Week 1 (Chapter 6) Flashcards
What are the phases in Project Management?
Initiating
Planning
Executing
Controlling (On going process)
Closing
What are some traits of a good PM?
Experience, leadership, communication, technical expertise
What is the difference between manager and leader?
Manager: Formal position of authority in an organization that is responsible for “managing activity and people”
Leader: Someone who can influence others
What is conflict?
A process that begins when you perceive that someone has frustrated or is about to frustrate a major concerns of yours (?)
What are the three types of conflict?
Task conflict: Conflict that concern the goals
Process conflict: Administrative stuff
Relationship conflict: Interpersonal (most harmful)
Task & Process conflict are FUNCTIONAL (improves performance)
Relationship conflict is DYSFUNCTIONAL (destructive)
What are 5 types of conflict management?
Mediate - defuse/confront
Arbitrate - judgment
Control - cool down
Accept
Eliminate - transfer