Volume 1. Services General Flashcards
1
Q
001.1. The primary responsibility for identifying workplace hazards, to include equipment and environmental situation that place workers, equipment, or facilities at risk, rests with whom?
A
Commanders, Funcitional managers, supervisors and individual.
2
Q
001.2. Who may use the hazard reporting system to report a hazard?
A
Any person, military or civilian, assigned, attached to, or under contract to the Air Force, Army, Navy, Marine, and US Coast Guard may also submit them.
3
Q
001.3. Who evaluates a hazard report to determine if it’s valid?
A
Base Safety
4
Q
001.4. What happens with hazard report after it is validated?
A
Base safety will assign a rish assessment code (RAC) and a control number.
5
Q
002.1. What is designed to help training managers and trainers conduct effective, standardized training?
A
- Services Training Aids (STA)
6
Q
002.2. What is the purpose of the Services Training and Education Plan (STEP)?
A
- An additional training tool, outlining information on Services-specific tasks.
7
Q
002.3. What are the two sections of STEP folders?
A
- STEP folders are broken down into military and civilian duty sections.
8
Q
003.1. Define the CFETP.
A
- The Career Field Education and Training Plan (CFETP or electronic equivalent) is a comprehensive core
training document identifying life cycle education and training requirements, training support resources,
core and home station training, and deployment/ unit type code (UTC) task requirements for a specialty.
9
Q
003.2. What is the CFETP used for?
A
- To plan, prioritize, manage, and execute training within the career field and to identify and certify all past
and current qualifications.
10
Q
003.3. Part I of the CFETP contains what sections and what is contained in each section?
A
- (1) Section A—explains how everyone will use the plan.
(2) Section B—identifies career field progression information, duties and responsibilities, training
strategies, and career field paths.
(3) Section C—associates each level with specialty qualifications (knowledge, education, training, and
other).
(4) Section D—indicates resource constraints (some examples are funds, manpower, equipment, or
facilities).
(5) Section E—identifies transition training guide requirements for SSgt through MSgt and other SNCOs
as required by the AFCFM.
11
Q
003.4. What does the STS identify?
A
- The duties, tasks, and technical references to support training, AETC conducted training, core and home
station training tasks, deployment UTC tasks, and correspondence course requirements.
12
Q
003.5. What does a circled task in the STS indicate?
A
- The task is part of the current duty position. If not part of the current duty position, the circle may be
removed.
13
Q
003.6. What should be done when an Airman changes duty positions?
A
- The supervisor performs an initial evaluation that includes a review of all previously certified tasks.
Compare the tasks against the master task list and determine the extent of training required for the new duty
position. Identify all new tasks applicable to the new duty position and erase all circles that do not apply to
the current duty position. If the Airman was previously qualified on the task, the supervisor determines if
he/she is still qualified. If the Airman is found to be qualified, no further action is required. If the Airman is
found to be unqualified on a previously certified task, the supervisor must ensure the task is trained and
recertified.
14
Q
003.7. What is the AF IMT 623A, On-the-Job Training Record Continuation Sheet used for?
A
- Document training progression, training status, counseling, and breaks in training.
15
Q
004.1. Where do you find the framework of the work center MTP?
A
- In the line-items of the STS.
16
Q
004.2. Who may assist the Activity Manager when writing the work center MTP?
A
- As supervisors, you will likely be tasked to assist the Activity Manager in developing the plan.
17
Q
004.3. What are some local factors that may affect the training of a member?
A
- (1) Facility location: a location overseas may bring in foreign nationals, different customs, or local
vendors or contractors. A location stateside may have a high Air Reserve Component (ARC), or
civilians.
(2) Local policies: These may affect numerous aspects of operations such as accounting, lodging
assignments, fitness standards, and so forth.
(3) Squadron or division: the leadership will differ between the two. (military versus civilian).
(4) MAJCOM: differences in training and procedures based on mission and personnel.
18
Q
004.4. What is the purpose of the work center MTP?
A
- Ensure that training is adequately provided, standardized, and documented.
19
Q
004.5. What is the key when planning the work center MTP?
A
- To be as detailed as possible.
20
Q
004.6. What are the minimum contents of the master training plan?
A
- (1) The master task list (MTL) identifies all day-to-day mission (duty position) requirements, core
tasks, in-garrison and contingency tasks, and additional duties performed by work center personnel.
(2) Current CFETP or AFJQS.
(3) Locally developed AF Form 797, Job Qualification Standard (JQS) Continuation Sheet (if
applicable).
(4) Milestones for tasks and CDC completion (identify the projected timeframe the trainee will complete
all required tasks, home station training, deployment/UTC tasks, and each set of CDCs as required).
21
Q
005.1. What are three things that supervisors must do as trainers?
A
- Plan, conduct, and evaluate training.
22
Q
005.2. Who or what is the focus of the training program?
A
- The trainee.
23
Q
006.1. Who provides MAJCOM commanders the initial manpower in quantity, grade, and specialty
required to accomplish assigned missions?
A
- The Air Force.
24
Q
006.2. What office issues specific numerical ceilings to ensure the Air Force complies with
congressional ceilings?
A
- The JCS.
25
006.3. What office determines civilian grades based on job content in position descriptions?
3. The CPO.
26
006.4. What is the total number of hours in an extended workweek of a standard MAF?
4. 48.
27
006.5. How many hours are in an emergency wartime MAF?
5. 60.
28
006.6. How often is wartime MAFs reviewed?
6. Every three years.
29
006.7. How many minutes per day, per manpower requirement above the normal workday must Services
flights work before they can earn an additional requirement?
7. Approximately 30 minutes.
30
006.8. What is the maximum amount of time a temporary manpower requirement may last?
8. Two years.
31
006.9. List the three types of BOS factors.
9. Continental United States (CONUS), overseas, and Air Education and Training Command factors.
32
006.10. What are the three main sources of active Air Force augmentation?
10. The secretary of the Air Force authorizes Air Reserve Component (ARC) units to the Air National Guard
Bureau (NGB) and HQ Air Force Reserve (HQ AFRES) for activation. These units form the first and
primary source of active Air Force augmentation.
33
006.11. What are IMA authorizations?
11. Military manpower requirements identified to meet the immediate needs of contingency and wartime plans.
IMAs are selected reserve members of the Ready Reserve of the US Air Force Reserve assigned to active
Air Force units to support contingency operations for either pre- or post- mobilization requirements.
34
006.12. What is the maximum number of days annually that MPA man-days can be used, in supporting
short term needs?
12. 139 days.
35
006.13. What type of reservists make up the individual ready reserve?
13. Ready reservists who are not in the Selected Reserve.
36
006.14. What type of system is used to mobilize IRR resources?
14. The Air Force mobilizes IRR resources individually or by using the PUSH-PULL System. This system
selects IRR members to mobilize, usually in large numbers based on predicted shortages, and pushes them
to a technical training wing.
37
007.1. What are the three types of manpower on which the Air Force generally relies?
1. Military personnel, in-service civilian employees, and contract services.
38
007.2. What types of personnel are used for indirect combat support?
2. Non-military personnel, in-service civilians and contract services.
39
007.3. What is the MES code that designates essential military positions that perform combat or are in
direct support of combat?
3. Code A.
40
007.4. What must be included in OPlans?
4. An accurate picture of installation requirements for manpower for deployment (outbound) and
augmentation (inbound) phases.
41
007.5. What process do base-level planners use to determine and document wartime in-place
requirements and resources?
5. Base-level planning process (BLPP).
42
007.6. What sources of manpower must be considered during OPlan construction?
6. Active duty AF members, ARC, host nation support (HNS), interservice support agreements (ISSA), and
civilians. READY augmentees and contract resources are also considered.
43
007.7. What office is responsible for managing and helping base units develop their UTCs and formulate
any proposed changes?
7. Base level manpower office.
44
007.8. Which flight is responsible for maintaining accurate mobilization data on EE employees?
8. Civilian personnel flights (CPF).
45
007.9. Who approves, integrates, and documents contingency plans for the civilian work force?
9. Force Support Squadron commanders.
46
007.10. What is the role of an activity manager in terms of civilian mobilization?
10. To explain wartime and EE exercise roles to civilian employees, ensure civilians are training to meet
contingency needs, and maintain update emergency notification information.
47
007.11. What are emergency essential positions?
11. Civilian positions designated when required for direct support of combat operations.
48
007.12. What are civilian career programs designed to do?
12. To develop employees with strong professional, technical, managerial, and administrative skills to satisfy
both current and future Air Force mission needs.
49
007. 13. What council is responsible for formulating career programs direction?
13. The career program policy council.
50
007. 14. Describe the role of the supervisors of employees registered in a career program.
14. Supervisors evaluate and rate their performance, counsel on a regular basis, and ensure that each registered
employee has a Career Enhancement Plan. One of the more important functions of supervisors entails
identifying and selecting truly exceptional performers for advancement.
51
007. 15. What distinguishes NAF employees from other Air Force civilian employees?
15. NAF employees are federal employees of the DOD. Because they are paid with NAF dollars, they are
distinguished from other AF civilian employees who are paid from funds appropriated by congress.
52
007. 16. Why must the Air Force operate a career program for NAF employees?
16. To ensure sufficient qualified employees are available to meet worldwide management needs.
53
007. 17. Who establishes and publishes NAF personnel program implementing procedures?
17. HQ Air Force Services Agency (HQ AFSVA).
54
007. 18. What office maintains central custody of all employee official personnel folders?
18. Human resource office (HRO).
55
007. 19. How many days after a NAF employee is transferred to another installation must a supervisor
wait before destroying the employee record?
19. 60 days.
56
007. 20. When an employee moves, within how many workdays must a losing supervisor send the
employee’s work folder to the new supervisor (activity within the same installation)?
20. 10 workdays.
57
008. 1. Who approves NAFI MOAs?
1. Installation commander.
58
008. 2. Strategic sourcing MOAs allow continued in-house operation of activities despite the loss of
what?
2. APF manpower.
59
008. 3. When can you use non-strategic sourcing MOAs to provide goods or services to installations?
3. When the goods or services are among those NAFIs that are authorized.
60
008. 4. At what level are non-strategic sourcing MOAs approved?
4. Wing.
61
008. 5. What is the primary purpose of Temporary MOAs?
5. Sustainment.
62
008. 6. How many hours per week are regular NAF employees guaranteed?
6. Minimum 20 hours
63
008. 7. What is the key to classifying a position?
7. A detailed position description.
64
009. 1. What is our most valuable resource?
1. Our work force.
65
009. 2. What are the two types of appropriated employees?
2. Military and civilian.
66
009. 3. What position information is contained in the UMD?
3. Data elements identifying the unique attributes of a position, including position number, work center and
grade, number of authorizations, Air Force specialty code (AFSC), and functional account code (FAC).
67
009. 4. What primary document reflects positions authorized for accomplishment of the mission?
4. The UMD.
68
1. (001) Who will review the AF Form 457 for completeness and accuracy once it is completed?
b. Supervisor.
69
2. (001) Who should be informed first when a hazard is discovered?
b. Supervisor of the area involved.
70
3. (001) Who reviews a Hazard Report (HR) to determine whether it is a valid hazard and whether
any immediate interim control measures are necessary?
d. Base safety office.
71
4. (001) Within how many days should a hazard be investigated if there is immediate danger?
a. One.
72
5. (001) How many days does the person responsible for making sure corrective actions are
completed have to return a Hazard Report (HR) to base safety?
d. Ten.
73
6. (002) Into what sections are Services Training and Education Plan (STEP) folders broken down?
c. Military and civilian duty.
74
7. (002) What tool was developed to present information in checklist format that tests individuals to a
Go/No-Go level?
a. Services Training Aid (STA).
75
8. (003) What part of the Career Field Education and Training Plan (CFETP) is not required to be in
each individual training record?
a. I.
76
9. (003) How do you identify all duty position requirements in the master task listing (MTL)?
b. Highlight the sub-paragraph numbers next to the task statement.
77
10. (003) What does the new supervisor do each time an Airman changes duty positions?
d. Performs an initial evaluation that includes a review of all previously certified tasks.
78
11. (003) Within how many days must supervisors transcribe training records when a revised Career
Field Education and Training Plan (CFETP) is published?
d. 120.
79
12. (003) Who determines that an Airman is not qualified in a particular task?
d. Supervisor.
80
13. (004) Who is responsible for writing the workcenter Master Training Plan (WTP)?
b. Activity manager.
81
14. (005) Who identifies training needs within their work center?
c. Supervisor.
82
15. (005) Who is required to maintain task qualifications when conducting training?
b. Trainer.
83
16. (005) Who is the focal point of the Air Force training program?
a. Trainee.
84
17. (006) Who controls manpower by authorizing end strengths and appropriating civilian work years
and military grade distributions?
a. Congress.
85
18. (006) Who establishes policies and procedures to define creditable manpower requirements?
c. Head Quarters United States Air Force (HQ USAF).
86
19. (006) Who develops manpower standards to provide an affordable level of service?
c. Head Quarters United States Air Force (HQ USAF) functional managers.
87
20. (006) Wartime man-hour availability factors are reviewed
c. every three years.
88
21. (006) Who authorizes the activation of Air Reserve Component (ARC) units?
a. Secretary of the Air Force.
89
22. (006) How many days annually can the Air Force use non-extended active duty (EAD) officers
and Airmen military personnel appropriation (MPA) man-days to meet short term needs?
b. 139.
90
23. (007) How many types of manpower does the Air Force rely on to do its mission?
c. Three.
91
24. (007) What do base-level planners use to determine wartime in-place requirements and resources?
b. Base-level planning process (BLPP)
92
25. (007) What are emergency essential (EE) positions?
a. Civilian positions required for direct support of combat operations.
93
26. (007) What office develops, coordinates, and executes nonappropriated fund (NAF) civilian
personnel policy and approves essential procedural guidance for Air Force NAF program
management?
c. Head Quarters United States Air Force Installations and Logistics (HQ USAF/ILV).
94
27. (008) Who approves a nonappropriated fund (NAF) Instrumentalities Memorandum of Agreement
(NAFI MOA)?
b. Installation commander.
95
28. (008) What allows continued in-house operation of activities despite the loss of appropriated fund
(APF) manpower?
c. Strategic source memorandums of agreement (MOA).
96
29. (008) At what level are non-strategic memorandums of agreement (MOA) approved?
d. Wing.
97
30. (008) A regular non-appropriated funds (NAF) employee is guaranteed how many hours a week?
c. 20 to 40.
98
31. (009) What document is a detailed manpower listing that reflects the distribution of manpower
allocations into a finite structure of authorizations by work center?
b. Unit manpower document (UMD).
99
32. (009) What is the primary document that reflects positions authorized to accomplish the mission?
a. Unit Manpower Document (UMD).
100
010. 1. Who allocates appropriated money?
1. Congress.
101
010. 2. What are operations and maintenance funds used for?
2. Day-to-day operations of the organization.
102
010. 3. At what level are procurement funds controlled?
3. MAJCOM.
103
010. 4. By when must fallout funds be spent?
4. By the end of the current fiscal year.
104
010. 5. What are the sources of nonappropriated funds?
5. AAFES; local fees and charges, membership dues, and proceeds from the sale of merchandise and services
from Services activities; contributions and donations; and income from other sources, including
concessionaire-operated activities.
105
010. 6. What type of activities are Category A funds used for?
6. Mission sustaining.
106
010. 7. What type of activities are Category B funds used for?
7. Basic community support.
107
010. 8. What type of activities are Category C funds used for?
8. Revenue generating.
108
011. 1. What is the first step in the budgeting process?
1. Identify and understand the unit’s mission.
109
011. 2. What is the second step in the budgeting process?
2. Establish the activity’s goal.
110
011. 3. What is the third step in the budgeting process?
3. Determine the requirements for achieving the goals.
111
011. 4. What are the three levels of budgeting responsibilities?
4. Operational, administrative, and policy.
112
011. 5. Which budget does Services use to obtain authorized APFs to support the Services squadron
requirements?
5. APF.
113
011. 6. By what other name is the NAF income and expense budget known?
6. Operating.
114
012. 1. To be responsive to mission needs and requirements, the contracting system must award contracts
that are in the best interest of whom?
1. The government.
115
012. 2. Whose side does the Air Force take when dealing with contract related labor disputes that may
occur on Air Force installation?
2. Air Force remains neutral.
116
012. 3. Who determines fair or reasonable pricing for an entertainment contract?
3. Contracting officer.
117
012. 4. What kind of contract is awarded to individuals for their unique skills, experience, or knowledge
in performing a service for a NAFI?
4. Individual service.
118
012. 5. What kind of contracts must not be used for construction services, services by an employee of the
activity where performance of the service would create a conflict of interest, and services that the
individual is obligated to provide the NAFI as a result of his or her military or civilian employee
positions?
5. Individual service.
119
013.1. After how many days should MAJCOMs and individual bases be prepared to expand their
operations to keep essential activities operational in a contingency or wartime?
1. After the first 30 days.
120
013.2. What options must be used in order to gain required manpower levels to ensure food service
operations continue?
2. Contract expansion, civilian over hires, Air Reserve Component augmentation, and active duty Services
TDY support from other bases.
121
013.3. Who do we consider when determining augmentation options to ensure essential lodging
operations continue to operate?
3. Civilian over hires, ARC augmentation, and active duty Services TDY support from other bases.
122
013.4. Who has the responsibility for determining strategic mission support requirements for the Air
Reserve Component installations?
4. Gaining MAJCOM.
123
013.5. Who determines total wartime manpower resources needed to support wartime requirements?
5. Each MAJCOM and FOA.
124
014. 1. At base level, who is the single custodian for all NAF assets, unless another individual is
appointed as directed by AFI 34–201?
1. RMFC.
125
014. 2. Who provides accounting support to the Services Activities?
2. NAF AO.
126
014. 3. What Form will the Equipment Custodian use to track all transactions?
3. AF Form 126, Custodian Log.
127
014. 4. Who is responsible for providing instructions for transporting, storing, and using all property?
4. RMFC.
128
014. 5. What do internal controls define?
5. Internal controls clearly define who has the authority to account for assets and define the cause and liability
of a loss.
129
014. 6. What determines the degree of control required to protect an asset?
6. The degree of control required for resale merchandise depends upon the size of the inventory, value of the
individual items, accessibility of merchandise to patrons, limitations of visual surveillance, sensitivity of
resale items, and the physical characteristics of your facility.
130
014. 7. What is a plan of organization and all of the methods and measures used to safeguard resources;
assure accuracy and reliability of information; assure adherence to applicable laws, regulations,
and policies; and promote operational economy and efficiency?
7. Internal Management Control (IMC) program.
131
014. 8. Who ensures actions are taken to correct a deficiency or weakness in the IMC for your activity?
8. RMFC.
132
014. 9. Define: Simple Negligence:
9. Failure to act as a reasonably prudent person would have acted under the same or similar circumstances.
133
014. 10. Define: Gross Negligence
10. Failure to exercise even a slight degree of care, or an extreme departure from the course of action expected
of a reasonable person with all circumstances considered.
134
014. 11. Define: Willful Misconduct
11. Intentionally or knowingly violating the rules or regulations, including fraud and dishonesty.
135
014. 12. Who has the responsibility of preventing losses from happening?
12. All Air Force military and civilian personnel.
136
014. 13. Who conducts an informal review for losses up to and including $50?
13. Activity manager.
137
014. 14. The activity manager conducts a review and provides a brief written explanation to whom for
losses over $50 and up to and including $250?
14. RMFC.
138
014. 15. Who appoints an individual to conduct an inquiry for losses over $250, up to and including
$1,000, and for losses of $250 or less that appear to involve negligence or willful misconduct?
15. Squadron Commander or Director.
139
014. 16. Who appoints an investigating officer to conduct an investigation for losses that exceed $1,000?
16. Installation Commander.
140
015. 1. What are the two fund types used by sustainment operations?
1. Imprest and change.
141
015. 2. Which fund type would be used for vending and amusements?
2. Imprest.
142
015. 3. Who establishes and maintains fund accountability at all times?
3. RMFC.
143
015. 4. Who signs a receipt to establish accountability for cash and property transferred to his or her
custody?
4. The individual handling the cash.
144
015. 5. Who approves funds storage limits in accordance with AFI 31–101?
5. Installation Commander.
145
015. 6. Who manages the IDS and Duress Alarms?
6. SF.
146
015. 7. What two purposes does the design of the cashier’s area serve?
7. Identification and Security.
147
015. 8. In what instances will more than one person work out of a single cash drawer?
8. This is permitted in small activities (total annual revenue under $12,000, with relatively few personnel), or
on an exceptional case-by-case basis in larger activities when necessary in the interest of customer service.
148
015. 9. When may cashiers use marked money?
9. During normal business.
149
015. 10. Who makes a surprise cash count at least once a quarter for receipts on hand, change funds, and
imprest funds.
10. Activity manager or designated representative.
150
015. 11. What is the primary consideration during a robbery?
11. The safeguarding of human life.
151
015. 12. When it is safe, who should be telephoned and notified that a robbery has been committed?
12. SF.
152
015. 13. Why should the scene of a robbery be secured?
13. To protect evidence.
153
016. 1. When should a replacement item be programmed into the long-range capital improvement plan?
1. When a new piece of equipment is purchased.
154
016. 2. When does condemnation of an existing item occur?
2. When an item cannot be repaired, or when the estimated cost of repair exceeds the maximum repair
allowance for the item.
155
016. 3. What does the cost of repair to an item include?
3. Labor, materials, and other expenses.
156
016. 4. For what need may equipment replacement be based?
4. Modernization and upgrade equipment to meet a significant change in operation or mission requirements.
157
016. 5. Justification to replace an item must include how replacing the item will promote efficiency in
what areas?
5. Time, money, manpower, and productivity.
158
017.
1. A.
159
2. What funding source category should be used for a golf course?
2. C.
160
3. Which project validation assessment (PVA) is required for new construction or maintenance and
repair projects, which cost less than $200,000?
3. Informal validation memorandum.
161
4. Which type of funds should be used first within the Air Force Base Capital Improvement Fund?
4. APF.
162
33. (010) What type funds are used to support day to day operations?
a. Operation and maintenance (O&M).
163
34. (010) What funds are used primarily to procure equipment with an initial cost of $50,000 or more?
b. Procurement.
164
35. (010) What funds are from supplemental appropriations passed by Congress?
c. Fallout.
165
36. (010) What funds are self-generated from sources other than congressional appropriation?
d. Non-appropriated.
166
37. (011) What is the first step in the budget process?
b. Identify your unit’s mission.
167
38. (011) What is the second step in the budget process?
d. Establish and write down the activity’s goals.
168
39. (011) Which of the following is not one of the three budgeting responsibility categories?
c. Personnel.
169
40. (011) Which budget responsibility does the resource management flight chief (RMFC) execute?
b. Administrative.
170
41. (011) Within the Force Support Squadron (FSS), who is solely responsible for establishing budgetary policy?
d. FSS Commander.
171
42. (011) What budget is prepared to forecast all income and expenses for each cost center in every
Services activity with income and expenses?
c. Operating.
172
43. (012) In order to be responsive to mission needs and requirements, the contracting system must
award contracts that are in the best interest of the
c. government.
173
44. (012) Who must remain neutral in dealing with contract-related labor disputes that may occur on
Air Force installations?
a. Air Force.
174
45. (012) Who determines fair and reasonable pricing when commercial entertainment is purchased
non-competitively?
a. Contracting officer.
175
46. (012) What type contract is awarded to specified individuals for their unique skills, experience, or
knowledge in performing a service for the nonappropriated fund instrumentality (NAFI)?
c. Individual service.
| military or civilian employee position.
176
47. (012) In what situation do you not use individual service contracts?
d. For services that the individual is obligated to provide the NAFI as a result of his or her
military or civilian employee position.
177
48. (012) The type of contract that is designed as a motivational tool for contractors is called
b. incentive.
178
49. (013) After how many days should major commands (MAJCOM) and individual bases be
prepared to expand their operations when developing a contract contingency clause?
b. 30.
179
50. (013) What day after mobilization are morale programs brought online?
c. 30.
180
51. (013) Who uses Air Force Manpower Standards (AFMS) to develop their Services sustaining
force requirements?
c. Major commands (MAJCOM).
181
52. (013) Who is responsible for determining strategic mission support requirements for Air Reserve
component installations?
d. Gaining MAJCOMs.
182
53. (014) What office provides accounting support to all Sustainment activities?
c. Nonappropriated fund accounting office (NAF AO).
183
54. (014) Within the Force Support Squadron (FSS), who appoints, in writing, an equipment
custodian?
c. Squadron commander.
184
55. (014) What Air Force Form is used as a control register to track item transactions?
a. 126.
185
56. (014) How many steps are involved in the controlling process?
d. Four.
186
57. (014) At what level within the Air Force must internal controls be established to ensure the proper
use of all resources?
d. All levels.
187
58. (014) What type of loss is it when someone fails to exercise even a slight degree of care or acts in
a manner that is an extreme departure from the course of action expected of a reasonable person
with all circumstances considered to prevent a loss?
b. Gross negligence.
188
59. (014) Who appoints an investigating officer for losses that exceed $1,000?
b. Installation commander.
189
60. (015) Who makes sure individuals sign receipts to establish accountability for cash and property
transferred to their custody?
d. Resource management flight chief.
190
61. (015) Who approves fund storage limits?
b. Installation commander.
191
62. (015) Who is responsible for making daily deposits to the central cashier or the financial
institution and for keeping cash on hand to a minimum?
a. Activity manager.
192
63. (016) What budget should be completed before developing a five-year financial plan?
After your annual budget is complete, you can move on to your five-year plan.
193
64. (017) Which of the following are category A activities when considering fund sources?
c. Libraries, child development centers, and community activity centers.
194
65. (017) Which of the following are category C activities when considering fund sources?
b. Golf courses, marinas, and family camps.
195
018. 1. What is the purpose of the FSS Awards and Recognition Program?
1. The purpose of the FSS Awards and Recognition Program is to recognize the best performers and best
programs within the FSS.
196
018. 2. Awards are given on what time frame?
2. Awards are given on a fiscal year cycle.
197
018. 3. During what time frame are award winners names released?
3. Award winner’s names are released between February-March.
198
018. 4. What form is used for award package submission?
4. Award packages are submitted on AF Form 1206, Nomination for Award.
199
018. 5. Who forms the first line of defense when protecting the credibility of the award and nomination
process?
5. Supervisors, commanders and directors form the first line of defense when protecting the credibility of the
award and nomination process.
200
018. 6. Which awards are the most prestigious in the A1 community?
6. The A1 Legacy Awards are the most prestigious in the A1 community?
201
018. 7. Which Legacy award recognizes outstanding achievement and significant contributions in
education and training management at the staff and operational level?
7. The Dr. Edwin C. Peterson Education and Training Manager (ETM) Award recognizes outstanding
achievement and significant contributions in education and training management at the Staff and
Operational level.
202
018. 8. Which A1 award is reserved for personnel or situations not covered by other awards?
8. The A1 Special Recognition award is for personnel or situations not covered by other awards.
203
018. 9. What awards recognize the best FSS operation at large and small installations?
9. The General Curtis E. Lemay (large installation) and the Major General Eugene L. Eubanks (small
installation) .
204
018. 10. Which award recognized excellence in AF Food Service?
10. The John L. Hennessy Trophy recognized excellence in AF Food Service.
205
018. 11. What award program recognizes excellence in AF Lodging services?
11. The AF Innkeeper Award recognizes excellence in AF Lodging operation.
206
018. 12. Individual award packages will have a maximum of how many lines to include headings?
12. The awards package will have a maximum of 28 lines to include headings.
207
018. 13. Civilian awards are tied to what?
13. Civilian awards are ties to responsibility level.
208
018. 14. Program award packages will have a maximum of how many lines to include headings?
14. Program award packages will have a maximum of 33 lines to include headings.
209
019. 1. What are the goals of the Marketing Program?
1. The goals of the marketing program are recognize the expectations of customers and potential customer,
tailor the marketing plan to meet those needs, and communicate the right message to the right market.
210
019. 2. Marketing Planning will focus on what three things?
2. Marketing planning will focus on:
(1) Encourage systematic thinking,
(2) Enhance the coordination of activity, flight and squadron efforts.
(3) Establish control over performance standards and increase participation among managers and marketing
staff.
211
019. 3. Marketing will use what to determine market share and demographic breakdown?
3. Corporate Prism will be used to determine market data.
212
019. 4. Within the Marketing Flight, who will train flight chiefs and activity managers?
4. Marketing Director will train activity managers in the proper user of Prism Data.
213
019. 5. Who is solely responsible for providing advertising material to the FSS?
5. Marketing Director is solely responsible for providing advertising material to the FSS.
214
018. 12. Individual award packages will have a maximum of how many lines to include headings?
12. The awards package will have a maximum of 28 lines to include headings.
215
018. 13. Civilian awards are tied to what?
13. Civilian awards are ties to responsibility level.
216
018. 14. Program award packages will have a maximum of how many lines to include headings?
14. Program award packages will have a maximum of 33 lines to include headings.
217
019. 1. What are the goals of the Marketing Program?
1. The goals of the marketing program are recognize the expectations of customers and potential customer,
tailor the marketing plan to meet those needs, and communicate the right message to the right market.
218
019. 2. Marketing Planning will focus on what three things?
2. Marketing planning will focus on:
(1) Encourage systematic thinking,
(2) Enhance the coordination of activity, flight and squadron efforts.
(3) Establish control over performance standards and increase participation among managers and marketing
staff.
219
019. 3. Marketing will use what to determine market share and demographic breakdown?
3. Corporate Prism will be used to determine market data.
220
019. 4. Within the Marketing Flight, who will train flight chiefs and activity managers?
4. Marketing Director will train activity managers in the proper user of Prism Data.
221
019. 5. Who is solely responsible for providing advertising material to the FSS?
5. Marketing Director is solely responsible for providing advertising material to the FSS.
222
66. (018) When are award winner messages released?
c. February – March.
223
67. (018) How many months must a nominee must be in a position to be eligible for an award?
c. Six.
224
68. (018) For individuals at joint bases or tenant units, award packages should be submitted to the
b. parent major command.
225
69. (018) Who decides the methodology and the process of scoring used during award boards?
a. Board chairperson.
226
70. (018) Which award is for personnel or situations not covered by other awards?
d. A1 Special Recognition.
227
71. (018) To qualify for a large installation award, the base population must be over
c. 6,000.
228
72. (018) Which award recognizes excellence in lodging service for transient personnel?
d. AF Innkeeper Award.
229
73. (018) Individual awards will have a maximum of how many lines, including the headings?
b. 28.
230
74. (018) Nominations for program awards will have a maximum of how many lines, including the
headings?
b. 33.
231
75. (019) Which is not a goal of the Services marketing program?
d. Aggressively compete with civilian markets.
232
76. (019) Up to how many years should a marketing long range plan extend?
d. Five.
233
77. (019) Within marketing who will train flight chiefs and activity managers on the use and
application of Corporate Prism or other marketing data?
a. Director.
