WEEK 14 Flashcards
Which of the following displays the correct order of the four stages of responding to change?
denial > resistance > exploration > commitment
A.
The most difficult type of change as it is the shift in the entire business culture of an organization.
B.
A commonly used practice of continual improvements to stay competitive. Also known as developmental change.
C.
The replacement of former procedures and/or processes with new ones to increase efficiency. Also known as project implementation.
A.
Example: merger of two hospitals
C.
Implementation of new automated crossmatch method replacing the previous manual crossmatches performed by hand in the blood bank.
B.
Implementing additional training for phlebotomists so they can perform point-of-care testing so as to allow the MLS staff more time to work on complex testing.
A.
Transformational change
B.
Transactional change
C.
Transitional change
Comparing one’s performance against a standard and engaging in processes to improve that performance is known as
benchmarking
Match the following categories of benchmarking with the appropriate description.
B.
External benchmarking developed to assess high-level operational comparisons of different laboratories across the country.
C.
Internal benchmarking developed to provide detailed comparisons which help labs evaluate particular sections and/or drive focused improvements in that lab.
A.
Benchmarking which evaluates specific services of the lab in a blinded study.
E.
Benchmarking which specifically evaluates overall costs of services and staff productivity.
A.
Quality benchmarking
B.
Organizational benchmarking
C.
Heuristic benchmarking
D.
Operational benchmarking
E.
Financial benchmarking
Place the following steps of benchmarking in the appropriate order.
Analyze the data and prepare to communicate findings to the team members, lab managers, and organizational leadership.
Initiate action plans and make sure your team understands the specific reasons as to why the changes need to be made.
Prioritize your needs and make sure all team members understand the benchmarking goals.
Collect pertinent data according to data collection standards which are the same throughout the measurement period.
Place the following steps of benchmarking in the appropriate order.
3.
Analyze the data and prepare to communicate findings to the team members, lab managers, and organizational leadership.
4.
Initiate action plans and make sure your team understands the specific reasons as to why the changes need to be made.
1.
Prioritize your needs and make sure all team members understand the benchmarking goals.
2.
Collect pertinent data according to data collection standards which are the same throughout the measurement period.
Which of the following is NOT a source of resistance to change?
effective communication
