Volunteering info Flashcards
(what can a volunteer do?) in patient areas: … visitors, pass …, perform … and … rounds, answer …., stock …. and sit with ….; … assistance in our departments
orient; water; comfort; safety; call bells; supplies; patients; clerical
(volunteer restrictions) No … work, No … or observing …, No …, No …, …, …, helping to …, performing …, assisting staff with …, etc.
clinical; shadowing; patient care; pharmacy; lifting; bathing; feeding; bathroom; tests; clinical care
Gift policy– do not
accept gifts
report lost … or … to volunteer services immediately
ID; uniform shirt
Absence from 1 day - 2 weeks: notify
unit supervisor
absence for 2 weeks or more: notify
unit supervisor & volunteer department
(dress code) well …, no visible …, no heavy …/….
groomed; tattoos; perfume; cologne
(dress code) fingernails: … and .., no longer than …, no …. or …, nail polish: … and …
neat; trimmed; 1/4 in; artificial nails; wraps; smooth & un-chipped
(dress code) no …, …, …., or ….
jeans; shorts; scrubs; open-toed shoes
(elevator etiquette) if elevators open with a patient on it, please wait for
another elevator
(elevator etiquette) if you are in an elevator and it opens and a patient needs to be transported, please …. the elevator and …
exit; take the next one
(elevator etiquette) volunteers are to use their … and the set of …. in the back of the building
ID badge; four service elevators
(volunteer conduct) volunteers must behave …
professionally
(volunteer conduct) do not ask staff questions about
patients’ treatments
(volunteer conduct) Please stay out of conversations between a … or … and a …
nurse/doctor and a patient
(volunteer conduct) do not listen in on conversations about … around …
patients; nurses station
(volunteer conduct) do not watch …or …
tv; talk on the phone
(sexual harassment policy) hostile work environment exists when one’s behavior within a workplace creates an environment that is difficult for ….
another person to work in
(sexual harassment policy) hostile work environment:
verbal- obscene …, …, …, persistent requests for a ..
nonverbal- …, …, suggestive … or …
physical: …, …, unwelcome …
jokes, remarks, rumors; date
gestures; staring; cartoons or images
cornering; blocking; touching
(customer service) communicate with patients using AIDET: a proven method of communication that conveys … and reduces …
respect; anxiety
(customer service)
A: … the patient by their …
I: …, including your … and ..
D: …- please give the … for your visit
E: …. why you are in the …
T: ….- … the patient for their … and add “Is there anything ….”
acknowledge; name; introduce yourself; name; role; duration; timeframe; explain; patient’s room; thank you; thank; time; else I can do for you?”
(customer service) when responding to a patient request, always tell what you … do and not what you …
CAN; Can’t do
(customer service) patient advocate can be reached at extension … from any hospital phone: helps to solve patient … and …, aids …, … and their …
2041; concerns; problems; patients; family members; visitors
(guiding visitors) do not let visitors …, all visitors must register at the …
roam; front desk
(guiding visitors) visitors receive a … for the unit they are visiting.
pass;
(guiding visitors) if someone asks you for directions and they already have a …, then walk them to their destination. if a visitor does not have a…, escort them to the …
pass; pass; front desk
(age specific & culturally competent care) every patient has the right to have their cultural, psychological, spiritual, personal values, beliefs and preferences
respected
(age specific & culturally competent care) JCMC has a … and non-denominational … available
linguistic bank; chapel
(age specific & culturally competent care) Culture: health and healing beliefs systems …, attitudes towards health providers …
vary; vary
(age specific & culturally competent care) be aware of … and how eye contact and hand gestures might be …
cultural differences; misinterpreted
(age specific & culturally competent care) do not … a patient without their permission, even as a gesture of …
touch; comfort
(age specific & culturally competent care) be aware of physical impairments such as …, …, and ….. Take your cue from the person and …. accordingly
speech; hearing; visual challenges; modify your interaction
(Det Norske Veritas- D.N.V) a free-standing, autonomous and independent foundation that provides quality based … and … to hospitals
accreditation; clinical excellence certification
(confidentiality) we must protect patient information from … and …
inappropriate and unnecessary disclosure
(confidentiality) patients have the right to control who will … their …, … health info
see; protected; identifiable
(confidentiality) only those people with an authorized reason for “need to know” will have … to protected info
access
(HIPAA) HIPAA:
Health Insurance Portability and Accountability Act
(HIPAA) Establishes national standards to …. and other personal ….
protect individuals’ medical records; health information
(HIPAA) the rule requires appropriate safeguards to protect the privacy of personal health info, and sets … and … on the … and … that may be made of such info without …
limits; conditions; uses; disclosures; patient authorization
(HIPAA) the penalties for noncompliance are expensive and can range from .. to … per violation, with a maximum penalty of … for violations of an identical provision
$100; $50,000; $1.5 million per year
(protected health information- P.H.I.) consists of any info that can … a patient and relates to their …, …, or … for …
identify; health condition; treatment; payment; healthcare
(protected health information- P.H.I.) includes a variety of info in .., .., or … format
written; electronic; oral
(protected health information- P.H.I.) we are expected to safeguard PHI by knowing and following …
HIPAA Privacy and Security policies
(protected health information- P.H.I.) failure to safeguard our patients’ info can break the trust our patients have in the way we
provide care
(Minimum necessary rule) amount and types of PHI used or disclosed is restricted to the … amount of PHI necessary to …
minimum; satisfy the request
(Minimum necessary rule) …. must be taken not to disclose more than the minimum amount of PHI necessary to accomplish the ….
reasonable efforts; intended purpose
(protecting confidentiality) close … and speak in …
curtains; soft voices
(protecting confidentiality) avoid discussions about … in … or …
patients; elevators; public places
(protecting confidentiality) do not leave messages on answering machines regarding
conditions or test results
(protecting confidentiality) do not leave any PHI
unattended
(protecting confidentiality) when you are finished with PHI, return it to the …
proper location
(protecting confidentiality) point computer screens so visotrs and people walking by
cannot view it
(protecting confidentiality) make sure to discard any paper PHI … Place it in a …, not a waste basket
properly; confidential shredding bin
(protecting confidentiality) do not repeat ino to anyone at any …, even when no longer a volunteer
time
(providing social and emotional support while respecting HIPAA) some patients might be …or … and appreciate a little … or … from a visitor. just be sure to keep it … when you leave
bored; lonely; comfort; small talk; confidential
(corporate compliance) if you become aware of any unauthorized use, disclosure, loss, theft, breach or suspected breach of any PHI, you must immediately …. the improper use, disclosure or breach to the … or anonymously through the …
report; Privacy Officer; Compliance Hotline
(corporate compliance) Privacy officer: shani newell:
201- 915- 2789
(corporate compliance) compliance hotline
800-780-1140
(E.M.T.A.L.A) stands for
Emergency Medical Treatment and Active Labor Act (1986)
(E.M.T.A.L.A) Federal law requiring hospitals to provide care to anyone needing … regardless of … status or ability to …
healthcare treatment; insurance; pay
(E.M.T.A.L.A) referred to as the “…” law. it was designed to prevent hospitals from transferring uninsured or Medicaid patients to public hospitals without, at a minimum, providing a …. to ensure they were stable for …
anti-dumping; medical screening examination; transfer
(health safety facts) stay home when you are sick
get vaccinated against the … yearly
obtain annual … skin testing
report exposure to … and …. if it occurs
sneeze or cough into your sleeve
flu; tuberculosis; blood; body fluid
(blood & body fluids) treat all blood and bodily fluids as though they may be …
never … blood or body fluids
infectious; touch
(blood & body fluids) if you notice a blood or body fluid spill, do not attempt to …. Notify a … immediately. They will ensure that the substance is removed according to hospital policy
clean it up; staff member
(isolation precautions) occasionally, a patient’s illness will require the use of isolation precautions to help prevent spread of infections. they will have a large … outside their door and a … on the doorway
cart; sign
(isolation precautions) volunteers should never enter the room of a patient on …. this is for the protection of both the patient and volunteer
isolation precautions
(hand hygiene) hand washing is very important and is especially true if you work in …, where poor hand hygiene can infect patients
our policy includes washing your hands on … and …. any patient room or area
health care; entering; exiting
(waterless hand sanitizer) active ingredient is alcohol, which is …. can only be used when han ds are not …., must be allowed to …
flammable; visibly soiled; dry thoroughly
(reporting a potential/actual emergency) if you see a potential emergency or something suspicious, call … ext …. for security
201-915-2000; 3333
(reporting a potential/actual emergency) from phones in the hospital, just dial … for security central station
2045
(reporting a potential/actual emergency) for an actual emergency from thehospital building, dial
8
(reporting a potential/actual emergency) actual emergencies include: …, threat of …, …. spills, unusual …., …, …. emergencies
fire; violence; chemical; odors; trauma; medical
(emergency codes) code red: ….
code orange: hazardous …
code silver: … or … situation
fire; spills; weapon; hostage
(emergency codes) code grey: security emergency which includes …. or ….
patient elopement; combative person
(emergency codes) code blue: … emergency
amber alert: …/… …
adult medical; infant/child abduction
(emergency codes) for amber alert immediately secure all nearest … and … in your area, no one is allowed in or out of the facility, all volunteers need to be observant of people and notify security if you see something suspicious
exits; stairwells
(emergency codes) internal triage: internal …– … or … threat, …. down, major … problems and … or … outage
emergency; bomb; bomb; computer network; plumbing; power; telephone
(emergency codes) external triage: external …- mass …, severe …, massive … outages and …, …, and … accidents
disaster; casualties; weather; power; nuclear; biological; chemical
(emergency codes) when code triage is announced, all volunteers should report to their immediate … for …., assignments may include: hostess in … and …, … service for relatives of emergency victims, assignment to … to assist with non-medical needs, … to various areas and other tasks as required
supervisors; delegation of duties; lobby; cafeteria; patient care units; messenger service
know the location of all …, … and …
exits; alarms; fire extinguishers
be aware of … located on every patient care unit and throughout the hospital
evacuation route maps
report any situations you consider to be of a suspicious nature to
security
(R.A.C.E–> code red fire) R.A.C.E:
rescue, alarm, contain, extinguish/evacuate
(R.A.C.E–> code red fire) rescue: all persons in danger from … or …. relocate them to a safe area away from the …. Hospital adminsitration decides when other patients need to be …
smoke; fire; fire; evacuated
(R.A.C.E–> code red fire) alarm: pull a manual pull station …, located near every …, …. and in the … Dial … to report the fire
alarm; exit; stairwell; hallways; 8
(R.A.C.E–> code red fire) contain: close all …., … first. smoke travels faster than … and causes the most … and …
doors; patients; fire; problems and damage
(R.A.C.E–> code red fire) extinguish/evacuate: extinguish if possible. fire extinguishers are located in the …. and on the …. in some departments. most of the extinguishers on nursing units are the … type and can be used on all types of fires
hallways; walls; A-B-C;
(R.A.C.E–> code red fire) or evacuate: administration decides. first …, then …
horizontally; vertically
(R.A.C.E–> code red fire) to operate an extinguisher: PASSS
Pull
Aim
Squeeze
Sweep
(R.A.C.E–> code red fire) Pull the
pin
(R.A.C.E–> code red fire) Aim
nozzle at base of fire
(R.A.C.E–> code red fire) squeeze the
handle
(R.A.C.E–> code red fire) sweep nozzle
side to side
(hazardous materials and waste) hazardous materials are defined as … (disinfectants, detergents, etc.), … materials, hazardous … (chemotherapy drugs), and …. materials (blood, body fluids, mucous)
chemicals; radioactive; drugs; infectious
(hazardous materials and waste) red bags with biohazard symbol are for … and …. do not throw any other trash in these
blood; body fluid waste
(hazardous materials and waste) all containers in our hospital must be …. if you see a container that is not, let your … know
labeled; department manager
