Week 1- Role of Support Worker Flashcards
Select all that applies to the role of the personal support worker:
a) Assisting clients to provide care and assistance to accomplish tasks of everyday living
b) Includes personal care and support services
c) Improving quality of the patient’s life
d) All of the above
Answer: D (Personal support workers provide care and assistance to client’s of any age who have defined health care needs and who require help with their daily activities whether they live in a facility or in the community)
True or false:
Support workers may also help provide comfort to not only the patient but their family
Answer: True (Support workers support the patient and their family in a safe, kind, sensitive, caring, and understanding manner)
Which of the following is true about how support worker’s can make a difference in people’s lives:
a) Through alleviating loneliness
b) Providing empathy
c) Ensuring comfort & encouraging independence
d) Promoting the client’s self-respect
e) All of the above
Answer: E (all of the above)
What can empathy be defined as: Choose the one that fits best
a) Ability to recognize, perceive, and have understanding of another person’s emotions by seeing things from his or her perspective
b) Concern for the patient and their family’s dignity, independence, preferences, privacy, and safety at all times
c) Providing care that demonstrates concern for dignity, independence, preferences, and safety for the patient & their family
d) All of the above
Answer: A (empathy is defines as the ability to recognize, perceive, and have an understanding of another person’s emotions)
- B is the definition of caring
- C is the definition of compassionate care
True or false: Support workers may also assist clients with social support or social reintergration?
Answer: True (Yes support workers may assist them with social support or social reintegration as they prepare to move into an assisted-living facility or group home)
Which of the following are responsibilities of support workers:
a) Personal care (assisting with ADL’s)
b) Assisting with IADL’s (instrumental activities of daily living) in community settings
c) Not responsible for deciding what should or should not be done; must observe and report changes in client’s behaviors
d) All of the above
Answer: D (All of the above)
Choose the best answer: Activities of daily living (ADL’S) are:
a) Social and recreational activities
b) Activities that support workers perform to prevent injuries
c) Physical exercises that people perform daily to keep themselves fit
d) Self-care activities that people perform daily to remain independent and to function in society
Answer: D (self-care activities that people perform daily to remain independent and to function in society)
Choose the correct answer: Which of the following is a way in which support workers assist nurses or other health care team members?
a) Assess client’s needs
b) Order range-of-motion exercises
c) Witness legal signatures on permission forms
d) Report changes in the client’s behaviour or health
Answer: D (report changes in the client’s behaviour or health)
Choose the correct answer: Resident is a term used to describe a person who is receiving care at:
a) Home
b) A long-term care facility
c) An outpatient clinic
d) A hospital
Answer: B (A long-term care facility)
The main goal of the health care team is to:
a) See as many clients as possible
b) Provide quality care for the client
c) Complete assigned tasks as quickly as possible
d) Find a cure for the client’s illness or condition
Answer: B (provide quality care for the client)
Support workers are:
a) Unregulated care providers
b) Licensed health care workers
c) Members of a professional college
d) Members of a regulatory body
Answer: A (unregulated care providers)
Scope of practice means:
a) The tasks that are assigned by your supervisor
b) The tasks that a client asks you to perform
c) The effort you put into performing a task or procedure
d) The legal limits of your role
Answer: D (The legal limits of your role)
Professionalism is defined as:
a) A term used to describe workplace settings
b) An approach to work that demonstrates respect for others & commitment
c) A commitment made by regulated professionals
d) Another term for confidentiality
Answer: B (An approach to work that demonstrates respect for others & commitment)
Which of the following below is true:
a) You can use a client’s phone to make personal calls
b) Friends can visit you at work
c) You must follow your employer’s dress code policies
d) Sharing your personal problems with a client shows compassion
Answer: C (You must follow your employer’s dress code policies)
In a long-term care facility, the client’s information should be shared among:
a) Health care team members involved in the care of the client
b) Health care team members and friends who visit the client
c) Family and friends of the client
c) All staff members at the facility
Answer: A (Health care team members involved in the care of the client)
Compassion means:
a) Keeping one’s feelings to oneself
b) Approaching your work with enthusiasm
c) Taking pity on those who are less fortunate
d) Caring about another’s misfortunes and suffering
Answer: D (caring about another’s misfortunes and suffering)
The acronym DIPPS stands for:
a) Disability, independence, preferences, polices, sympathy
b) Dignity, independence, preferences, privacy, safety
c) Discretion, individuality, pity, privacy, support
d) Disability, individuality, pity, privacy, scope of practice
Answer: B (Dignity, independence, preferences, privacy & safety)
Which is false? When solving problems, you should:
a) Consider your scope of practice
b) Consider the principals of compassionate care
c) Discuss the problem with the client
d) Not involve the client to prevent causing more problems
Answer: D (not involve the client to prevent causing more problems)
A patient is a term used to describe a person who is receiving care at:
a) A person receiving care in a hospital
b) A person receiving care in a long-term facility
c) A person receiving care or support in a community setting
Answer: A (person receiving care in a hospital)
Which is true about Regulated workers:
a) Regulated profession that is self-governing
b) Has a professional organization called a college that sets education and license requirements
c) The college establishes the scope of practice, codes of ethics, and standards of conduct for its members
d) All of the above
Answer: D (all of the above)
Which of the following is true about Unregulated Care Providers (UCPs)
a) Unregulated professional that does not have a professional college
b) No official requirements for educational programs
c) No code of ethics but must adhere to codes of behaviour dictated by the employer
d) All of the above
Answer: D (All of the above)
True or false: Support workers may be supervised by RN’s or LPNs ?
Answer: True
What are the benefits of working in a team?
a) Opportunities for collaboration
b) Opportunities for mentorship
c) Better decision making and problem solving
d) All of the above
Answer: D (all of the above)
A family conference (care conference) is:
a) Case manager or team leader who supervises staff
b) A meeting attended by the health care team and family members to discuss the client’s care and to ask questions, express feelings, and make decisions
c) Appointing someone to take on a task or responsibility that is within his or her scope of practice
d) None of the above
Answer: B (A meeting attended by the health care team and family members to discuss the client’s care and to ask questions, express feelings, and to make decisions)
What is an example of an IADL:
a) Grooming & bathing
b) Preparing meals & grocery shopping
c) Basic home maintenance
d) Both b & c
Answer: D (both b & c are correct)
Assigning can be defined as:
a) Being responsible for monitoring and overseeing the activities of others on the health care team
b) A process in which a nurse authorizes another health care team provider to perform certain tasks
c) Appointing someone to take on the responsibility to complete a task while providing client care or support
Answer: C (Assigning is defined as ‘appointing someone to take on the responsibility to complete a task while providing client care or support)
The membership of a health care team is determined by:
a) The client’s needs
b) The nurse’s needs
c) The physician’s needs
d) The needs of the client’s family
Answer: A (The client’s needs)
Which of the following is a benefit of the team approach to health care:
a) Opportunities for confidentiality
b) Opportunities for delegation
c) Opportunities for collaboration
d) Opportunities for assignment of tasks
Answer: C (opportunities for collaboration)
The following statements are about health care teams and facilities. Which is true?
a) Teams are often interdisciplinary
b) Family conferences do not include the client
c) Team members usually work in different locations
d) Team members have few opportunities to meet
Answer: A (Teams are often interdisciplinary)
In a community setting, who usually assesses, monitors, and evaluates a client’s needs and coordinates the services of the health care team?
a) The family physician
b) The case manager
c) The occupational therapist
d) The social worker
Answer: B (The case manager)
Delegation means:
a) Giving someone responsibility for providing care
b) Authorizing an unregulated care provider to perform a task
c) Transferring responsibility to another worker
d) Giving the support worker the power to enforce an act
Answer: B (Authorizing an UCP to perform a task)
Which factor affects delegation decisions made by a nurse?
a) Is the client’s condition stable?
b) Does legislation restrict who can perform this task?
c) What tasks are included in the support worker’s job description?
d) All of the above
Answer: D (all of the above)
If a nurse delegates a task to you, which of the following is true?
a) The nurse is completely responsible for your actions; you are not responsible
b) The nurse has overall responsibility for your actions; you are also responsible
c) You are completely responsible for your actions; the nurse is not responsible
d) Neither you or the nurse is responsible
Answer: B (The nurse has overall responsibility for your actions; but you are also responsible)
A procedure can be delegated to you:
a) By any regulated health care provider
b) By a physician
c) By the client
d) By a nurse only
Answer: D (by a nurse only)
A nurse delegates a task to you that you are not comfortable doing. Which of the following is a true statement?
a) You must perform the task
b) You can refuse to perform the task
c) You cannot ask for further training on how to perform the task
d) You cannot ask the nurse to stay with you while you perform the task
Answer: B (you can refuse to perform the task)
You are assisting Mr. Chiang with personal care in his home. Mrs. Chiang asks you to change her husband’s dressings. Nurses have delegated dressing changes to you for other clients. What should you do?
a) Tell Mrs. Chiang that you are not allowed to perform the procedure without the authorization of your supervisor. Call your supervisor.
b) Tell Mrs. Chiang that you can change the dressing if her husband (your client) asks you to do it.
c) Tell Mrs. Chiang that you can change the dressing if she stays in the room during the procedure
d) Tell Mrs. Chiang she has to obtain permission from your supervisor.
Answer: A (tell Mrs. Chiang you are not allowed to perform the procedure without the authorization of your supervisor. Call your supervisor)
Chose the best answer: A hospital bed:
a) Cannot be raised or lowered
b) Cannot be controlled by the client
c) Usually has bed rails
d) Kept in the highest position at all times
Answer: C (usually has bed rails)
The Trendelenburg bed position:
a) Is a semi-sitting position
b) Has the head of the bed lowered, and the foot of the bed raised
c) Is a flat position for sleeping
d) Has the head of the bed raised, and the foot of the bed lowered
Answer: B (The head of the bed is lowered and the foot of the bed is raised)
Which of the following requires a linen change?
a) Soiled linen
b) Loose linen
c) Linen after the client has an afternoon nap
d) Wrinkled linen
Answer: A (soiled linen)
When handling linen:
a) Put dirty linen on the floor
b) Hold the linen away from your body and uniform
c) Shake linen to remove crumbs
d) Take extra linen to another client’s room
Answer: B (Hold the linen away from your body and uniform)
The client has an alternating pressure mattress. Which is true?
a) It is the preferred mattress type for any client at risk for pressure sores
b) The bottom sheet must be tightly tucked in under the mattress
c) It should be protected with several layers of bottom sheets and incontinence pads
d) It poses not risk to a client when it is being used
Answer: A (it is the preferred mattress type for any client at risk for pressure sores)
The client’s care plan calls for a disposable waterproof pad to be placed on the client’s bed. Which is true:
a) Dry-cleaning bags should never be used for this purpose
b) The pad should be placed under the bottom sheet
c) The client’s consent is needed
d) Disposable pads are strong enough to be used to turn the client
Answer: A (dry-cleaning bags should never be used for this purpose)
The following are crib safety rules. Which one is true?
a) Bumper pads should remain in the crib until the baby moves to a bed
b) The mattress must fit snugly in the crib frame
c) Plastic garbage bags and dry-cleaning bags may be used to protect the crib mattress
d) Pillows, fluffy comforters, and heavy blankets are safe to use when the baby is in the crib
Answer: B (the mattress must fit snugly in the crib frame)
An open bed is made:
a) When the patient will be unoccupied for a period
b) Shortly before the bed is to be occupied
c) With the client in it
d) So that a client can be moved to or from a stretcher
Answer: B (shortly before the bed is to be occupied)
When making an occupied bed, you should:
a) Cover the client with a clean top sheet
b) Remove all pillows
c) Lower both bed rails before beginning
d) Fan-fold the top linens to the foot of the bed
Answer: A (cover the client with a clean top sheet)
True or false: Most adults over the age of 70 years have a disabling illness.
Answer: True
True or false: It is okay to discuss your personal problems with a client you have been working with for a long time?
Answer: False
True or false: Wearing any amount of fragrance cause cause breathing problems for some clients?
Answer: True
Choose all the correctly fit the question: Support workers’ responsibilities can be grouped into the following categories:
a) Personal care
b) Assessing and treating physical challenges
c) Financial support
d) Family support
e) Legal support
f) Social support
g) Support for nurses and other professionals
h) Housekeeping/home management
Answers: A, D, F, G, H
True or false: In long-term care facilities, support workers assist clients’ with complex health challenges?
Answer: True
The letters in the acronym DIPPS stands for: (choose more than one that fits)
a) Identification
b) Privacy
c) Sincerity
d) Preferences
e) Discretion
f) Personal space
g) Independence
h) Safety
i) Dignity
Answers: B, D, G, H, I
To be a true professional, you should demonstrate: (Choose all that apply):
a) A positive attitude
b) A sense of responsibility
c) A professional appearance
d) Discretion about personal matters
e) Discretion about client information
f) Acceptable speech and language
g) That you engage in lifelong learning
Answers: All- A, B, C, D, E, F, G,
Practices for a professional appearance include:
a) Following dress code policies
b) Wearing clean stockings or socks
c) Depending on your employer artificial nails can be worn
d) Wear comfortable clean shoes
e) Ensuring underclothing cannot be seen
f) Wearing a clean, well-fitting, modest uniform
Answers: A, B, D, E, F
When solving problems, which of the following should you consider?
a) Personal desire to solve the problem
b) Client’s viewpoint
c) Supervisor’s viewpoint
d) Scope of practice
e) Whether you will be paid extra for solving the problem
Answers: B, C, D
True or false: When solving problems they should not compromise the five principals of compassionate care?
Answer: True
Amy is a support worker who just graduated from school. She plans to wear her engagement ring to work once she is hired. What should you advise her about this?
a) She will never get a job if she wears her ring
b) She only has a small diamond in her ring, so it should be okay to wear it
c) She should never wear it around her supervisor
d) Her ring can scratch a client and create an infection control risk, so she should not wear it
Answer: D
True or false: Personal immunity can be defined as “The state of having sufficient biological defenses to avoid infection, diseases, or other biological invasion”
Answer: True
What are some ways to boost your immunity?
a) Exercise
b) Immunization
c) Nutrition
d) Stress reduction
Answer: All ( A, B, C, D)
Examples of biological health hazards include: (More than one answer)
a) Viral
b) Bacterial
c) Natural latex
Answer: A, B, C
Examples of chemical health hazards include: (More than one answer)
a) Mercury
b) Anesthetic gases
c) Drugs
Answer: A, B, C
True or false: Team can be defined as “ A group of people who work together toward a common goal. The goal of a health care team is to provide the client with the best possible care and support”
Answer: True
When providing care for a client a nurse must consider the whole client and promote health in all five dimensions of the client’s life. The five dimensions are which of the following:
a) Physical
b) Emotional
c) Social
d) Cognitive
e) Spiritual
f) Family
Answer: A, B, C, D, E
True or false: Support workers are allowed to perform procedures below the skin surface
Answer: True (but only if you have been delegated, trained & workplace policies allow)
Which of the following is NOT one of the five rights?
a) Right directions and communication
b) Right supervision
c) Right equipment
d) Right circumstances
Answer: c (right equipment)
Which of the following is NOT an appropriate reason for a support worker refusing a task: (more than one answer)
a) Is not trained to perform the task safely
b) Does not know the client or resident
c) Knows the task will require staying late at work
d) Does not like the nurse who asked them to perform the task
Answer: C & D
Complete bed rest is:
a) Client can get up to use the bathroom
b) Client is never out of bed
c) Client uses the bed only to rest or as desired
Answer: B (complete bed rest is the client is never out of bed)
True or false: In long-term care, an open bed is made because clients are out of bed all day.
Answer: False (open beds are made if a client is out of bed for a short period of time)
True or false: Clients in long-term care may use their own linens.
Answer: True
True or false: The space between the mattress and the crib sides should be no more than 5cm (2in.)
Answer: False (the crib sides and mattress should be no more than 3cm or only 2 adult fingers should be able to fit in the space)
Which statement is true when you are making an occupied bed?
a) Remove all soiled linens before starting
b) Position the client on the side of the bed opposite to the side that you are making
c) The top linens are folded so that a client can be transferred from a stretcher to the bed easily
d) If used, the clean incontinence pad is placed directly onto the mattress
Answer: B
Why do you raise the level of the bed when you are changing linens?
a) So that you can use good body mechanics to prevent injury
b) To prevent injury to the client in bed
c) To allow space under the bed for cleaning
d) So that you can keep the client in good body alignment
Answer: A
The high- fowler’s position is used in order to:
a) Decrease the client’s rate of breathing
b) Reduce the risk of choking while eating
c) Promote the client’s renal function
d) Reduce the client’s ankle swelling
Answer: B
