Week 3

Question 1

What is the purpose of the fish bone diagram?

Answer 1

To find the root cause of a defect

Question 2

What is the purpose of the 7 Run Rule?

Answer 2

To identify a systemic problem

Question 3

What is the purpose of a Pareto Chart?

Answer 3

To see what defect causes 80% of the complaints

Question 4

What standard is the Standard for QA Tools?

Answer 4

ISO9001

Question 5

True or False: There is one best testing organization structure

Answer 5

False

Question 6

What is the purpose of the Integration Test Group?

Answer 6

To ensure that unit tested modules work when combined

Question 7

What does Software Quality Control involve?

Answer 7

• Creating software development processes
• Ensuring compliance to software development processes
• Drive process improvement initiatives

Question 8

List one principle from ISO9000

Answer 8

Leadership

Question 9

What are the advantages of the Project Management Organization (PMO) for Test Management Organization Structure?

Answer 9

Flexibility - choose the best employees from any department or group

Question 10

What are the disadvantages of the Project Management Organization (PMO) for Test Management Organization Structure?

Answer 10

• Unavailable employees

- Requires technical skill & problem domain expertise

Question 11

What are the advantages of the Centralized Test Group for Test Management Organization Structure?

Answer 11

• Permanent employees have internal project expertise

- Reduces friction b/w groups w/ standard terms & techniques

Question 12

What are the disadvantages of the Centralized Test Group for Test Management Organization Structure?

Answer 12

• Unavailable employees

- Requires technical skill & problem domain expertise

Question 13

What are the advantages of the Federal Model for Test Management Organization Structure?

Answer 13

• Each unit gets a budget
• Hires testers or contract staff
• Smaller job function b/w testers (changes are easy

Question 14

What are the disadvantages of the Federal Model for Test Management Organization Structure?

Answer 14

• Transferring testers is harder
• Only works if organization is federally organized
• No vision for test leadership across units

Question 15

What are the advantages of the Center of Excellence model for Test Management Organization Structure?

Answer 15

• Prevents multiple product licenses for the same thing
• Avoid reinventing the wheel
• Provide training & assistance for security, performance, etc

Question 16

What are the disadvantages of the Center of Excellence model for Test Management Organization Structure?

Answer 16

• Can include aspects of PMO

- Deploying testers to projects with a global view of software in the organization

Question 17

What are the advantages of the Embedded Developer Team model for Test Management Organization Structure?

Answer 17

• Eliminates handoffs & staff concerns that PMO addresses

Question 18

What are the disadvantages of the Embedded Developer Team model for Test Management Organization Structure?

Answer 18

• Isolates testers
• Difficult transferal b/w teams
• Unlikely proper balance of skills causing delays

Question 19

What are the advantages of the Communities of Practice model for Test Management Organization Structure?

Answer 19

• Open to anyone interested in testing

- Empower testers w/ legitimate authority through expertise, skills & process knowledge