Week 1- Role of Support Worker

Question 1

Select all that applies to the role of the personal support worker:

a) Assisting clients to provide care and assistance to accomplish tasks of everyday living
b) Includes personal care and support services
c) Improving quality of the patient’s life
d) All of the above

Answer 1

Answer: D (Personal support workers provide care and assistance to client’s of any age who have defined health care needs and who require help with their daily activities whether they live in a facility or in the community)

Question 2

True or false:

Support workers may also help provide comfort to not only the patient but their family

Answer 2

Answer: True (Support workers support the patient and their family in a safe, kind, sensitive, caring, and understanding manner)

Question 3

Which of the following is true about how support worker’s can make a difference in people’s lives:

a) Through alleviating loneliness
b) Providing empathy
c) Ensuring comfort & encouraging independence
d) Promoting the client’s self-respect
e) All of the above

Answer 3

Answer: E (all of the above)

Question 4

What can empathy be defined as: Choose the one that fits best

a) Ability to recognize, perceive, and have understanding of another person’s emotions by seeing things from his or her perspective
b) Concern for the patient and their family’s dignity, independence, preferences, privacy, and safety at all times
c) Providing care that demonstrates concern for dignity, independence, preferences, and safety for the patient & their family
d) All of the above

Answer 4

Answer: A (empathy is defines as the ability to recognize, perceive, and have an understanding of another person’s emotions)

• B is the definition of caring
• C is the definition of compassionate care

Question 5

True or false: Support workers may also assist clients with social support or social reintergration?

Answer 5

Answer: True (Yes support workers may assist them with social support or social reintegration as they prepare to move into an assisted-living facility or group home)

Question 6

Which of the following are responsibilities of support workers:

a) Personal care (assisting with ADL’s)
b) Assisting with IADL’s (instrumental activities of daily living) in community settings
c) Not responsible for deciding what should or should not be done; must observe and report changes in client’s behaviors
d) All of the above

Answer 6

Answer: D (All of the above)

Question 7

Choose the best answer: Activities of daily living (ADL’S) are:

a) Social and recreational activities
b) Activities that support workers perform to prevent injuries
c) Physical exercises that people perform daily to keep themselves fit
d) Self-care activities that people perform daily to remain independent and to function in society

Answer 7

Answer: D (self-care activities that people perform daily to remain independent and to function in society)

Question 8

Choose the correct answer: Which of the following is a way in which support workers assist nurses or other health care team members?

a) Assess client’s needs
b) Order range-of-motion exercises
c) Witness legal signatures on permission forms
d) Report changes in the client’s behaviour or health

Answer 8

Answer: D (report changes in the client’s behaviour or health)

Question 9

Choose the correct answer: Resident is a term used to describe a person who is receiving care at:

a) Home
b) A long-term care facility
c) An outpatient clinic
d) A hospital

Answer 9

Answer: B (A long-term care facility)

Question 10

The main goal of the health care team is to:

a) See as many clients as possible
b) Provide quality care for the client
c) Complete assigned tasks as quickly as possible
d) Find a cure for the client’s illness or condition

Answer 10

Answer: B (provide quality care for the client)

Question 11

Support workers are:

a) Unregulated care providers
b) Licensed health care workers
c) Members of a professional college
d) Members of a regulatory body

Answer 11

Answer: A (unregulated care providers)

Question 12

Scope of practice means:

a) The tasks that are assigned by your supervisor
b) The tasks that a client asks you to perform
c) The effort you put into performing a task or procedure
d) The legal limits of your role

Answer 12

Answer: D (The legal limits of your role)

Question 13

Professionalism is defined as:

a) A term used to describe workplace settings
b) An approach to work that demonstrates respect for others & commitment
c) A commitment made by regulated professionals
d) Another term for confidentiality

Answer 13

Answer: B (An approach to work that demonstrates respect for others & commitment)

Question 14

Which of the following below is true:

a) You can use a client’s phone to make personal calls
b) Friends can visit you at work
c) You must follow your employer’s dress code policies
d) Sharing your personal problems with a client shows compassion

Answer 14

Answer: C (You must follow your employer’s dress code policies)

Question 15

In a long-term care facility, the client’s information should be shared among:

a) Health care team members involved in the care of the client
b) Health care team members and friends who visit the client
c) Family and friends of the client
c) All staff members at the facility

Answer 15

Answer: A (Health care team members involved in the care of the client)

Question 16

Compassion means:

a) Keeping one’s feelings to oneself
b) Approaching your work with enthusiasm
c) Taking pity on those who are less fortunate
d) Caring about another’s misfortunes and suffering

Answer 16

Answer: D (caring about another’s misfortunes and suffering)

Question 17

The acronym DIPPS stands for:

a) Disability, independence, preferences, polices, sympathy
b) Dignity, independence, preferences, privacy, safety
c) Discretion, individuality, pity, privacy, support
d) Disability, individuality, pity, privacy, scope of practice

Answer 17

Answer: B (Dignity, independence, preferences, privacy & safety)

Question 18

Which is false? When solving problems, you should:

a) Consider your scope of practice
b) Consider the principals of compassionate care
c) Discuss the problem with the client
d) Not involve the client to prevent causing more problems

Answer 18

Answer: D (not involve the client to prevent causing more problems)

Question 19

A patient is a term used to describe a person who is receiving care at:

a) A person receiving care in a hospital
b) A person receiving care in a long-term facility
c) A person receiving care or support in a community setting

Answer 19

Answer: A (person receiving care in a hospital)

Question 20

Which is true about Regulated workers:

a) Regulated profession that is self-governing
b) Has a professional organization called a college that sets education and license requirements
c) The college establishes the scope of practice, codes of ethics, and standards of conduct for its members
d) All of the above

Answer 20

Answer: D (all of the above)

Question 21

Which of the following is true about Unregulated Care Providers (UCPs)

a) Unregulated professional that does not have a professional college
b) No official requirements for educational programs
c) No code of ethics but must adhere to codes of behaviour dictated by the employer
d) All of the above

Answer 21

Answer: D (All of the above)

Question 22

True or false: Support workers may be supervised by RN’s or LPNs ?

Answer 22

Answer: True

Question 23

What are the benefits of working in a team?

a) Opportunities for collaboration
b) Opportunities for mentorship
c) Better decision making and problem solving
d) All of the above

Answer 23

Answer: D (all of the above)

Question 24

A family conference (care conference) is:

a) Case manager or team leader who supervises staff
b) A meeting attended by the health care team and family members to discuss the client’s care and to ask questions, express feelings, and make decisions
c) Appointing someone to take on a task or responsibility that is within his or her scope of practice
d) None of the above

Answer 24

Answer: B (A meeting attended by the health care team and family members to discuss the client’s care and to ask questions, express feelings, and to make decisions)

Question 25

What is an example of an IADL:

a) Grooming & bathing
b) Preparing meals & grocery shopping
c) Basic home maintenance
d) Both b & c

Answer 25

Answer: D (both b & c are correct)

Question 26

Assigning can be defined as:

a) Being responsible for monitoring and overseeing the activities of others on the health care team
b) A process in which a nurse authorizes another health care team provider to perform certain tasks
c) Appointing someone to take on the responsibility to complete a task while providing client care or support

Answer 26

Answer: C (Assigning is defined as ‘appointing someone to take on the responsibility to complete a task while providing client care or support)

Question 27

The membership of a health care team is determined by:

a) The client’s needs
b) The nurse’s needs
c) The physician’s needs
d) The needs of the client’s family

Answer 27

Answer: A (The client’s needs)

Question 28

Which of the following is a benefit of the team approach to health care:

a) Opportunities for confidentiality
b) Opportunities for delegation
c) Opportunities for collaboration
d) Opportunities for assignment of tasks

Answer 28

Answer: C (opportunities for collaboration)

Question 29

The following statements are about health care teams and facilities. Which is true?

a) Teams are often interdisciplinary
b) Family conferences do not include the client
c) Team members usually work in different locations
d) Team members have few opportunities to meet

Answer 29

Answer: A (Teams are often interdisciplinary)

Question 30

In a community setting, who usually assesses, monitors, and evaluates a client’s needs and coordinates the services of the health care team?

a) The family physician
b) The case manager
c) The occupational therapist
d) The social worker

Answer 30

Answer: B (The case manager)

Question 31

Delegation means:

a) Giving someone responsibility for providing care
b) Authorizing an unregulated care provider to perform a task
c) Transferring responsibility to another worker
d) Giving the support worker the power to enforce an act

Answer 31

Answer: B (Authorizing an UCP to perform a task)

Question 32

Which factor affects delegation decisions made by a nurse?

a) Is the client’s condition stable?
b) Does legislation restrict who can perform this task?
c) What tasks are included in the support worker’s job description?
d) All of the above

Answer 32

Answer: D (all of the above)

Question 33

If a nurse delegates a task to you, which of the following is true?

a) The nurse is completely responsible for your actions; you are not responsible
b) The nurse has overall responsibility for your actions; you are also responsible
c) You are completely responsible for your actions; the nurse is not responsible
d) Neither you or the nurse is responsible

Answer 33

Answer: B (The nurse has overall responsibility for your actions; but you are also responsible)

Question 34

A procedure can be delegated to you:

a) By any regulated health care provider
b) By a physician
c) By the client
d) By a nurse only

Answer 34

Answer: D (by a nurse only)

Question 35

A nurse delegates a task to you that you are not comfortable doing. Which of the following is a true statement?

a) You must perform the task
b) You can refuse to perform the task
c) You cannot ask for further training on how to perform the task
d) You cannot ask the nurse to stay with you while you perform the task

Answer 35

Answer: B (you can refuse to perform the task)

Question 36

You are assisting Mr. Chiang with personal care in his home. Mrs. Chiang asks you to change her husband’s dressings. Nurses have delegated dressing changes to you for other clients. What should you do?

a) Tell Mrs. Chiang that you are not allowed to perform the procedure without the authorization of your supervisor. Call your supervisor.
b) Tell Mrs. Chiang that you can change the dressing if her husband (your client) asks you to do it.
c) Tell Mrs. Chiang that you can change the dressing if she stays in the room during the procedure
d) Tell Mrs. Chiang she has to obtain permission from your supervisor.

Answer 36

Answer: A (tell Mrs. Chiang you are not allowed to perform the procedure without the authorization of your supervisor. Call your supervisor)

Question 37

Chose the best answer: A hospital bed:

a) Cannot be raised or lowered
b) Cannot be controlled by the client
c) Usually has bed rails
d) Kept in the highest position at all times

Answer 37

Answer: C (usually has bed rails)

Question 38

The Trendelenburg bed position:

a) Is a semi-sitting position
b) Has the head of the bed lowered, and the foot of the bed raised
c) Is a flat position for sleeping
d) Has the head of the bed raised, and the foot of the bed lowered

Answer 38

Answer: B (The head of the bed is lowered and the foot of the bed is raised)

Question 39

Which of the following requires a linen change?

a) Soiled linen
b) Loose linen
c) Linen after the client has an afternoon nap
d) Wrinkled linen

Answer 39

Answer: A (soiled linen)

Question 40

When handling linen:

a) Put dirty linen on the floor
b) Hold the linen away from your body and uniform
c) Shake linen to remove crumbs
d) Take extra linen to another client’s room

Answer 40

Answer: B (Hold the linen away from your body and uniform)

Question 41

The client has an alternating pressure mattress. Which is true?

a) It is the preferred mattress type for any client at risk for pressure sores
b) The bottom sheet must be tightly tucked in under the mattress
c) It should be protected with several layers of bottom sheets and incontinence pads
d) It poses not risk to a client when it is being used

Answer 41

Answer: A (it is the preferred mattress type for any client at risk for pressure sores)

Question 42

The client’s care plan calls for a disposable waterproof pad to be placed on the client’s bed. Which is true:

a) Dry-cleaning bags should never be used for this purpose
b) The pad should be placed under the bottom sheet
c) The client’s consent is needed
d) Disposable pads are strong enough to be used to turn the client

Answer 42

Answer: A (dry-cleaning bags should never be used for this purpose)

Question 43

The following are crib safety rules. Which one is true?

a) Bumper pads should remain in the crib until the baby moves to a bed
b) The mattress must fit snugly in the crib frame
c) Plastic garbage bags and dry-cleaning bags may be used to protect the crib mattress
d) Pillows, fluffy comforters, and heavy blankets are safe to use when the baby is in the crib

Answer 43

Answer: B (the mattress must fit snugly in the crib frame)

Question 44

An open bed is made:

a) When the patient will be unoccupied for a period
b) Shortly before the bed is to be occupied
c) With the client in it
d) So that a client can be moved to or from a stretcher

Answer 44

Answer: B (shortly before the bed is to be occupied)

Question 45

When making an occupied bed, you should:

a) Cover the client with a clean top sheet
b) Remove all pillows
c) Lower both bed rails before beginning
d) Fan-fold the top linens to the foot of the bed

Answer 45

Answer: A (cover the client with a clean top sheet)

Question 46

True or false: Most adults over the age of 70 years have a disabling illness.

Answer 46

Answer: True

Question 47

True or false: It is okay to discuss your personal problems with a client you have been working with for a long time?

Answer 47

Answer: False

Question 48

True or false: Wearing any amount of fragrance cause cause breathing problems for some clients?

Answer 48

Answer: True

Question 49

Choose all the correctly fit the question: Support workers’ responsibilities can be grouped into the following categories:

a) Personal care
b) Assessing and treating physical challenges
c) Financial support
d) Family support
e) Legal support
f) Social support
g) Support for nurses and other professionals
h) Housekeeping/home management

Answer 49

Answers: A, D, F, G, H

Question 50

True or false: In long-term care facilities, support workers assist clients’ with complex health challenges?

Answer 50

Answer: True

Question 51

The letters in the acronym DIPPS stands for: (choose more than one that fits)

a) Identification
b) Privacy
c) Sincerity
d) Preferences
e) Discretion
f) Personal space
g) Independence
h) Safety
i) Dignity

Answer 51

Answers: B, D, G, H, I

Question 52

To be a true professional, you should demonstrate: (Choose all that apply):

a) A positive attitude
b) A sense of responsibility
c) A professional appearance
d) Discretion about personal matters
e) Discretion about client information
f) Acceptable speech and language
g) That you engage in lifelong learning

Answer 52

Answers: All- A, B, C, D, E, F, G,

Question 53

Practices for a professional appearance include:

a) Following dress code policies
b) Wearing clean stockings or socks
c) Depending on your employer artificial nails can be worn
d) Wear comfortable clean shoes
e) Ensuring underclothing cannot be seen
f) Wearing a clean, well-fitting, modest uniform

Answer 53

Answers: A, B, D, E, F

Question 54

When solving problems, which of the following should you consider?

a) Personal desire to solve the problem
b) Client’s viewpoint
c) Supervisor’s viewpoint
d) Scope of practice
e) Whether you will be paid extra for solving the problem

Answer 54

Answers: B, C, D

Question 55

True or false: When solving problems they should not compromise the five principals of compassionate care?

Answer 55

Answer: True

Question 56

Amy is a support worker who just graduated from school. She plans to wear her engagement ring to work once she is hired. What should you advise her about this?

a) She will never get a job if she wears her ring
b) She only has a small diamond in her ring, so it should be okay to wear it
c) She should never wear it around her supervisor
d) Her ring can scratch a client and create an infection control risk, so she should not wear it

Answer 56

Answer: D

Question 57

True or false: Personal immunity can be defined as “The state of having sufficient biological defenses to avoid infection, diseases, or other biological invasion”

Answer 57

Answer: True

Question 58

What are some ways to boost your immunity?

a) Exercise
b) Immunization
c) Nutrition
d) Stress reduction

Answer 58

Answer: All ( A, B, C, D)

Question 59

Examples of biological health hazards include: (More than one answer)

a) Viral
b) Bacterial
c) Natural latex

Answer 59

Answer: A, B, C

Question 60

Examples of chemical health hazards include: (More than one answer)

a) Mercury
b) Anesthetic gases
c) Drugs

Answer 60

Answer: A, B, C

Question 61

True or false: Team can be defined as “ A group of people who work together toward a common goal. The goal of a health care team is to provide the client with the best possible care and support”

Answer 61

Answer: True

Question 62

When providing care for a client a nurse must consider the whole client and promote health in all five dimensions of the client’s life. The five dimensions are which of the following:

a) Physical
b) Emotional
c) Social
d) Cognitive
e) Spiritual
f) Family

Answer 62

Answer: A, B, C, D, E

Question 63

True or false: Support workers are allowed to perform procedures below the skin surface

Answer 63

Answer: True (but only if you have been delegated, trained & workplace policies allow)

Question 64

Which of the following is NOT one of the five rights?

a) Right directions and communication
b) Right supervision
c) Right equipment
d) Right circumstances

Answer 64

Answer: c (right equipment)

Question 65

Which of the following is NOT an appropriate reason for a support worker refusing a task: (more than one answer)

a) Is not trained to perform the task safely
b) Does not know the client or resident
c) Knows the task will require staying late at work
d) Does not like the nurse who asked them to perform the task

Answer 65

Answer: C & D

Question 66

Complete bed rest is:

a) Client can get up to use the bathroom
b) Client is never out of bed
c) Client uses the bed only to rest or as desired

Answer 66

Answer: B (complete bed rest is the client is never out of bed)

Question 67

True or false: In long-term care, an open bed is made because clients are out of bed all day.

Answer 67

Answer: False (open beds are made if a client is out of bed for a short period of time)

Question 68

True or false: Clients in long-term care may use their own linens.

Answer 68

Answer: True

Question 69

True or false: The space between the mattress and the crib sides should be no more than 5cm (2in.)

Answer 69

Answer: False (the crib sides and mattress should be no more than 3cm or only 2 adult fingers should be able to fit in the space)

Question 70

Which statement is true when you are making an occupied bed?

a) Remove all soiled linens before starting
b) Position the client on the side of the bed opposite to the side that you are making
c) The top linens are folded so that a client can be transferred from a stretcher to the bed easily
d) If used, the clean incontinence pad is placed directly onto the mattress

Answer 70

Answer: B

Question 71

Why do you raise the level of the bed when you are changing linens?

a) So that you can use good body mechanics to prevent injury
b) To prevent injury to the client in bed
c) To allow space under the bed for cleaning
d) So that you can keep the client in good body alignment

Answer 71

Answer: A

Question 72

The high- fowler’s position is used in order to:

a) Decrease the client’s rate of breathing
b) Reduce the risk of choking while eating
c) Promote the client’s renal function
d) Reduce the client’s ankle swelling

Answer 72

Answer: B