Week 2

Question 1

True or False: Quality Assurance is the same as Quality Control

Answer 1

False

Question 2

What the the Goal of Quality Assurance?

Answer 2

Continuous Quality Improvement

Question 3

What is the proper term for a software problem?

Answer 3

Defect

Question 4

What defines an acceptance decision?

Answer 4

When the code is validated & done

Question 5

How many problem do you expect Quality Control to find?

Answer 5

0

Question 6

Who conducts Black Box testing?

Answer 6

Independent testers

Question 7

True or False: White box testing requires programming knowledge

Answer 7

True

Question 8

What are the 4 parts of the Quality Triangle?

Answer 8

Quality
Time
Scope
Cost

Question 9

What are the 4 dimensions of Quality?

Answer 9

Specification
Design
Development
Conformance

Question 10

True or False: Typically, Agile testing uses independent testers

Answer 10

False

Question 11

What was the glitch that happened to RBC?

Answer 11

All data was lost and unavailable to the bank & its clients

Question 12

What was the cause of the RBC glitch?

Answer 12

Employee entered the wrong data & poor testing of new code

Question 13

What was the impact of the RBC glitch?

Answer 13

• 72K clients, trouble w/ deposits
• 2.5M clients (10M accounts) unable to transfer funds, check balances, receive paychecks for almost 1 week
• $1B lawsuit

Question 14

What was RBC’s response to their glitch?

Answer 14

Informed all accounts that the glitch would be fixed in 3 business days, but it took over a week

Question 15

What were the client reactions to the RBC glitch?

Answer 15

Criticism & dissatisfaction, looked like no one at RBC was responsible for communicating with media & giving updates

Question 16

What were the additional problems of the RBC glitch?

Answer 16

• Hackers cracking accounts
• Client loss of funds
• Poorly protected client data

Question 17

What is Quality?

Answer 17

Meeting customer requirements

Question 18

What is Quality Management?

Answer 18

The involvement of Quality Assurance and Quality Control

Question 19

Who does Quality Assurance provide confidence to?

Answer 19

• Management (internal)

- Clients, Govt, etc (external)

Question 20

What is the focus of Quality Assurance?

Answer 20

Providing confidence that quality requirements will be fulfilled

Question 21

What is the focus of Quality Control?

Answer 21

Fulfilling quality requirements

Question 22

What is the Inspection of Quality Management?

Answer 22

the process of measuring, examining, & testing to gauge software characteristics & compare with requirements to determine conformity

Question 23

What are the properties of Agile QA?

Answer 23

• Black & White Box Testing
• Produce killer applications
• Work in Parallel with development, testing as soon as code is produced
• Heavily based on automated testing
• Integrated with dev team
• Key role is interacting with the business

Question 24

What are the properties of Waterfall QA?

Answer 24

• Black Box testing
• Certify product quality
• Work in batches at the end of milestones
• Little automated testing
• Separate team from development
• Key role is fulfilling requirements