Week 3 Flashcards
1
Q
What do nurses do?
A
-Professional Caring
2
Q
What are the 5 characteristics of therapeutic communication?
A
-Empathy
-Respect
-Genuineness
-Concreteness
-Confrontation
3
Q
What are the what are the 8 methods of therapeutic communication?
A
-Silence
-Active/empathetic Listening
-Restatement
-Reflection
-Clarifying
-Validating
-Use of Touch
-Summarizing
4
Q
What type of vocabulary should you absolutely avoid when speaking to patients?
A
- Medical jargon
5
Q
Are open ended or closed ended questions typically more helpful in communication with patients?
A
-Open ended questions
6
Q
What are two positive aspects of using open ended questions?
A
-Encourages further discussion
-Gives the patient a sense of control
7
Q
What are some examples of non-therapeutic communication?
A
- Giving false reassurance
- Giving unsolicited advice
- Moralizing
- Being patronizing
- Stereotyping
- Coming off as interrogative “Why?”
- Asking nosy questions
- Inserting yourself into the conversation too much
