Week 3 Flashcards
What are the components to hi quality connections?
- Empathetic listening: “other” centered
- Effective communication: emotional handling
- Respectful engagement: being present to others, affirming them, and appreciating their worth
What does empathetic listening involve?
Putting your self into another person’s shoes intellectually and emotionally, and their actions
___ marks the beginning of respectful engagement in which both people produce something that is unique
Effective communication marks the beginning of respectful engagement in which both people produce something that is unique
What is emotional handling?
Asking questions about feelings and acknowledging, and legitimizing their emotions
What is the deepest human need, according to william jones?
The craving to be appreciated
What professionals have the highest rate of burnout in any healthcare profession?
Mental health professionals
What is exquisite empathy?
Highly present, sensitively attuned, well boundaried, with heartfelt empathetic engagement
What is the don quixote effect?
To gain in empathy
Who do we want to emulate in the don quixote effect?
His squire
What are some markers of flourishing, either as an individual or organization?
- Growing/thriving
- Learning
- Creating/innovating
- Engaged/committed
- Generous/productive
- Caring/compassionate
- Healthy
What is the strongest predictor of sustained flourishing of individuals and organizations over time?
High Quality Connections
What are the core claims of high quality connections?
- More high quality connections between people during the day fosters individual, team and collective flourishing
- Positive leaders create more high quality connections for themselves and others
What are the questions for an individual to ask themselves when HQC self-assessing?
- How often and how well do I send others messages of their value and worth?
- How often and how well do i help others succeed?
- How often and how well do I trust others?
- How often and how well do I play with others?
