Week 2 Learning Outcomes Flashcards
What is the primary purpose of effective communication in healthcare?
To ensure accurate information exchange and foster a therapeutic relationship.
True or False: Nonverbal communication can convey more information than verbal communication.
True
Fill in the blank: __________ is the ability to understand and share the feelings of another.
Empathy
What are the key components of the communication process?
Sender, message, medium, receiver, feedback.
Is active listening a barrier to effective communication?
No
What role does active listening play in communication?
It helps to fully understand the speaker’s message and respond appropriately.
True or False: Cultural competence is essential for effective communication in diverse populations.
True
What is ‘reflective listening’?
A technique where the listener paraphrases what the speaker has said to ensure understanding.
Fill in the blank: __________ communication involves using clear and concise language to convey information.
Verbal
Are facial expressions an example of nonverbal communication?
Yes
What is the significance of ‘feedback’ in the communication process?
It confirms whether the message was understood as intended.
True or False: Emotional intelligence is not important for healthcare professionals.
False
Name one strategy to improve communication with patients.
Use open-ended questions.
What does ‘therapeutic communication’ refer to?
A type of communication that promotes a healing relationship between the healthcare provider and the patient.
Which skill is crucial for resolving conflicts in healthcare settings?
Negotiation
What is reflective practice in health care?
Reflective practice in health care is the process of critically analyzing one’s actions and experiences to improve future practice.
True or False: Reflective practice is only beneficial for novice practitioners.
False
Fill in the blank: Reflective practice involves _____, evaluating, and learning from experiences.
thinking critically
What are the main components of reflective practice according to Koshy et al.?
The main components are reflection-on-action, reflection-in-action, and reflection-for-action.
Multiple Choice: Which of the following is NOT a benefit of reflective practice? A) Improved patient care B) Enhanced team collaboration C) Increased paperwork D) Personal growth
C) Increased paperwork
Short Answer: Name one method commonly used for reflective practice in health care.
Journaling
True or False: Reflection-in-action occurs after the event has taken place.
False
What is the purpose of reflection-for-action?
The purpose of reflection-for-action is to prepare for future situations by applying insights gained from past experiences.
Fill in the blank: The Gibbs Reflective Cycle is a popular framework that includes _____ stages.
six
Multiple Choice: Which stage of the Gibbs Reflective Cycle involves describing what happened? A) Feelings B) Evaluation C) Description D) Action Plan
C) Description
Short Answer: What is one challenge of implementing reflective practice in health care?
Time constraints
True or False: Reflective practice can help to reduce burnout among health care professionals.
True
What role does feedback play in reflective practice?
Feedback provides external perspectives that enhance the reflective process and lead to better outcomes.
Fill in the blank: Reflective practice encourages _____ thinking in health care professionals.
critical
Multiple Choice: Which of the following is a key characteristic of effective reflection? A) Subjectivity B) Rigid adherence to protocols C) Openness to new ideas D) Avoidance of criticism
C) Openness to new ideas
What is the main topic discussed in the video?
The video discusses the importance of emotional intelligence.
True or False: Emotional intelligence is only important in personal relationships.
False
Fill in the blank: Emotional intelligence includes skills such as self-awareness, self-regulation, social skills, empathy, and _______.
motivation
What are the five key components of emotional intelligence?
Self-awareness, self-regulation, motivation, empathy, and social skills.
Multiple Choice: Which component of emotional intelligence involves understanding your own emotions?
Self-awareness
Why is self-regulation important in emotional intelligence?
It helps manage emotions and impulses effectively.
True or False: Empathy is the ability to understand and share the feelings of others.
True
What role does motivation play in emotional intelligence?
It drives individuals to achieve goals and maintain a positive attitude.
Fill in the blank: Social skills in emotional intelligence help individuals to _______ with others.
interact
How can emotional intelligence impact professional success?
It enhances communication, teamwork, and leadership abilities.
Multiple Choice: Which of the following is NOT a component of emotional intelligence?
Technical skills
What is the relationship between emotional intelligence and effective leadership?
Leaders with high emotional intelligence can inspire and motivate their teams.
True or False: Emotional intelligence can be developed over time.
True
What is a common misconception about emotional intelligence?
That it is the same as IQ.
How does emotional intelligence contribute to conflict resolution?
It allows individuals to understand differing perspectives and manage emotions.
What is the primary historical factor that has impacted the health of Aboriginal and Torres Strait Islander people?
Colonization and the subsequent dispossession of land and culture.
True or False: Aboriginal and Torres Strait Islander people generally have a higher life expectancy compared to non-Indigenous Australians.
False
Fill in the blank: The health disparities faced by Aboriginal and Torres Strait Islander people are often attributed to factors such as __________, socioeconomic status, and access to healthcare.
systemic racism
What major health issue disproportionately affects Aboriginal and Torres Strait Islander communities today?
Chronic diseases such as diabetes and cardiovascular disease.
Multiple Choice: Which of the following is a key factor in improving the health outcomes for Aboriginal and Torres Strait Islander people? A) Cultural competence in healthcare B) Urbanization C) Increased industrialization D) None of the above
A) Cultural competence in healthcare
