Week 14 - Organizational Learning

Question 1

What is Single Loop Learning?

Answer 1

The detection and correction of an error without changing basic underlying organizational norms.
- Corrections made instinctively by responding to conditions in the best possible way
- Learning is facilitated by adjustments made along the way

Question 2

What is Double Loop Learning?

Answer 2

Involves the detection and correction of an error AND a change in basic underlying organizational norms
- Usually occurs after thoughtful reflection
- It not only changes practice but fundamental organizational beliefs and culture
- It can cause organizational leaders to re-think “It could never happen to us.”

Question 3

What are the ‘ingredients’ of learning? (5)

Answer 3

• Systems Thinking
• Personal Mastery
• Mental Models
• Building Shared Vision
• Team Learning

Question 4

When is the best time to learn from a crisis? Why?

Answer 4

• Shortly after it has occurred.
• Waiting too long could cause the sense of urgency for learning to dwindle
• Learning requires feedback

Question 5

When should plans be reevaluated?

Answer 5

After a crisis

Question 6

What should be understood about a crisis when making decisions?

Answer 6

How and why the decisions were made.

Question 7

What are the ways for information to be captured and shared? (4)

Answer 7

• Debriefings
• After-Action-Reports
• Post-Incident Analysis and Reviews
• Technology

Question 8

What or Where is the first place to start when attempting to learn?

Answer 8

The internal and external landscape.