Week 2 Communication Overview And CNO Therapeutic Nurse client Relationship

Question 1

A process which two or more people exchange ideas, facts, feelings, or impression in ways that each gains a common understanding of the meaning. A lifelong process for the nurse.

Answer 1

Communication

Question 2

Type of communication which is used by healthcare workers and focuses in advancing the physical and emotional well being of a patient

Answer 2

Therapeutic Communication

Question 3

2 types of therapeutic communication

Answer 3

Interprofessional
Intraprofessional

Question 4

Communication between members of different healthcare team members
Face to face interaction between the nurse and the client
Most common type of communication used in the healthcare setting

Answer 4

Interpersonal Communication

Question 5

Communication occuring between members of the same health care team
Known as self talk or inner thought
Helps develop self awareness and positive self concept

Answer 5

Intrapersonal Communication

Question 6

Forms of communication

Answer 6

Verbal
Non verbal
Electronic

Question 7

A form of communication that uses spoken or written words

Answer 7

Verbal communication

Question 8

A form of communication where transmission of message doesn’t involve spoken or written words
Uses our senses to communicate

Answer 8

Non verbal communication

Question 9

Form of communication that uses documentation

Answer 9

Electronic communication

Question 10

Elements of professional communication

Answer 10

• Courtesy
• Use of names
• Trustworthiness
• Autonomy and Responsibility
• Assertiveness

Question 11

The nurse patient helping relationship
4 goal directed phase

Answer 11

• Preinteraction
• Orientation
• Working
• Termination

Question 12

5 components of the CNO Therapeutic Nurse-Client Relationship

Answer 12

• Trust
• Respect
• Professional Intimacy
• Empathy
• Power

Question 13

A type of interaction that can increase feeling of personal control by helping patients feel secure, facilitates emotional comfort and promotes recovery.

Answer 13

Therapeutic Interaction

Question 14

A type of care where health-care providers come to know and understand the person’s life story, experience of health, the role of family in the person’s life, and the role they may play in supporting the person to achieve health.

Answer 14

Patient and Family Centred Care