Week 1 - Org and management in todays environment

Question 1

What are the 2 perspectives of management?

How much control do they have?

Answer 1

• Omnipotent view: managers responsible for success or failure
• Symbolic view: success or failure is due to external forces outside manager’s control

In reality, managers are a mix of both constrained bus external and internal factors.

Question 2

The external environment is made up of an industry component and a general component. Name the elements of each.

ColdSip ColdPlay

POSTLIED

Answer 2

• External environment is:
– Industry (customers, suppliers, competitors, pressure groups)
– General (economic, political/legal, sociocultural, demographic, technological and global)

Question 3

What is organisational culture?

VP Takes Me

Answer 3

•	Culture influences the way members act.  Shared: 
values, 
principles, 
traditions
methods

Question 4

What do we know about organisational culture?

Answer 4

• Original source of culture is organisation’s founder(s); continues through what managers say and how they behave, and through socialisation
• Employees learn culture through stories, rituals, material symbols and language
• Strong cultures (where values are deeply held and widely shared) have greater influence than weak cultures

Question 5

What kinds of organisational cultures can managers create?

EICSS

Answer 5

• Ethical
• Innovative
• Customer-responsive
• Sustainability focused
• Spiritual

Question 6

What effect does organisational culture & external environment have on managers?

Answer 6

•Constrains the way managers PLOC
Effect depends on :

– Degree of change: Do changes happen frequently or seldom?
– Degree of complexity: Are there many or few
environmental components?

Question 7

What are the 7 aspects of org culture?

AOPTASI

Answer 7

•	Seven dimensions include: 
attention to detail, 
outcome orientation, 
people orientation, 
team orientation, 
aggressiveness, 
stability 
innovation/risk taking

Question 8

Define Organisation

Answer 8

arrangement of people to accomplish goals

Question 9

Define Management

Answer 9

= a process of employ resources
goal directed manner
accomplish tasks
in an organizational seting.

Question 10

Define Stakeholders

Answer 10

Parties in organisation’s external environment

affected by the organisation’s operation

Question 11

3 basic skills of manager

Answer 11

Interpersonal
Technical
Conceptual

(lower to senior moment skills)