
Q

do you provide CC info directly to rental agency?

A

no

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9
Q

what should you be quoting to the traveler as their rental cost

A

total with taxes

mutlimonth diivide by three

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10
Q

what is the format to sell a car

A

01A(line #)/CD-(corporate rate)/ID-(membership number)/SI-(special service number)

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11
Q

what fals under special service field for car rental reservations

A

special requests, govt upgrade coupon, agent #

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12
Q

how do you passively sell a car into a res

A

run the car script

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13
Q

what are our preferred rental car vendors

A 
avis
budget
hertz
enterprise
national
alamo
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14
Q

what is the gars fee?

A

for government rentals only, incudes insurance coverage, $5 per day, has to always be included for gov rentals on rate rules page

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15
Q

what is the format ro encode otel chains

A

S*HTL/(hotel name)

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16
Q

format to decode hotel chains

A

S*HTL/(hotel code)

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17
Q

format to pull hotel index

A

HOI(city code)

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18
Q

what is the format to pull a hotel index with a specific chain

A

HOI(city code)/(hotel code)

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19
Q

can you use a CBA to book a hotel?

A

no unless given explicit permission, use IBA only

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20
Q

what should you quote to the traveler when booking hotl rooms?

A

nightly rate and total with taxes

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21
Q

what does clicking on the rate range when booking a hotel show you?

A

room options

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22
Q

what will clicking on the room rate show when booking a hotel?

A

rate rules including cancellation policies

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23
Q

what should the payment type be when bookng a hotel

A

guarantee unless deposit is required

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24
Q

what are some special service quests you can input for a traveler for hotels

A

special room requests (top floor, near elevator)

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25
Q

what does /FG stand for when booking a hotel?

A

frequent guest number

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26
Q

what are some common negotiated rate codes

A

XVU
XVC
FEMA
XPV

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27
Q

what is the XVU rate code for

A

fedrooms non commissionable

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28
Q

what is the XVC rate code for

A

fedrooms commissionable

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29
Q

what is the XPV rate code for

A

corporate/leisure rates

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30
Q

what is our primary hotel rating system

A

AAA

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31
Q

what is our secondary hotel rating system

A

NTM

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32
Q

what are the hotel rating systems built into smart point

A

trip advisor
AAA
NTM

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33
Q

what per diem rate does a traveler qualify for?

A

the one of the county of the location that they are working in

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34
Q

format to locate per diem waviers for FEMA

A

S*2D69/PER DIEM

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35
Q

what must you do if you cancel a hotel

A

make a memo with the cancellation number

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36
Q

what is the format to hide a segment

A

.(segment number)XK

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37
Q

why would you hide a segemnet

A

cancel with front desk

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38
Q

what must you do if you cancel a seg with the front desk

A

make a memo

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39
Q

document hotel per diem for non-concur res on segment 2

A

RMA02: Per diem for lodging $96.00

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40
Q

what must you do when you booka hotel directly with a vendor

A

passively sell it into res

run hotel script

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41
Q

format to open amtrak app

A

2V

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42
Q

what does the discount tyoe remain as for a amtrak booking

A

corporate

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43
Q

how do you pull government discount code for amtrak

A

tyoe g in discount number box

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44
Q

what indicates a governement fare on amtrak

A

green lettering

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45
Q

what must you select if you’re not issuing an amtrak ticket immediately

A

hold reservation

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46
Q

what email must you always add to an amtrak booking

A

2V@nationaltravel.com

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47
Q

how do you get a flexible rate for government amtrak travel

A

must call amtrack to change ticket type to flexible

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48
Q

how do you cancel an amtrak ticket before ticketing

A

click on train icon and cancel hold

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49
Q

how wo you make a change to or cancel an amtrak ticket after ticketing

A

must call amtrak

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50
Q

what does amtrack require from bookings that is different than most airlines

A

security code and billing zipcode

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51
Q

where do we put the CVV abd billing zipcode for amtrack bookings

A

PS line and Pmemos

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52
Q

what must you do after calling AMTRAK about getting the government flexible rate

A

update RMA and RMUs

make pricing record

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53
Q

what does PCC stand for

A

psuedo city code

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54
Q

wht hilton hotels normally have kitchens

A

homewood suites
home2suites
full size fridge and microwave but no stove tops

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55
Q

what intercontinental hotels and resorts have kitchens

A

candlewood suites

staybridge suites by holiday inn

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56
Q

code for every hilton chain

A

EH

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57
Q

code for ever intercontinental hotel and resorts chain

A

6c

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58
Q

code for every marriott chain

A

EM

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59
Q

what mariott brand hotels have kitchens

A

elements
execustay
residence inns by marriott
townplace suites by marriott

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60
Q

what is the code for all exclusively choice brand hotels`

A

EC

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61
Q

what exclusively choice brand hotels have kitchens

A

mainstay suites

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62
Q

fem a canned remark

A

2

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63
Q

courts canned remark

A

5

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64
Q

leisure canned remark

A

46

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65
Q

flights only canned remark

A

10

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66
Q

non refundable air canned remark

A

39[]40[]41

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67
Q

governement car rental canned remark

A

60[]61

68
Q

non govt car rental canned remark

A

53[]54

69
Q

what is the rule for courts

A

RULAC5A/USC

70
Q

what is the account number for courts employees

A

60000

71
Q

what is the acount number for cja

A

61000

72
Q

what is the travel authorization number for most court employees

A

T-S2-USC

73
Q

what is the travel authorization number for CJA

A

T-S2-(CASE NUMBER)

T-S3-(CASE NAME)

74
Q

what is the service fee for all USC reservations including air or train

A

28.85

75
Q

what is the service fee for all USC reservations not incultind air or train

A

0

76
Q

format to add passengers email to reservation

A

T-S48-E/(TRAVELERS EMAIL)

77
Q

what is the format to add a secondary email to the reservation

A

T-S51-E/(SECONDARY EMAIL)

78
Q

when do we use S48 vs when do we use S51 with pax emails

A

use S48 with passengers email only, other emails can be added with the S51

79
Q

format to send PNR to steve to get approval

A

QEP/42E/96+42E/70*CQC+C5A/75

put in PS line for steve

80
Q

what is the format to manually enter a approval your self

A

T-S7-(name of approver) APPROVED/(verbal or written)/CBA (last four # of card)/C8/(date you’re marking it approved)

81
Q

what should the only thing left in a rule for a complete usc PNR

A

run issue script

82
Q

when running a gove script what does “was a govt contract fare used?” refer to

A

whether or not you are on the contract carrier

only Y if you are on contract carrier

83
Q

if pax calls back to change a res what scripts must be rerun

A

y, F, and g if airline chagnes

84
Q

when running a gov script what airplines must you do extra for

A 
alaska and hawaiin
for hawaii change class of service to y regardless of actual class
85
Q

how do you pull the bar for a specific court of appeals

A

S*(court number)

ex. S*first

86
Q

what email do people from the circuit courts have

A

firstname_lastname@ca(court #).uscourts.gov

87
Q

format to insert name field remark when name is not already in res

A

N:Brown/Lee ann*(remark code)

88
Q

format to insert name field remark when name is already in res

A

N:*(remark code)

89
Q

what is a name field remark and when is it required

A

remark that idinfities what court a traveler is traveling on behalf of
required by courts rule

90
Q

email for someone who works at a state court

A

firstname_lastname@(state abrv)(division)(department with court).uscourts.gov

91
Q

format to pull bar for a state court

A

S*(state code 2x) (disctrict)

92
Q

email for a public defender

A

firstname_lastname@fd.org

93
Q

format to calculate number of days past a check in date

A

*TAA/(date checking in)/+(how long they need to stay)

94
Q

what are Azis’ sister companies

A

avis and bdget

95
Q

what are enterprises sister companies

A

enterprise national and alamo

96
Q

what are hertz’ sister companies

A

hertz
dollar
thrifty

97
Q

what must you have in record before selling car into record

A

name

98
Q

what are the common sedan car types

A

CCAR
ICAR
SCAR
FCAR

99
Q

what is a CCAR

A

compact car

100
Q

what is a ICAR

A

intermediate car

101
Q

what is a SCAR

A

standard-size car

102
Q

what is a FCAR

A

full-size car

103
Q

what are the common SUV car types

A

IFAR
SFAR
FFAR

104
Q

what is a IFAR

A

MIDSIZE/ INTERMEDIATE suv

105
Q

what is a SFAR

A

STARDARD SIZE SUV

106
Q

what is a FFAR

A

FULL-SIZE SUV

107
Q

what are the common types of vans

A

MVAR

FVAR

108
Q

what is a MVAR

A

minivan

109
Q

what is a FVAR

A

full-size van

110
Q

does the base rate on the rental page incude taxes

A

no

111
Q

what does GARs stand for

A

government admin rate supplement

112
Q

what is an LDW

A

loss damage wavier

113
Q

what is a CDW

A

collision damage waiver

114
Q

what does GARs insurance incude

A

LDW
CDW
supplemental liability insurance

115
Q

what does UNL stand for

A

unlimited mileage

116
Q

when are fema disaster travel and nonconcur car reservations ticketed ????

A

the same day as booked

117
Q

when are concur car reservations ticketed

A

one day prior to pick up

118
Q

where do you click to modify a car reservation after it has been sold into a PNR

A

CCR

119
Q

what is the per diem if the GSA doesn’t specify the rate

A

$96

120
Q

what must you do after putting in a special service request for a hotel

A

call them to make sure that they got it

121
Q

where do you click to modify a hotel reservation after it is sold into a record

A

HHL

122
Q

what status are cars sold passively into a reservation in?

A

BK

123
Q

what status are hotels sold passively into a reservation in?

A

MK

124
Q

what rule do you execute for reservations with no air that are for non-concur accounts

A

RULACK3/NOAIR

125
Q

what accounts don’t get a service fee for no air reservations

A

courts and leisure

126
Q

what status must a segment be in before you can hide it?

A

HK

127
Q

what class are regional trains avaliable in

A

coach only

128
Q

what class are acela trains avaliable in

A

business and first only

129
Q

which trains are faster: regional or acela

A

acela, thats why they’re more expensive

130
Q

what is the PHL train station

A

philidelphia 30th street station

131
Q

what is the WAS station

A

washington union station

132
Q

what is the NYP station

A

NY penn station

133
Q

can government travelers typically book acela or reginonal trains

A

reginoal trains, not usaually allowed to book acela trains unless has prior approval

134
Q

what must you already have in an amtrak res to book amtrak

A

must have moved a BAR, PAR, or MAR

135
Q

when should you set your ticketing date for in a amtrak reservation

A

3 business days prior to when AMTRAK says it must be purchased by as seen in remarks

136
Q

what happens when a traveler no shows on a amtrak tix

A

tix is cinsidere forfeited and has no remaining value

137
Q

steps to build a pricing record for an updated amtrack tix

A
  1. HHPR
  2. insert fare basis code
  3. put n beside do taxes apply
  4. enter beside book (goves astrick)
  5. HBTA
  6. T:ok
138
Q

format to cancel pricing record

A

XPR

139
Q

how do you change a passengers amtrak ticket

A

must cancel it and rebook

140
Q

what can you quick modify for while using hotel retail

A

hotels that offer free breakfast, shuttles, and free wifi

141
Q

are amtrak codes the same codes as airport codes?

A

no

142
Q

does disaster travel link to concur

A

no

143
Q

what must we do to a disaster travel res before saving it

A

remove cliq lines

144
Q

what displays when you click on the base rate of a rental once you’ve sold it into your booking

A

summary info, pick up date and location, all surcharges that give aprx total

145
Q

what information displays under the rules category when booking a hotel

A

cancelation policy, rate breakdown, check in check out info, if deposit required

146
Q

when booking a hotel what must you click on to see full rate rules

A

rules

147
Q

in what field do we place the rental upgrade coupon when selling a car

A

PC

148
Q

where do we place the XVU and XVC codes when searching for hotels

A

negotiate rate codes

149
Q

whats different about fema travelers not having FFY numbers from other travelers

A

must make RMA for flight segements instead of RMUs

150
Q

what is the service fee for concur reservations including flights

A

39.45

151
Q

what is the service fee for concur reservations not including flights

A

17.84

152
Q

what lines must we remove before sending canceled itinerary to traveler

A

service fee lines including SVC fee, S49 and S18

153
Q

what does “was government DMTO car rate used?” in concur sprict refer to

A

did we use a prefered vendor that has the GARS insurance attached

154
Q

when are clients billed for a multi month rental

A

every 30 days

155
Q

if a car res is not booked for 90 days, how do you extend it

A

you cant have to return car and start new rental agreement

156
Q

what must a pax with a MMR do

A

CALL IN EVERY 30 DAYS TO REPORT MILEAGE

157
Q

what must you write a CR on each time

A

every rental extension request

158
Q

what must you do if a pax declines a MMR

A

make a memo

159
Q

what is the fema rule recod

A

RULA15QK/FEMACG

160
Q

is disaster travel synched to concur?

A

no

161
Q

when running the concur script waht does “is this emergency travel” refer two

A

only y if travel within 48 hrs

162
Q

format to enter authorization for fema traveller

A

T-S2-(3 LETTER CODE FOR REGION)-(FISCAL YEAR)-tg-(DISASTER NUMBER)

163
Q

what is the disaster number for fema surge travel

A

7220

164
Q

steps to move a pax shell into a new res

A
  1. look for res with that pax name that is a blank itinerary w only names
  2. R:c8
  3. REF-T-
  4. REF-T-
165
Q

what are locations or sayings that might indicae that a pax already has an exsisting shell

A

going to Charleston SC or training

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