Week 09 - Crisis Planning Flashcards
Crisis Management plans have been characterized as being based on what analysis?
The 4Cs:
Causes, Consequences, Caution, and Coping
From the 4Cs, what are the causes?
Appreciating the immediate and pre-existing conditions that allow failure to occur
From the 4Cs, what are the consequences?
The immediate and long-term impacts
From the 4Cs, what are the Cautions?
Measures taken to prevent or minimize the impacts of potential crisis
From the 4Cs, what is coping?
Actions taken to respond to a crisis, including crisis containment (including crisis communication) and recovery
What are the basic components of the Crisis Management Plan? (7)
- Cover Page
- Table of Contents
- Crisis Management Team Members
- Responsibilities
- Activation of the CMT
- Crisis Management Center Locations
- Response Plans for Specific Crisis Situations
What is on the Cover Page of a Crisis Management Plan? (5)
- Name of the Organization
- General contact info
- Date of Distribution
- Logo
- A disclaimer statement (distribution, use, and confidentiality[if applicable])
What should the Table of Contents look like? (3)
- Not too lengthy
- Electronic copies should include links to sections in the document
- Links to useful websites
What should be covered in the Crisis Management Team Members section? (2)
- Team members should be listed with their departments
- Team member’s contact information (work phone, office number, mobile number, home number, and email)
What is covered in the Responsibilities sections? (4)
- Responsibilities of team members
- more detail = larger section
- Where team members represent functional areas of the org. (the expectation that they will function w/in area of expertise)
- Keep the team format flexible to adapt
What is covered in the Activation of the CMT section? (3)
- A list of the procedures for activating the CMT
- It is usually activated by a team member
- It is at the request of a key stakeholder
What is listed in the Crisis Management Center Locations?
The primary and secondary locations
What is covered in the Response Plans for Specific Crisis Situations? (3)
- Risk Management process will have identified risks
- Contingency plans detail the steps the organization in the instance of those crises
- Lengths will vary
What are the two Bases for Crisis Management?
Legal Requirements and Best Practices
What does the Continuity of Operations Planning (COOP) help to ensure? (2)
That essential functions are maintained during a disruption of normal operations.
It also works to facilitate a timely resumption back to normal operations
