Week 2 Chapter 20 Flashcards
Define debridement (hint: burn victim)
medical removal of dead/damaged/or infected tissue
What type of behavior is one displaying if they are standing up for their rights in a negative manner that violates the rights of others?
aggressive behavior
define body language
non-verbal communication
other names for bullying
3 terms
horizontal violence
lateral violence
professional incivility
What term is used in communication theory to denote the medium selected to convey the message?
channel
What is a word for a sterotyped, trite, or pat answer?
cliche’
define communication
the process of sharing information, process of generating and transmitting meanings
what is the word for intellectually identifying with the way another person feels?
empathy
define feedback
verbal and nonverbal evidence that the message is received and understood
What do you call you the study of a group’s characteristics and ways of functioning?
group dynamics
What type of relationship is an interaction that sets the climate of movement of the participants toward common goals?
(the relationship between a nurse and patient)
helping relationship
sometimes called the Nurse-Patient relationship
define horizontal violence
nurse to nurse hostility, aggressive behavior
Give the word that describes rude, intimidating, and undesirable behavior directed at another person
incivility
What do you call communication that occurs between two or more people with the goal of exchanging messages?
interpersonal communication
Define Interviewing techniques
communication skills specifically designed to gather and validate information
What do you call communication techniques or self-talk meant to enhance positive interactions with the patient and family
intrapersonal communication
define language
a way of using words; a way to express thoughts and feelings
What does the term message mean when it’s used in communication theory?
used to denote the actual physical product of the source or encoder
( a speech, interview, phone conversation, chart )
What does noise mean when dealing with the communication process?
factors that distort the quality of a message and interfere with the communication process
(ex: can be actual noise like a loud television or a distraction like pain)
define non-verbal communication
exchange of information without the use of words
What do you call the process of communication that involves individuals and groups to achieve established goals?
organizational communication
What is the definition of professionalism in the nursing field?
a way of being/ a commitment to secure the interests and welfare of those entrusted to one’s care
A rapport is a feeling of mutual trust experienced by people in a satisfactory relationship.
true or false?
true
What is the word for the person or object to which the message is directed ( in communication theory )?
receiver (decoder)
What is SBAR?
consistent, clear, and structured, and easy to use method of communication between health care professionals
What does SBAR stand for?
Situation
Background
Assessment
Recommendations
What word means “study of the meaning of words”?
semantics
What is it called when there is communication that occurs when two or more nurses interact with two or more individuals?
small-group communication
What are web-based technologies that allow users to create, share, and participate in dialogue in virtual communities and networks?
social media
What is the term used in communication theory to specify the one who prepares and sends a message to the receiver?
source (encoder)
Define stimulus
an agent, act, or other influence capable of initiating a response by the nervous system
define verbal communication
exchange of information using words
Any nurse who wishes to be an effective caregiver, must first learn how to be an effective ____________
effective communicator
What is the most primary aspect of Nurse-Patient interaction?
communication
Name the 4 things that the communication process (David K Berlo) includes
source
message
channel
receiver
Name the three channels nurses use to communicate with their patients
- Auditory (spoken words & cues)
- Visual (sight, observation, and perception)
- Kinesthetic (touch)
Name the three things that a person’s use of written and spoken language forms may reveal about the person
- intellectual development
- educational level
- geographic and cultural origin
What do they mean by Tactile experience?
being touched (nonverbal communication)
What is one of the most effective ways to communicate nonverbally others?
touch
In many cultures, eye contact suggests respect and a willingness to listen and keep communication open.
true or false?
true
When this form of nonverbal communication is absent in some cultures, it can indicate to others anxiety, defenselessness, or avoidance of communication. What type of nonverbal communication am I referring to?
eye contact
Some Asian and Native American cultures view eye contact as an invasion of a person’s privacy.
true or false?
true
Your eyes fixed in a stare during anger, tend to ______ __ _______
narrow in disgust
A person who is in fear may not be able to speak, but their eyes will communicate by doing what?
opening wide
send a message of anxiety
A blank stare can indicate what?
daydreaming or inattentiveness
Nurses should always show all of their emotions on their faces.
true or false?
false
nurses should learn to control their facial expressions
What type of people are more likely to slouch?
depressed or tired people