WEEK 13: HUMAN RESOURCES

Question 1

strive to offer benefits that
will appeal to workers, thus reducing the
risk of losing corporate knowledge to
employee turnover.

Answer 1

Human Resource Departments

Question 2

Core Functions of HR:

Answer 2

• Staffing
• Training and Professional Development
• Compensation and Benefits
• Safety and Health
• Employee Relations

Question 3

manage the recruitment process in order to identify the pool of qualified
applicants.

Answer 3

Human Resource Professionals

Question 4

Both ___ and _____ candidates are selected based on job specifications, which are the result of an analysis of the job/position.

Answer 4

Internal and External

Question 5

often the most cost-effective method of recruiting potential employees,

Answer 5

Internal Recruitment

Question 6

is to create diversity and expand the candidate pool.

Answer 6

External Recruitment

Question 7

each applicant is asked the same
questions and is scored with a consistent rating process.

Answer 7

Interviews

Question 8

2 Types of Interviews

Answer 8

• Behavioral Interviews
• Situational Interviews

Question 9

ask the applicant to reflect on his or her past experiences.

Answer 9

Behavioral Interviews

Question 10

require the applicant to explain how he or she would handle a series of hypothetical situations.

Answer 10

Situational Interviews

Question 11

is teaching or developing in oneself or others, any skills and knowledges that relate to
specific useful competencies.

Answer 11

Training

Question 12

TYPES OF TRAINING:

Answer 12

• On the Job Training
• Off the Job Training

Question 13

takes place in a normal working situation, usual actual tools, equipment, documents, or materials that trainees will use once
they are fully trained.

Answer 13

On the Job Training

Question 14

takes place away from normal work situations, so the employee is not a directly productive worker while such training takes place

Answer 14

Off the Job Training

Question 15

a systematic and periodic process
that assesses an individual employee’s job
performance and productivity, in relation to
certain pre-established criteria and organizational objectives.

Answer 15

Performance Appraisal

Question 16

Peter Drucker suggests using S.M.A.R.T Objectives in the appraisal process:

Answer 16

Specific, Measurable, Achievable, Realistic, Time-Related

Question 17

Methods of Performance Appraisal:

Answer 17

• Graphic Rating Scales
• Behavioral Methods
• 2 + 2

Question 18

assigning some form of rating system to pertinent traits.

Answer 18

Graphic Rating Scales

Question 19

these methods identify to what extent an employee displays certain behaviors,

Answer 19

Behavioral Methods

Question 20

feedback system demonstrates how appraisals can be used primarily for
improvement purposes.

Answer 20

2 + 2

Question 21

is the cost of acquiring human resources for running operations.

Answer 21

Employee Compensation

Question 22

Forms of employee compensation include:

Answer 22

• Salary
• Wage Systems
• Hybrid Wage Systems
• Benefits

Question 23

Form of compensation paid periodically by an employer to an employee

Answer 23

Salary

Question 24

Wage System Types:

Answer 24

• Time Rate
• Differential Time Rate
• Payment by Piecework

Question 25

under this system a worker is paid by the hour for time worked.

Answer 25

Time Rate

Question 26

different hourly rates are fixed for different shifts or different assignments

Answer 26

Differential Time Rate

Question 27

The worker’s wages depend on his or her output and the rate of each unit of output; it is in fact independent of the time taken by the worker.

Answer 27

Payment by Piecework

Question 28

most common in sales and management:

Answer 28

Hybrid Wages

Question 29

TYPES OF HYBRID WAGE SYSTEMS

Answer 29

• Straight Commission
• Salary Plus Commission

Question 30

The employee receives no compensation from their employer unless they close a sale or a transaction.

Answer 30

Straight Commission

Question 31

Only a portion of an employee’s compensation comes from the commission.

Answer 31

Salary Plus Commission

Question 32

occur for a range of reasons, both voluntary and involuntary.

Answer 32

Terminations

Question 33

the Philippines follow __________. In such a framework, the employee may only be dismissed via just or authorized causes, accompanied by the corresponding two notices.

Answer 33

due process termination

Question 34

Types of Terminations:

Answer 34

• Firing
• Layoff
• Attrition
• Mutual Agreement Termination
• Forced Resignation

Question 35

typically understood to be the employee’s fault and considered dishonorable and as a
sign of failure.

Answer 35

Firing

Question 36

this less severe form of termination isn’t strictly related to personal performance but
is instead the result of economic cycles or the company’s need to restructure itself.

Answer 36

Layoff

Question 37

a company doesn’t force anyone to leave, but those who depart voluntarily are not
replaced.

Answer 37

Attrition

Question 38

in many cases, the employer wants the employee to quit but decides to offer a mutual-termination agreement to soften the firing.

Answer 38

Mutual Agreement Termination

Question 39

firms that want an employee to leave on their own accord but do not wish to fire them may degrade the employees working conditions to force the employee to
resign.

Answer 39

Forced Resignation

Question 40

is the rate at which employees leave an
organization.

Answer 40

Turnover

Question 41

Main causes of turnover:

Answer 41

lower performance
lack of reward contingencies for performance
better external job opportunities

Question 42

Challenges Facing HR Managers Today:

Answer 42

• Increased competition for qualified workers
• Increased Globalization of Economies
• Workplace Violence