Week 2 FTC glossary

Question 1

an unfinished wood box or other non-metal receptacle or enclosure, without ornamentation or a fixed interior lining, which is designed for the encasement of human remains and which made of fiberboard, pressed-wood, composition materials (with or without an outside covering) or like materials

Answer 1

alternative container

Question 2

lists which may be prepared for use in certain limited situations such as children/infants, for government agencies to provide for indigent persons, for agreements with religious groups, burial or memorial societies for members of their group

Answer 2

alternative price lists

Question 3

Any item of service or merchandise described to a purchaser as a “_____,” “accommodation,” “cash disbursement,” or similar term. Also any item obtained from a third party and paid for by the funeral provider on the purchaser’s behalf. May include, but are not limited to: cemetery or crematory services; pallbearers; public transportation; clergy honorarium; flowers; musicians or singers; nurses; obituary notices; gratuities; and death certificates

Answer 3

cash advance item

Question 4

a rigid container which is designed for the encasement of human remains and which is usually constructed of wood, metal, fiberglass, plastic, or like material, and ornamented and lined with fabric (FTC definition)

Answer 4

casket

Question 5

charge, fee or surcharge applied to consumers who purchase their casket elsewhere (from a source other than the price list/funeral provider)

Answer 5

casket handling fees

Question 6

a printed or typewritten list of the caskets and alternative containers normally offered for sale by the funeral provider which do not require special ordering. Must include retail price and enough descriptive information to enable consumers to identify the merchandise

Answer 6

casket price list (CPL)

Question 7

a heating process which incinerates human remains

Answer 7

cremation

Question 8

any person, partnership or corporation that performs cremation and sells funeral goods

Answer 8

crematory

Question 9

a disposition of human remains by cremation, without formal viewing, visitation, or ceremony with the body present

Answer 9

direct cremation

Question 10

date the specific Price List was put into use

Answer 10

effective date

Question 11

an agency of the federal government created in 1914 to promote free and fair competition by prevention of trade restraints, price fixing, false advertising, and other unfair methods of competition

Answer 11

Federal Trade Commission (FTC)

Question 12

one of the categories required to be itemized on the GPL (if the funeral provider offers the service). This involves services of the funeral provider in the locale where death occurs and preparation for transfer to another funeral provider as selected by the family (consumer). Funeral Rule required package pricing of this service with a description of the components included

Answer 12

forwarding of remains

Question 13

none of the 16 items required by the Rule to be separately itemized on the GPL can be listed as _____. Items not required by the rule can be listed as _____.

Answer 13

free or no charge

Question 14

a service commemorating the deceased with the body present

Answer 14

funeral ceremony

Question 15

the goods which are sold or offered for sale directly to the public for use in connection with funeral services

Answer 15

funeral goods

Question 16

any person, partnership, or corporation that sells or offers to sell funeral goods and funeral services to the public

Answer 16

funeral provider

Question 17

any services which may be used to: 1) care for and prepare decease human bodies for burial, cremation or other final disposition; and 2) arrange, supervise, or conduct the funeral ceremony or the final disposition of deceased human bodies

Answer 17

funeral services

Question 18

a printed or typewritten list of goods and services offered for sale by a funeral provider with retail prices. Considered the keystone of the Funeral Rule

Answer 18

General Price List (GPL)

Question 19

ceremony commemorating the deceased at place of final disposition

Answer 19

graveside service

Question 20

a disposition of human remains by burial, without formal viewing, visitation, or ceremony with the body present, except for a graveside service

Answer 20

immediate burial

Question 21

the method of price quotation by which each unit of service and/or merchandise is priced separately

Answer 21

itemization

Question 22

statements required by the FTC rule which cannot be modified or edited and must appear in a clear and conspicuous manner

Answer 22

mandatory disclosures

Question 23

a ceremony commemorating the deceased without the body present

Answer 23

memorial service

Question 24

The only fee which the consumer cannot decline (unless state or local law require otherwise). Funeral provider should recover expenses for services, facilities, or unallocated overhead in this charge

Answer 24

Non-declinable Service Fee

Question 25

any container which is designed for placement in the grave around the casket including, but not limited to, container commonly known as burial vaults, grave boxes, and grave liners

Answer 25

outer burial container

Question 26

printed or typewritten list of outer burial containers normally offered for sale by the funeral provider which do not require special ordering. Must include retail price and enough descriptive information to enable consumers to identify the merchandise

Answer 26

Outer Burial Container Price List (OBCPL)

Question 27

use of a single dollar amount to identify the charge for a group or bundle of goods and/or services

Answer 27

package funerals

Question 28

any individual, partnership, corporation, association, government, or governmental subdivision or agency, or other entity

Answer 28

person

Question 29

one of the categories required to be itemized on the GPL (if the funeral provider offers the service). This involves services of the funeral provider after initial services have been provided by another firm at the locale of death. Funeral Rule requires package pricing of this service with a description of the components included

Answer 29

receiving remains

Question 30

the basic services, not to be included in prices of other categories, that are furnished by a funeral provider in arranging any funeral, such as conducting the arrangements conference, planning the funeral, obtaining necessary permits, and placing obituary notices

Answer 30

services of Funeral Director and staff

Question 31

an itemized written statement provided for retention to each person who arranges a funeral or other disposition. It must include the items selected and prices paid for each, itemization of cash advance items and total cost

Answer 31

Statement of Funeral Goods and Services Selected

Question 32

funeral provider must give consumers who call accurate information from the price lists and answer questions about offerings and prices with readily available information

Answer 32

telephone price disclosure

Question 33

the occurrence of situation that requires certain action (i.e. for giving out the GPL is face to face meeting)

Answer 33

triggering event

Question 34

exist when a seller requires the purchase of unwanted items/services in order to obtain the desired item/service

Answer 34

tying arrangements