Week 2 | Competing in the information age Flashcards
Organizational and business operations
An organisation in its simplest form can be defined as a group of people working together in an organised way for a shared purpose
Reviewing the concepts of a stakeholder analysis
Stakeholder analysis is the process of identifying the individuals or groups that are likely to affect or be affected by a proposed action, and sorting them according to their impact on the action and the impact the action will have on them.
- Primary stakeholders
- Secondary stakeholders
- Key stakeholders
Management expectations
The management of expectations is the process of making sure that the user expectations of the proposed system are realistic. The purpose of expectation management is to deal with the human elements within anorganisation, including:
- developing a set of realistic expectations among all stakeholders
- minimising unexpected surprises or disappointments
- providing timely training where appropriate
- providing honest communication, but no hype.
Positive outcomes of managing expectations
By managing expectations, a sense of ownership can be developed across theorganisation, which can have positive outcomes, including;
- making the users active stakeholders in current and future projects (more willing to participate)
- users are more likely to forgive or accept problems
- can make a big difference to the acceptance and success of the project.
Porter’s Five Forces model
- competitive rivalry
- bargaining power of suppliers
- bargaining power of consumers
- threat of new entrants
- threat of substitute products or services.
Diffusion of Innovation theory
Diffusion of Innovation sees how people can drive changes in the product to deliver better products and encourage more people to adopt it. explore the five
qualities that determine the success of a product/service.
Relative advantage
This is the degree to which an innovation is perceived as better than the idea it supersedes by a particular group of users, measured in terms that matter to those users, like economic advantage, social prestige, convenience, or satisfaction.
Compatibility
Compatibility with existing values and practices refers to the degree to which an innovation is perceived as being consistent with the values, past experiences, and needs of potential adopters.
Simplicity
Simplicity and ease of use refers to the degree to which an innovation is perceived as difficult to understand and use.
Trialability
This is the degree to which an innovation can be experimented with on a limited basis
Observable results
The easier it is for individuals to see the results of an innovation, the more likely they are to adopt it.
Technological convergence
Technological convergence in this instance is defined as the interlinking of computing and other information technologies, media content, and communication networks that has arisen as the result of the evolution
The Gartner Technology Hype Cycle
The Hype Cycle is a branded graphical presentation developed and used by US information technology (IT) research and advisory firm Gartner for representing the maturity, adoption and social application of specific technologies.
Gartner - Technology Trigger
Technology Trigger
Gartner - Peak of inflated expectations
Early publicity produces a number of success stories—often accompanied by scores of failures. Some companies take action; many do not.
