Week 11 Flashcards
User involvement
-making decisions about own health care
-commissioning and designing services
-teaching professionals and developing learning materials
-staff recruitment
-evaluating services
-governance (non executive roles)
Making decisions about own health care
Patients can play a distinct role in their health care by:
-understanding the causes of disease and the factors that influence health
-self diagnosing and treating minor self limiting conditions
Selecting the most appropriate treatment for acute conditions in partnership with health professionals
-managing treatments and taking medications appropriately
-monitoring symptoms and the effects of treatment
-being aware of safety issues and reporting them
-learning to manage the symptoms of chronic disease and
-adopting healthy behaviour to prevent the occurrence or recurrence of disease
Health literacy
“The ability to make sound health decisions in the context of everyday life-at home, in the community, at the workplace, the health care system, the market place and the political arena”
-functional skills
-interactive skills
-critical skills
Health literacy interventions around the world thus have three key objectives
To provide information and education
To encourage appropriate and effective use of health resources
To tackle health inequalities
Sharing is a two way exchange
Health professional as an expert
Patients social circumstances, attitudes to illness and risk, values and preferences will have a weighting
Patient shares the decision making but also the responsibility for the decision and risks
Self management self care
The goal of self management support is to enable patients to perform three sets of tasks:
-managing their illness medically- for example, taking medication or adhering to a special diet
-carrying out normal roles and activities and
-managing the emotional effect of their illness
Self efficacy (bandura)
An individuals belief in their capacity to learn and perform a specific behaviour
Confidence and ability is key to empowerment and motivation
Interventions for self care: building confidence and equipping patients with knowledge and skills
Initiatives to educate patients in self management skills
People with chronic conditions: depression, eating disorders, asthma, hypertension, diabetes, COPD
Patients gain health benefits
Reduction in the rate of hospital admissions
Self management
Well trained clinicians, nurses, pharmacists
Patient empowering techniques:
-coaching
-prompt cards
-diaries or topic lists
Decision aids give patients a more accurate perception of risk
To foster a culture of partnership between health professionals and patients, professionals need to develop a specific set of skills and attributes. These are:
An understanding of the patient perspective
Ability to guide patients to sources of information on health and health care
Ability to educate then about protecting their health and preventing the occurrence or recurrence of disease
Ability to elicit and take into account of patients preference
Ability to communicate information on risk and probability
The ability to share treatment decisions
The ability to provide support for self care and self management
The ability to work in multidisciplinary teams
The ability to use new technology to assist patients in becoming more engaged in their health and
The ability to manage time effectively to make all this possible
Health and social care act 2012
“ no decision about me without me”
Applies to individual patient care
Applies to service development and change
Applies at local and national level
The act strengthens the collective voice of the patient
Patients involvement in NHS planning
There is no consensus about what ‘public involvement’ means or involves beyond its contribution to service improvement
There is still a fundamental difference within local health economies between those who value involvement work and those who remain sceptical about it
Professionals may consider public involvement to be too compromised by the lack of representation or knowledge of users or too risky because of the vulnerability of users
Healthwatch
The act provides for the establishment of healthwatch England
In addition there will be local health watch organisations
Practice patient involvement groups
Lay members/advisors
NHS England 2023 working in partnership with people and communities: statuatory guidance
- centre decisions making and governance around the voices of people and communities
-involve people and communities at every stage and feed back to them about how it has influenced activities and decisions
-understand your community’s needs, experiences, ideas and aspirations for health and care using engagement to find out if change is working
-build relationships based on trust especially with marginalised groups and those affected by health inequalities
-work with healthwatch and the voluntary community and social enterprise sector
-provide clear and accessible public info
-use community centred approaches that empower people and communities making connections to what works already
-have a range of ways for people and communities to take part in health and care services
-tackle system priorities and service reconfiguration in partnership with people and communities
-learn from what works and build on the assets of all health and care partners- networks, relationships and activity in local places
NHS England, ICBs, NHS trusts and NHS foundation trusts are subject to the new ‘triple aim’ duty in the health and care act 2022
This requires these bodies to have regard to ‘all likely effects’ of their decisions in relation to three areas:
-health and wellbeing for people including its effects in relation to inequalities
-quality of health services for all individuals including the effects of inequalities in relation to the benefits that people can obtain from those services
-the sustainable use of NHS resources
Defining care
Care as a set of tasks: includes help with personal hygiene (bathing etc), continence management, help with eating, help with mobility, advice, personal assistance (eg getting in and out of bed), shopping etc
Care as an emotional commitment: traditional association of care with love and concern
Emotional commitment may be essential for the effective delivery of care tasks
Defining carer
Designates a person who provides long term help to a disabled person, usually a member of their immediate family. Legal recognition in invalid care allowance in 1975. Initially excluded married and cohabiting women, leading to a political campaign by the association of carers in 1981
‘Carer’ later extended to include social care staff (ie staff who were not qualified social workers) who worked with disabled people in residential and day care services
Current usage
Common now to distinguish ‘family carers’ from ‘ paid carers’ or ‘staff carers’. But family carers can be paid receive carers allowance or manage social security payments (such as attendance allowance) received by the disabled person for whom they care
The terms ‘formal’ and ‘informal care’ are therefore also used in the UK, with the latter term including family and friends. Note that ‘informal care’ may be highly-organised
Care providers
Families and friends of disabled people
NHS No. ‘health’ v ‘social’ care divide
Local authorities: provide residential, day and domiciliary care. Means tested charges for services (and growth of direct payments and individual budgets)
Charities: similar range of services as local authorities, but often more specialised
Private sector: especially in nursing and residential homes
Staff carers
Social care providers in England
Adult care/nursing home
Domiciliary care agencies
Paid personal care assistants
Problems with staff care
Concern with instances of abuse and neglect by paid carers
System of abuse in contracting system which forces down expenditure, leading to poor pay, difficulty in recruiting suitable staff, unfilled vacancies
Accountability
Examples of care dilemmas
Treating a person with a severe cognitive impairment as an autonomous adult versus the need to ensure they receive basic nursing and personal care essential for their health and survival
Allowing people to take risks versus the need to protect from exploitation and danger (eg in sexual relationships)
Allowing people to make choices versus the need to protect them form the consequences of a poor diet, excessive alcohol consumption or smoking
Problems with the term ‘carer’
Many families say the help and support they give to the disabled person is part of the ordinary obligations and activities of family life. The words ‘mother’, ‘father’ etc convey more meaning and prestige than the government assigned terms carer
Support within families is reciprocal ie the disabled person may be giving as well as receiving care. Designating one person as carer may be misleading
The term carer suggests that disabled people are in permanent need of the attention of others and thus incapable of leading an independent life
Care by spouses/partners
Feeling exposed and vulnerable, insufficient information
Changes in employment and income
Change in relationships and family responsibilities, eg from husband/wife to patient/carer
24 hour on call with limited personal resources to plan changes
Stress greatest in early stage of disability and towards the end of life, associated with numbers of hours engaged