warmth/empathy

Question 1

examples of warmth as an HCA

Answer 1

soft or calm tone of voice
relaxed facial expression
being joyful and playful
showing genuine concern

Question 2

warmth

Answer 2

showing your heart, being genuine, and being open towards others
what people remember and what makes you different from others

Question 3

guidelines for humour

Answer 3

avoid negativity (sarcasm, discriminatory language)
avoid inside jokes
be sensitive
don’t make at expense of self or others

Question 4

empathy formula

Answer 4

you feel because
youre feeling because

Question 5

3 dimensions of empathy

Answer 5

perspective taking (seeing the others pov and understanding it, pause your beliefs/views)
emotional contagion (showing acceptance, increases feeling of being connected/understood)
genuine concern (intent to help, responding in words with what the client is experiencing, warmth)