ways organisations represent the interests of service users

Question 1

charities and patient groups

Answer 1

confer with other organisation such as their local council housing department, social services or other health and care professionals

Question 2

what is a pressure group

Answer 2

people who come together to campaign to improve the services offered to their members. they aims to influence public opinion and government decisions- charities are sometimes pressure groups

Question 3

advocacy

Answer 3

if a client has a serious communication problem and advocate may speak on their behalf

Question 4

who are usually advocates

Answer 4

usually volunteers but they can be family members

Question 5

complaints policies

Answer 5

all setting must have formal complaints procedures. the setting has a responsibility to ensure that service users and families understand how to access and use complaints procedures

Question 6

whistleblowing policies

Answer 6

whistleblowing policies provide protection for staff who tell the press or another organisation outside the setting in which they work that the quality or care at their workplace is dangerously poor