week 20

Question 1

effective communication other factors

Answer 1

Body language, facial expressions, and tone of voice often provide additional clues influencing communicative effectiveness. Without a doubt, communication, directly impacts service delivery and quality of care in healthcare today

Question 2

standard 2

Answer 2

Communicate effectively with patients.

Question 3

Establishing a patient’s capacity to give consent

Answer 3

To be able to make a decision a patient should be able to:

• understand the information relevant to the decision
• retain that information
• use or weigh up that information as part of the process of making the decision
• communicate the decision by any means.”

Question 4

Candour

Answer 4

being open and honest with patients before treatment starts it is important that patients understand their options for treatments including the potential benefits and any risk

Question 5

GDC candour

Answer 5

The professional duty of candour * Every healthcare professional must be open and honest with patients when something goes wrong with their treatment or care which causes, or has the potential to cause,
harm or distress.
This means that healthcare professionals must: • tell the patient (or, where appropriate, the patient’s advocate, carer or family) when
something has gone wrong; • apologise to the patient (or, where appropriate, the patient’s advocate, carer or
family);
• offer an appropriate remedy or support to put matters right (if possible); and • explain fully to the patient (or, where appropriate, the patient’s advocate, carer or
family) the short and long term effects of what has happened.