Ways of working Flashcards
1
Q
NPS calculation and resulting ranges
A
%promoters (answered from 9-10) - % detractors (answered from 0-6).
[-100, -10]: bad
[20-40]: good
[40-100]: excellent
NPS calculation and resulting ranges
%promoters (answered from 9-10) - % detractors (answered from 0-6).
[-100, -10]: bad
[20-40]: good
[40-100]: excellent