Week 1 Introduction To Accommodation Operations

Question 1

Main departments in AO

Answer 1

Housekeeping
Front office
Engineering

Question 2

Preventive maintenance

Answer 2

Routine check of the rooms to ensure that everything works

Question 3

Room division departments

Answer 3

Housekeeping
Sales
Front office

Question 4

What is AO

Answer 4

A place to live/stay for any living being

Question 5

Two types of accommodations

Answer 5

Lodging
Boarding

Question 6

Lodging

Answer 6

Place to stay
Ex: private hostel, motel, cottage, farm house

Question 7

Boarding

Answer 7

Stay + food
Ex: hotels, resorts, floatel, Air bnb, cruise liners

Question 8

Need of lodging and boarding

Answer 8

Travellers

Needed a place with the feeling of “home away from home”

Biblical era: Mary and Joseph refused room in inn

1st accommodation: private house for travellers

Famous through the concepts of “Moms and Pops” in England

Question 9

First hotel in the world

Answer 9

The city hotel, New York
1794
73 rooms

Question 10

First hotel in India

Answer 10

Radio hotel, VT

Question 11

First luxury hotel in India

Answer 11

The Taj Mahal Palace, Mumbai
1903
560 rooms