W2-CHAP1 Flashcards

1
Q

who is the father of moder marketing

A

PHILIP KOTLER

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

A societal process by which individuals and groups obtain what they need and want through creating, offering, and freely exchanging goods and services of value with others.

A

marketing - (according to philip kotler)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Set of activities, set of institutions and processes for creating, communicating, delivering and exchanging offerings that have value for customers, clients, partners and society at large.

A

Marketing - (according to philip kotler)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

An organizational function and a set of processes for creating, communicating, delivering value for customers and for managing customer relationships in ways that benefit the organizations and its stakeholders.

A

Marketing - (according to philip kotler)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

The performance of business activities that directs the flow of goods and services from producer to consumer or user.

A

Marketing - (according to philip kotler)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

is the study, planning, implementation and control of programs intended to form, make and preserve equally beneficial exchanges and relationships with the target markets for the reason of reaching organizational objectives.

A

Marketing management

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Generally, _______________ is the process of planning, executing, and tracking the marketing strategy of an organization.

This includes the marketing plan, campaigns, strategies and tactics used to create and meet the demand of target customers to drive profitability (Dickerson,
2022).

A

Marketing management

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

The group of consumers or organizations that is interested in the product, has the resources to purchase the product, and is permitted by the law to acquire the
product.

A

Market

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

The physical market where goods and services are traditionally bought and sold.

A

MarketPlace

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

The virtual market where transactions are conducted online

A

Market Space

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

THREE TYPES OF MARKET

A

Consumer Market
Business Market
Institutional Market

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

It is also called B2C market that is business to consumer market.

A

CONSUMER MARKET

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

It is the end consumers of various merchandise like products that are purchased by the consumer for their own or household usage that constitutes the consumer market.

A

CONSUMER MARKET

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

This is called B2B market
that is business to business.

A

BUSINESS MARKET

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

A market where output of one form goes either as raw material, or as processed goods, or as consumable goods into another industry.

A

BUSINESS MARKET

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Buyers buy goods to
resell at some point of time for profit

A

BUSINESS MARKET

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

The purchase is done by
institutions, organizations.

A

INSTITUTIONAL MARKET

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

However, it is not for
profit making. It is not
for reselling to any third
party.

A

INSTITUTIONAL MARKET

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

TEN TYPES OF ENTITIES THAT
CAN BE MARKETED

10:

A
  1. Goods
  2. Services
  3. Experiences
  4. Events
  5. Persons
  6. Places
  7. Properties
  8. Organizations
  9. Information
  10. Ideas
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

________________ _______ constitute the bulk of most countries’ production and marketing effort. Particularly food, commodities, clothing, and housing

A

Physical Goods

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Include airlines, hotels, and maintenance and
repair people, as well as professionals such as
accountants, lawyers, engineers, and doctors.
Many market offerings consist of a variable mix of goods and services.

A

Services

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

By orchestrating several services and goods, one
can create, stage, and market ______________.
Enchanted Kingdom is an ____________; so is the
SkyRanch.

A

Expriences

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

Marketers promote time- based ______, such as the Olympics, trade shows, sports events, and artistic performances.

A

Events

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

Celebrity marketing has become a major business.

Artists, musicians, CEOs, physicians, high-profile
lawyers and financiers, and other professionals draw help from celebrity marketers.

A

PERSONS

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
________ marketers include economic development specialists, real estate agents, commercial banks, local business associations, and advertising and public relations agencies.
Places
26
______________ are bought and sold, and this occasions a marketing effort by real estate agents (for real estate) and investment companies and banks (for securities).
Properties
27
Universities, museums, and performing arts organizations boost their public images to compete more successfully for audiences and funds. ________________ actively work to build a strong, favorable image in the mind of their publics.
Organizations
28
Among the marketers of ____________ are schools and universities; publishers of encyclopedias, nonfiction books, and specialized magazines; makers of CDs; and Internet Web sites.
Information
29
Every market offering has a basic _______ at its core. In essence, products and services are platforms for delivering some _____ or benefit to satisfy a core need.
Ideas
30
FUNCTIONSOF MARKETING (8)
1. Customer 2. Finance 3. Human Resources 4. Production 5. Competition 6. Decision 7. Idea 8. Economy
31
Companies need to get the attention of ___________ through marketing its goods or services.
Customer
32
Manufacturing goods and providing services to customers entails cost.
Finance
33
Are the ones who produce the products or render the service. Must have marketing knowledge to attract customers.
Human Resoures
34
Without marketing items produced would not sell and inventories may turn out yield less.
Production
35
With marketing, company would be more noticeable and customers would choose to the company than the rest of its competitors.
Competition
36
Manufacturers find it easier and dependable to make use of marketing to their advantage particularly on what to manufactuure or trade.
Decision
37
The changes in marketing go along with the fast transformation in tastes and preferences of consumers
Idea
38
“Nothing happens in our country until somebody sells something”. If the marketing function would not be pressured, the ___________ would become weak.
Economy
39
SCOPEOF MARKETING (11)
1.A consumer wants and needs 2.Consumer Behavior 3.Product Planning and Development 4.Branding 5.Packaging 6.Channels of Distribution 7.Pricing Policies 8.Sales Management 9.Promotion 10.Finance 11.After-sales service
40
**Illustrate the Marketing environment**
gandahan mo ah
41
creates value for the customers. Therefore, a marketer must have a clear concept of customers’ needs, wants and market conditions.
Marketing
42
______ Needs are states of felt deprivation.
Human
43
Three types of Needs:
1. Existing Need 2. Latent Need 3. Incipient Need
44
Any need of customers which is short-term and is readily obtainable is known as ___________________.
Existing Need
45
A need of a customer which is there but has not manifested itself because such a product has not ben launched.
Latent Need
46
A type of need which people want but there is no product to satisfy the need.
Incipient Need
47
_____ are form of human needs influenced by culture and individual personality
Wants
48
_______ are the choices to gratify a particular need. Every need can be satisfied by using different options.
Wants
49
__________ is want for particular products that are supported by the ability and willingness or readiness to buy them
Demand
50
Demand could be in these nature: (8)
Negative Demand No Demand Latent Demand Declining Demand Irregular Demand Full Demand Overfull Demand Unwholesome Demand
51
the product may be helpful but the customer does not like it.
Negative Demand
52
customers are unaware or uninterested in the product.
No Demand
53
demand which the customer realizes later. While buying the product, he/she might not want some features.
Latent Demand
54
Later on, he/she may reflect on those features and purchase the product.
Latent Demand
55
there is still a demand for the product but decreases over a period of time.
Declining Demand
56
- demand which is not steady. These products sell occasionally and sell more during peak season while exceedingly low during non-season.
Irregular Demand
57
market are pleased with the products and people feel like buying from the same company.
Full Demand
58
occur when the companies manufacturing capacity is inadequate but the demand is above the supply.
Overfull Demand
59
a demand in which customers should not be using the product, yet the customers desires the product badly.
Unwholesome Demand
60
an overall ability of a product to gratify need and want. It is a guiding concept to select the product. The power of product to satisfy a particular need.
Utility
61
means the price of the product or the monetary value of a product. ## Footnote The charges a customer has to pay to avail certain services can be said ___________
Cost
62
is the difference between the customer gains from owning a product and using a product and the cost of obtaining the product.
Customer Value
63
refers to what customer wants in a product or service.
Desired Value
64
is the benefit that a customer believes he received from a product after it was purchased.
Perceived Value
65
person’s feeling of delight or displeasure as a result of comparing a products perceived performance in relation to his or her expectation.
Satisfaction
66
(8) MARKETING MANAGEMENTTASKS
1. CONVERSIONAL MARKETING 2. SIMULATIONAL MARKETING 3. DEVELOPMENTAL MARKETING 4. REMARKETING 5. SYNCHROMARKETING 6. MAINTENANCE MARKETING 7. DEMARKETING 8. COUNTER-MARKETING
67
It is the duty of the_________________________ to create a plan to cause demand to rise from negative to positive and eventually equal the positive supply level
CONVERSIONAL MARKETING
68
No demand state of a product exists when people are indifferent to such product. Therefore, marketing must look for ways to connect the benefits of products with the people’s natural needs and interests.
SIMULATIONAL MARKETING
69
Process of effectively transforming latent demand into an actual demand. Marketer must discover the features people might be seeking later and promote them to the customer.
DEVELOPMENTAL MARKETING
70
A marketer’s job in this situation is to think for ways to revitalize the products so that the demand would no longer be declining.
REMARKETING
71
When a product’s current timing pattern of demand is marked by seasonal or volatile fluctuations the marketing tasks of _______________ is necessary to bring the movement of supply and demand into better synchronization.
SYNCHROMARKETING
72
The marketing dispute in this type of demand is to continue the same intensity of interest in the product in the company.
MAINTENANCE MARKETING
73
________________ is reducing the demand. Overfull demand exists when demand for a product begins to outpace the supply substantially. If the company keeps marketing but not able to supply the material, the company may be badly endured in terms of brand equity.
DEMARKETING
74
Involves advertising techniques which try to reduce the demand for a product being used. ______________________ typically uses negative messages to stop people from using a product.
COUNTER MARKETING