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Misc > Volunteering info > Flashcards

Volunteering info Flashcards

1
Q

(what can a volunteer do?) in patient areas: … visitors, pass …, perform … and … rounds, answer …., stock …. and sit with ….; … assistance in our departments

A

orient; water; comfort; safety; call bells; supplies; patients; clerical

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2
Q

(volunteer restrictions) No … work, No … or observing …, No …, No …, …, …, helping to …, performing …, assisting staff with …, etc.

A

clinical; shadowing; patient care; pharmacy; lifting; bathing; feeding; bathroom; tests; clinical care

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3
Q

Gift policy– do not

A

accept gifts

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4
Q

report lost … or … to volunteer services immediately

A

ID; uniform shirt

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5
Q

Absence from 1 day - 2 weeks: notify

A

unit supervisor

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6
Q

absence for 2 weeks or more: notify

A

unit supervisor & volunteer department

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7
Q

(dress code) well …, no visible …, no heavy …/….

A

groomed; tattoos; perfume; cologne

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8
Q

(dress code) fingernails: … and .., no longer than …, no …. or …, nail polish: … and …

A

neat; trimmed; 1/4 in; artificial nails; wraps; smooth & un-chipped

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9
Q

(dress code) no …, …, …., or ….

A

jeans; shorts; scrubs; open-toed shoes

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10
Q

(elevator etiquette) if elevators open with a patient on it, please wait for

A

another elevator

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11
Q

(elevator etiquette) if you are in an elevator and it opens and a patient needs to be transported, please …. the elevator and …

A

exit; take the next one

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12
Q

(elevator etiquette) volunteers are to use their … and the set of …. in the back of the building

A

ID badge; four service elevators

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13
Q

(volunteer conduct) volunteers must behave …

A

professionally

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14
Q

(volunteer conduct) do not ask staff questions about

A

patients’ treatments

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15
Q

(volunteer conduct) Please stay out of conversations between a … or … and a …

A

nurse/doctor and a patient

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16
Q

(volunteer conduct) do not listen in on conversations about … around …

A

patients; nurses station

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17
Q

(volunteer conduct) do not watch …or …

A

tv; talk on the phone

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18
Q

(sexual harassment policy) hostile work environment exists when one’s behavior within a workplace creates an environment that is difficult for ….

A

another person to work in

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19
Q

(sexual harassment policy) hostile work environment:
verbal- obscene …, …, …, persistent requests for a ..
nonverbal- …, …, suggestive … or …
physical: …, …, unwelcome …

A

jokes, remarks, rumors; date
gestures; staring; cartoons or images
cornering; blocking; touching

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20
Q

(customer service) communicate with patients using AIDET: a proven method of communication that conveys … and reduces …

A

respect; anxiety

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21
Q

(customer service)
A: … the patient by their …
I: …, including your … and ..
D: …- please give the … for your visit
E: …. why you are in the …
T: ….- … the patient for their … and add “Is there anything ….”

A

acknowledge; name; introduce yourself; name; role; duration; timeframe; explain; patient’s room; thank you; thank; time; else I can do for you?”

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22
Q

(customer service) when responding to a patient request, always tell what you … do and not what you …

A

CAN; Can’t do

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23
Q

(customer service) patient advocate can be reached at extension … from any hospital phone: helps to solve patient … and …, aids …, … and their …

A

2041; concerns; problems; patients; family members; visitors

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24
Q

(guiding visitors) do not let visitors …, all visitors must register at the …

A

roam; front desk

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25
Q

(guiding visitors) visitors receive a … for the unit they are visiting.

A

pass;

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26
Q

(guiding visitors) if someone asks you for directions and they already have a …, then walk them to their destination. if a visitor does not have a…, escort them to the …

A

pass; pass; front desk

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27
Q

(age specific & culturally competent care) every patient has the right to have their cultural, psychological, spiritual, personal values, beliefs and preferences

A

respected

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28
Q

(age specific & culturally competent care) JCMC has a … and non-denominational … available

A

linguistic bank; chapel

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29
Q

(age specific & culturally competent care) Culture: health and healing beliefs systems …, attitudes towards health providers …

A

vary; vary

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30
Q

(age specific & culturally competent care) be aware of … and how eye contact and hand gestures might be …

A

cultural differences; misinterpreted

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31
Q

(age specific & culturally competent care) do not … a patient without their permission, even as a gesture of …

A

touch; comfort

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32
Q

(age specific & culturally competent care) be aware of physical impairments such as …, …, and ….. Take your cue from the person and …. accordingly

A

speech; hearing; visual challenges; modify your interaction

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33
Q

(Det Norske Veritas- D.N.V) a free-standing, autonomous and independent foundation that provides quality based … and … to hospitals

A

accreditation; clinical excellence certification

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34
Q

(confidentiality) we must protect patient information from … and …

A

inappropriate and unnecessary disclosure

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35
Q

(confidentiality) patients have the right to control who will … their …, … health info

A

see; protected; identifiable

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36
Q

(confidentiality) only those people with an authorized reason for “need to know” will have … to protected info

A

access

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37
Q

(HIPAA) HIPAA:

A

Health Insurance Portability and Accountability Act

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38
Q

(HIPAA) Establishes national standards to …. and other personal ….

A

protect individuals’ medical records; health information

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39
Q

(HIPAA) the rule requires appropriate safeguards to protect the privacy of personal health info, and sets … and … on the … and … that may be made of such info without …

A

limits; conditions; uses; disclosures; patient authorization

40
Q

(HIPAA) the penalties for noncompliance are expensive and can range from .. to … per violation, with a maximum penalty of … for violations of an identical provision

A

$100; $50,000; $1.5 million per year

41
Q

(protected health information- P.H.I.) consists of any info that can … a patient and relates to their …, …, or … for …

A

identify; health condition; treatment; payment; healthcare

42
Q

(protected health information- P.H.I.) includes a variety of info in .., .., or … format

A

written; electronic; oral

43
Q

(protected health information- P.H.I.) we are expected to safeguard PHI by knowing and following …

A

HIPAA Privacy and Security policies

44
Q

(protected health information- P.H.I.) failure to safeguard our patients’ info can break the trust our patients have in the way we

A

provide care

45
Q

(Minimum necessary rule) amount and types of PHI used or disclosed is restricted to the … amount of PHI necessary to …

A

minimum; satisfy the request

46
Q

(Minimum necessary rule) …. must be taken not to disclose more than the minimum amount of PHI necessary to accomplish the ….

A

reasonable efforts; intended purpose

47
Q

(protecting confidentiality) close … and speak in …

A

curtains; soft voices

48
Q

(protecting confidentiality) avoid discussions about … in … or …

A

patients; elevators; public places

49
Q

(protecting confidentiality) do not leave messages on answering machines regarding

A

conditions or test results

50
Q

(protecting confidentiality) do not leave any PHI

A

unattended

51
Q

(protecting confidentiality) when you are finished with PHI, return it to the …

A

proper location

52
Q

(protecting confidentiality) point computer screens so visotrs and people walking by

A

cannot view it

53
Q

(protecting confidentiality) make sure to discard any paper PHI … Place it in a …, not a waste basket

A

properly; confidential shredding bin

54
Q

(protecting confidentiality) do not repeat ino to anyone at any …, even when no longer a volunteer

A

time

55
Q

(providing social and emotional support while respecting HIPAA) some patients might be …or … and appreciate a little … or … from a visitor. just be sure to keep it … when you leave

A

bored; lonely; comfort; small talk; confidential

56
Q

(corporate compliance) if you become aware of any unauthorized use, disclosure, loss, theft, breach or suspected breach of any PHI, you must immediately …. the improper use, disclosure or breach to the … or anonymously through the …

A

report; Privacy Officer; Compliance Hotline

57
Q

(corporate compliance) Privacy officer: shani newell:

A

201- 915- 2789

58
Q

(corporate compliance) compliance hotline

A

800-780-1140

59
Q

(E.M.T.A.L.A) stands for

A

Emergency Medical Treatment and Active Labor Act (1986)

60
Q

(E.M.T.A.L.A) Federal law requiring hospitals to provide care to anyone needing … regardless of … status or ability to …

A

healthcare treatment; insurance; pay

61
Q

(E.M.T.A.L.A) referred to as the “…” law. it was designed to prevent hospitals from transferring uninsured or Medicaid patients to public hospitals without, at a minimum, providing a …. to ensure they were stable for …

A

anti-dumping; medical screening examination; transfer

62
Q

(health safety facts) stay home when you are sick
get vaccinated against the … yearly
obtain annual … skin testing
report exposure to … and …. if it occurs
sneeze or cough into your sleeve

A

flu; tuberculosis; blood; body fluid

63
Q

(blood & body fluids) treat all blood and bodily fluids as though they may be …
never … blood or body fluids

A

infectious; touch

64
Q

(blood & body fluids) if you notice a blood or body fluid spill, do not attempt to …. Notify a … immediately. They will ensure that the substance is removed according to hospital policy

A

clean it up; staff member

65
Q

(isolation precautions) occasionally, a patient’s illness will require the use of isolation precautions to help prevent spread of infections. they will have a large … outside their door and a … on the doorway

A

cart; sign

66
Q

(isolation precautions) volunteers should never enter the room of a patient on …. this is for the protection of both the patient and volunteer

A

isolation precautions

67
Q

(hand hygiene) hand washing is very important and is especially true if you work in …, where poor hand hygiene can infect patients
our policy includes washing your hands on … and …. any patient room or area

A

health care; entering; exiting

68
Q

(waterless hand sanitizer) active ingredient is alcohol, which is …. can only be used when han ds are not …., must be allowed to …

A

flammable; visibly soiled; dry thoroughly

69
Q

(reporting a potential/actual emergency) if you see a potential emergency or something suspicious, call … ext …. for security

A

201-915-2000; 3333

70
Q

(reporting a potential/actual emergency) from phones in the hospital, just dial … for security central station

A

2045

71
Q

(reporting a potential/actual emergency) for an actual emergency from thehospital building, dial

A

8

72
Q

(reporting a potential/actual emergency) actual emergencies include: …, threat of …, …. spills, unusual …., …, …. emergencies

A

fire; violence; chemical; odors; trauma; medical

73
Q

(emergency codes) code red: ….
code orange: hazardous …
code silver: … or … situation

A

fire; spills; weapon; hostage

74
Q

(emergency codes) code grey: security emergency which includes …. or ….

A

patient elopement; combative person

75
Q

(emergency codes) code blue: … emergency

amber alert: …/… …

A

adult medical; infant/child abduction

76
Q

(emergency codes) for amber alert immediately secure all nearest … and … in your area, no one is allowed in or out of the facility, all volunteers need to be observant of people and notify security if you see something suspicious

A

exits; stairwells

77
Q

(emergency codes) internal triage: internal …– … or … threat, …. down, major … problems and … or … outage

A

emergency; bomb; bomb; computer network; plumbing; power; telephone

78
Q

(emergency codes) external triage: external …- mass …, severe …, massive … outages and …, …, and … accidents

A

disaster; casualties; weather; power; nuclear; biological; chemical

79
Q

(emergency codes) when code triage is announced, all volunteers should report to their immediate … for …., assignments may include: hostess in … and …, … service for relatives of emergency victims, assignment to … to assist with non-medical needs, … to various areas and other tasks as required

A

supervisors; delegation of duties; lobby; cafeteria; patient care units; messenger service

80
Q

know the location of all …, … and …

A

exits; alarms; fire extinguishers

81
Q

be aware of … located on every patient care unit and throughout the hospital

A

evacuation route maps

82
Q

report any situations you consider to be of a suspicious nature to

A

security

83
Q

(R.A.C.E–> code red fire) R.A.C.E:

A

rescue, alarm, contain, extinguish/evacuate

84
Q

(R.A.C.E–> code red fire) rescue: all persons in danger from … or …. relocate them to a safe area away from the …. Hospital adminsitration decides when other patients need to be …

A

smoke; fire; fire; evacuated

85
Q

(R.A.C.E–> code red fire) alarm: pull a manual pull station …, located near every …, …. and in the … Dial … to report the fire

A

alarm; exit; stairwell; hallways; 8

86
Q

(R.A.C.E–> code red fire) contain: close all …., … first. smoke travels faster than … and causes the most … and …

A

doors; patients; fire; problems and damage

87
Q

(R.A.C.E–> code red fire) extinguish/evacuate: extinguish if possible. fire extinguishers are located in the …. and on the …. in some departments. most of the extinguishers on nursing units are the … type and can be used on all types of fires

A

hallways; walls; A-B-C;

88
Q

(R.A.C.E–> code red fire) or evacuate: administration decides. first …, then …

A

horizontally; vertically

89
Q

(R.A.C.E–> code red fire) to operate an extinguisher: PASSS

A

Pull
Aim
Squeeze
Sweep

90
Q

(R.A.C.E–> code red fire) Pull the

A

pin

91
Q

(R.A.C.E–> code red fire) Aim

A

nozzle at base of fire

92
Q

(R.A.C.E–> code red fire) squeeze the

A

handle

93
Q

(R.A.C.E–> code red fire) sweep nozzle

A

side to side

94
Q

(hazardous materials and waste) hazardous materials are defined as … (disinfectants, detergents, etc.), … materials, hazardous … (chemotherapy drugs), and …. materials (blood, body fluids, mucous)

A

chemicals; radioactive; drugs; infectious

95
Q

(hazardous materials and waste) red bags with biohazard symbol are for … and …. do not throw any other trash in these

A

blood; body fluid waste

96
Q

(hazardous materials and waste) all containers in our hospital must be …. if you see a container that is not, let your … know

A

labeled; department manager

Misc (3 decks)

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