Week 3 Flashcards
What is the definition of patient care?
“The provision of what is necessary for the health, welfare, maintenance, & protection of someone or something”
Patient care involves all aspects of care from when they arrive in the department for their scan to when they leave
What does “to care for mean”?
To look after & provide for the needs of
What is a holistic approach?
Holisim describes the interconnectedness of mind, body, spirit, emotions
Holistic health care is comprehensive or total health care that takes into consideration physical, emotional, cultural aspects, social aspects & environmental issues
Care for the whole person, not just the physical body
We want our care to be patient focussed
What is the paternalistic health care model?
Based on the premise that the health professional is an expert in the field & one most informed to make the best decision for the patient
Dominant attitude of the healthcare worker over that patient
What is the patient-focused care model?
“Patient-centred care is a model of care that respects the patients experiences, values, needs & preferences in the planning, coordination & delivery of care”
What does the patient-focused care model look like in sonography?
Consider patients age, cultural traditions, personal values, lifestyle
Involves communicating well with patients & allowing them to express their individual problems, fears and frustrations
Cooperation with other healthcare professionals to deliver the best & most complete patient care through a team effort
Ensure patient safety throughout scan through diligent monitoring of their health & any changes as well as correct handling whilst in your care
Professionalism expected at all times
What does basic patient care involved?
Patient safety needs to be ensured
Vital signs are observable & measurable signs of life
- Pulse, Respiratory rate, temperature, BP
Infection control
Professionalism
Communication skills
Cultural safety
Correct transfer
Correct consent
What are the pre-scan, scanning skills and post scan procedures?
Pre scan: Room set up & infection control, referal interpretation, intro, explanation, history, patient care management & safety, professional care management & safety, professional behaviour (includes confidentiality), obtaining consent
Scanning skills: Practical skills for surveys & image acquisition, interpretation, image optimisation, instrumentation control & selection, patient care management & safety, professional behaviour
Post scan: Patient care management & safety for the dispatch, written technical impressions, room clean up & infection control, professional behaviour (includes confidentiality)
What is patient care?
They’re a person not a case from a list
Recognise they could be frightened, in pain, unwell, anxious
Some may need more time than the previous patient
They may have other concerns
How would you like to be treated?
Ensure patient has a positive care experience
Smile & be professional
Treat each patient as an individual
What is communication?
Method to convey info
A form of communication between individuals
A process to share or express feelings
Sharing of meaning
Creation of a shared understanding
Whilst we all might communicate in one way or another it might not be effective
Why is communication so important?
It’s the 1st step in caring for our patients is in how we communicate with them
Allows us to establish a rapport with our patients by showing respect, actively listening & responding to them
Allows us to give clear and concise instructions/info
What make listening effective? What is active listening?
For listening to be effective we need to actively listen
“The practice of engaging closely with what a speaker is saying & indicating understanding, typically by asking relevant questions, using gestures & summarising”
Active listening:
Conveys a mutual understanding of the feeling or message
Confirms the point is being understood
Better engagement & understanding
Respond appropriately
We need to gather accurate info & understand the feeling & meaning of the message the patient is trying to convey
What are the 2 types of communication?
Verbal
Nonverbal
What is verbal communication?
Much of our intntional communication with others is through verbal communication which is based upon language
Verbal communication can be further subdivided into:
Vocal:
- focussing on the spoken language
- includes words/sounds & intonation
Non vocal:
- language transmitted through written, sign language, braille
How is information delivered?
Paralanguage & intnation has to do with the sound of speech rather than the content
-rate of speech, the volume of the voice, fluency & vocal patterns/tone
For verbal communication to be understood we need to:
-use appropriate tone of voice, speak clearly & consisely, don’t use unnecessary words/technical jargon, use clear articulation & pronounciation of words, use the correct inflection, use an appropriate rate of speech
Know the material to be communicated
What is non-verbal communication?
A powerful form of human behaviour which involves a subtle, non-linguistic, multidimensional process
Non-verbal communication is interpreted through:
-body movements, facial communication, eye communication, touch, physical distance, appearance
Needs to be synchronous with the words spoken
How may non verbal communication come across?
Unspoken messages often indicate how the patient feels more quickly than any words spoken
Non-verbal communication may:
Repeat or stress the spoken message, accent the spoken word, consolidate the spoken word, substitute for verbal communication
