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Accommodation Operations > Introduction To Housekeeping > Flashcards

Introduction To Housekeeping Flashcards

1
Q

Aim

A

Provide guests with a clean, attractive, comfortable and welcoming surrounding

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2
Q

Reasons why guests return to a hotel

A

Quiet/private
Cleanliness/appearance
Good service
Location/accessibility
Price/rates

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3
Q

Percentage of revenue generated by different parts of the hotel

A

65% room
20% banquet
13% POS of F&B
2% others

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4
Q

Key note about the HK Department

A

Executive housekeeper’s cabin is always in the centre for better supervision

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Accommodation Operations (7 decks)

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