Week 3 - Team Work, Groups and Communication Flashcards
What is the difference between a “Group” and a “Team”
A team has a common goal / objective they are working together towards
Groups are just two or more people with a common relationship
Why is it good to work in teams?
Share the Workload
different ideas/expertise
motivational –task identity (the feeling of pride / accomplishment after completing a project for example where you / the group identifies with the final product)
support
Please List 4 types of Teams
Problem solving teams- improvements
Cross-functional teams- from different areas
Virtual teams- dispersed members
Self-managed teams- no supervision
What are the 5 stages of Forming Teams
FSNPA
Forming - how do I fit in and why are we here?
Storming - who is in charge and who does what?
Norming - how can we work as a team?
Performing - can we do the job properly?
Adjourning - how do we disband?
Why is it important to know the five stages?
can identify what stage a team is in and intervene appropriately if necessary
3 elements to consider when making effective teams are
CONTEXT, COMPOSITION and PROCESS
Context when forming a team is making sure they are set up for success - the 4 key contextual factors are:
1) adequate resources
2) effective leadership,
3) a climate of trust
4) a reward system that reflects team contributions.
how teams should be staffed, the ability and personality of team members, the allocation of roles, the diversity of members, the size of the team, and member’s preference for team-work relates to what element of a team
TEAM COMPOSITION
member commitment to a common purpose, establishment of specific goals, team efficacy, shared mental models, a managed level of conflict and accountability - these are factors relating to …
TEAM PROCESS
Key components in the communication process are:
- The sender
- encoding
- the message
- the channel
- decoding
- the receiver
- noise
- feedback
What is Encoding?
It’s how you, the communicator, conveys information to your intended audience — a reader, a listener, a target customer, etc.
What are examples channels in Communication?
Formal and informal - Email, face to face
What is Noise in communication?
Unnecessary information that distracts from the message
What is the richest channel of communication?
Face to Face - provides the most information
What are the 7 Barriers to Communication?
SL. Selfi
Silence
Lying
Selective Perception Emotions Language Filtering Information Overload
What is Selective Perception?
Only hearing what you want to hear to suit our own needs (often an unconscious process)
What is Filtering?
Filtering is the distortion or withholding of information to manage a person’s reactions. Some examples of filtering include a manager who keeps her division’s poor sales figures from her boss, the vice president, fearing that the bad news will make him angry.
How can Language be a barrier in communication?
Jargon / Semantics - words have different meanings for different people - must know your audience
3 Directions of Communication in an Organization are:
Downward (from a boss down);Upward (e.g. to your boss); Lateral / Horizontal (ok as long as there is no breach in the formal channels - i.e. youre not overstepping your boss)
3 Types of Communication
Chain - Most Accurate
Wheel - Relies on a central figure / leader
All Channel - all group members communicate freely
Global Implications of Communications:
Hofsted’s theories:
Give an example of a HIGH and a LOW context culture
HIGH - Italian - relies a lot on body language, expression, more variation in tone, etc.
LOW - most western cultures, a lot of eastern cultures as well - more subdued - less overt body language
