Week 1 (Chapter 6) Flashcards

1
Q

What are the phases in Project Management?

A

Initiating
Planning
Executing
Controlling (On going process)
Closing

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2
Q

What are some traits of a good PM?

A

Experience, leadership, communication, technical expertise

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3
Q

What is the difference between manager and leader?

A

Manager: Formal position of authority in an organization that is responsible for “managing activity and people”
Leader: Someone who can influence others

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4
Q

What is conflict?

A

A process that begins when you perceive that someone has frustrated or is about to frustrate a major concerns of yours (?)

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5
Q

What are the three types of conflict?

A

Task conflict: Conflict that concern the goals
Process conflict: Administrative stuff
Relationship conflict: Interpersonal (most harmful)

Task & Process conflict are FUNCTIONAL (improves performance)
Relationship conflict is DYSFUNCTIONAL (destructive)

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6
Q

What are 5 types of conflict management?

A

Mediate - defuse/confront
Arbitrate - judgment
Control - cool down
Accept
Eliminate - transfer

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