monitoring the work of people in health and social care settings Flashcards
1
Q
what is the process of monitoring and evaluating known as
A
quality assurance
2
Q
what are the types of quality assurance
A
complaints polices
whistleblowing
legislation
service user feedback
regulatory bodies
3
Q
what is whistleblowing
A
when a member of staff is aware that the quality of care at their workplace is dangerously low and reports this
4
Q
what are the legislations health care providers follow
A
NICE guidelines- evidence based recommendations for healthcare England
national service frameworks- several policies set by national health England to define standards for care for major medical issues
5
Q
what are regulatory bodies
A
they carry out external inspections following a complaint e.g. CQC and Ofsted
