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CDC 3M071B > Volume 1. Lodging Management > Flashcards

Volume 1. Lodging Management Flashcards

1
Q

001.1. Define Priority 1 and 2 lodging guests.

A
  1. Priority 1: military and civilian personnel are normally on official or authorized travel to that location or base, for humanitarian or natural disaster reasons, or as determined by the installation commander.
    Priority 2: personnel are primarily traveling in-route to other locations or bases, on leave, guests of military members, or groups or guests approved by the installation commander.
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2
Q

001.2. When may a reservation for aircrew members be taken?

A
  1. Anytime before arrival.
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3
Q

001.3. What agency will provide a level of oversight and expertise above the wing commander?

A
  1. Headquarters Air Force Services Agency, Lodging Department.
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4
Q

001.4. Within the aircrew, who will provide aircrew orders to the lodging front desk at check in?

A
  1. Aircraft commander.
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5
Q

001.5. What are the responsibilities of the Prime Knight program manager in dealing with arriving aircrews.

A
  1. Makes sure a responsible individual meets each transient aircraft requesting Prime Knight service and provides appropriate transportation, keys, (or documentation) for lodging/rooms, and an information packet to the aircraft commander. Also develop base aircrew handling program support plans and policies to provide transient aircrew with transportation, lodging, and access to meals.
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6
Q

002.1. Define: TLE.

A
  1. A temporary lodging expense (TLE) is an amount of money authorized to partially offset the added living expenses incurred within the continental United States (CONUS) by members and their dependents when it is necessary for the member and/or dependents to occupy temporary lodgings incident to PCS under certain prescribed conditions.
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7
Q

002.2. Define: TLA.

A
  1. A temporary lodging allowance (TLA) is an amount of money authorized to partially reimburse a member for the added living expense incurred when it is necessary to occupy temporary lodging outside the CONUS incident to PCS under certain prescribed conditions.
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8
Q

002.3. Define: BAH.

A
  1. A basic allowance for housing (BAH) is an amount of money set by law to which a member is entitled when government housing is not provided.
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9
Q

002.4. Determine the difference between TLE and TLA.

A
  1. TLE is a CONUS entitlement, and TLA is an outside CONUS entitlement.
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10
Q

003.1. List the minimum square feet standards for each grade.

A 
1. E-7—E–9: 250
E-5—E–6: 135
E–1 (other than basic trainees) & E-2—E–4: 90
Basic Trainees: 72
Contingency: 50
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11
Q

003.2. What item is prominently displayed in each guest room?

A
  1. Guest Information Book
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12
Q

004.1. List the daily housekeeping services.

A
  1. (a) Making beds.
    (b) Cleaning and sanitizing bathrooms.
    (c) Ensuring cloths used to clean and sanitize the bathroom are not the same as those used to clean and dust the rest of the room.
    (d) Changing towels, washcloths, bathmats, and drinking glasses.
    (e) Emptying trash containers.
    (f) Replenishing supplies.
    (g) Dusting and vacuuming as necessary.
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13
Q

004.2. After how many consecutive days of the “Do Not Disturb” sign hanging on the door, may management enter and inspect the room?

A
  1. Three days.
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14
Q

005.1. The general manager must inspect what percentage of rooms on a weekly basis?

A
  1. one to two percent.
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15
Q

005.2. What percentage of the rooms each quarter will be inspected by lodging staff?

A
  1. 25 percent.
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16
Q
  1. (001) Aircrew officers (O–1 and above) are billeted in what type of room?
A

a. Private room/private bath.

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17
Q
  1. (001) What number is the maximum number of stops a vehicle can make when picking up/dropping off Aircrew members.
A

b. Two.

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18
Q
  1. (002) What entitlement is used to partially offset added living expenses within the continental United States (CONUS)?
A

a. Temporary lodging expense (TLE).

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19
Q
  1. (002) What entitlement, set by law, a member is entitled when government housing is not provided.
A

c. Basic allowance for housing (BAH).

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20
Q
  1. (003) What is the minimum square feet of lodging room space for Senior NCOs?
A

d. 250.

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21
Q
  1. (003) The minimum square feet of lodging room space for technical sergeants is
A

c. 135.

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22
Q
  1. (003) What is the minimum square feet of lodging room space for a Senior Airman.
A

b. 90.

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23
Q
  1. (004) After how many consecutive days of the ―Do Not Disturb‖ sign displayed on a lodging room door may management enter to ensure safety and security?
A

b. Three.

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24
Q
  1. (005) How often will the installation commander or designee sample each type of quarters?
A

c. Semi-annually.

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25
Q

006.1. List the most commonly used function of the PMS.

A
  1. Guest Information, Custom Reports, Query Wizard, Flash Status, Credit Card Authorization, Blocking Worksheet, History Module, Stay Wizard, Auto Transfer.
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26
Q

006.2. Define and note the use of the Query Wizard.

A
  1. The Query Wizard allows users to search for accounts using virtually every criterion. All of this is done without accessing complicated menu screens. The Query Wizard gives users the ability to query reports and search screens to segment out data in any form. The Query Wizard uses drag-and-drop capabilities to make it powerful and user friendly. Detailed guest records and a variety of customized reports allow you to increase your productivity, precisely target your marketing efforts, improve your occupancy rates, increase your yield, and enhance your strategic planning.
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27
Q

006.3. Define and note the use of the Blocking Worksheet.

A
  1. The Blocking Worksheet gives you a graphical look at the status of each room. Users can view in-house, blocked, reserved, and out-of-order rooms. You can also access the guest account to change any information or add postings and messages.
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28
Q

007.1. Identify the components of the Front desk backup report and how often is it printed?

A
  1. Arrivals, Departures, Blocked Rooms, Vacant Rooms, Space Availability, Guest Account Balance; the report is printed every two hours.
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29
Q

007.2. Explain the use of the Arrivals report.

A
  1. It serves as a forecast of personnel to arrive and provides a real-time view of reservations as they occur. This is vital information for the lodging manager in decision making. Printing this report hourly, gives the front desk the ability to manage the workload and provide the very best customer service possible.
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30
Q

007.3. Explain the use of the Departure report.

A
  1. This report is also kept at the front desk. Together with the arrivals report it will show the availability of rooms, taking into account: reservations, arrivals, room extensions and departures. This report is vital to the housekeeping staff to ensure all vacated rooms are cleaned and available for check-in.
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31
Q

007.4. What are the components of the Transient occupancy report and who maintains this report?

A
  1. Maintained by lodging manager
    (1) The quantity and adequacy of transient UPH assets.
    (2) Use by officer and enlisted personnel.
    (3) Personnel assigned to lease transient UPH.
    (4) Visiting quarters (VQ)/Visiting Airmen quarters (VAQ)/Visiting officer quarters (VOQ) transient personnel in a space available (Space-A) status.
    (5) Transient personnel assigned to CL or off-base on per diem with a non-availability (NA) number.
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32
Q

008.1. List and explain the lodging check in standards.

A
  1. (1) Check-in (with reservation) within 3 minutes.
    (2) Check-in (without reservation) within 5 minutes.
    (3) Normal Check-in time is 1400. However, guests may check-in any time a room is available.
    (4) At check-in, confirmed the guest room type, rate, and departure date.
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33
Q

008.2. Summarize group reservations.

A
  1. The lodging manager will establish the procedures for pre-blocking and assigning rooms for groups. Group check in may take place at an alternate location. You may meet the bus of guest in the parking lot of their building and hand out keys or meet them on the flight line. These types of reservations involve the entire staff and management will be depending on everyone to make them successful.
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34
Q

008.3. How do you handle a customer complaint?

A
  1. (1) Staying calm.
    (2) Stopping what you‘re doing.
    (3) Looking at the guest and giving them your full attention.
    (4) Not arguing and not taking the guest‘s anger personally.
    (5) Listening and asking questions.
    (6) Repeating what the guest says to make sure you understand the problem or complaint.
    (7) Trying to solve the problem.
    (8) Getting help if the problem is beyond your authority; inform your supervisor.
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35
Q

009.1. Describe the preferred method of securing guest valuables.

A
  1. The preferred way for storing guests‘ valuables is with individually lockable boxes, similar to a bank safe deposit box.
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36
Q

009.2. Explain the roles of the Front Desk, General Manager and Housekeeping Staff in the lost and found process.

A
  1. (1) As a front desk clerk, you are responsible for handling, storing, and disposing of this property while it is in your safekeeping.
    (2) Your general manager must establish efficient procedures and operating instructions for the effective handling and return of lost-and-found items to the rightful owners. Always store the items in a secure area.
    (3) The housekeeping staff must maintain a log annotating all found property by building, date found, room, by whom, and disposition of the property. When the housekeeping department is not open, this log is transferred to the front desk.
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37
Q

010.1. What is the customer agreeing to when they sign the guest registration form at check-in?

A
  1. That any unpaid charges will be charged to their credit card.
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38
Q

010.2. Describe the three things that must occur at shift change.

A
  1. The following must be completed:
    (1) Count your change fund and make sure all money/transactions are accounted for.
    (2) Have the clerk that comes on after you verify your change fund.
    (3) Inform the clerk that comes on after you of any events or problems during your shift.
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39
Q

010.3. Who authorizes general managers to approve refunds of $500 or less?

A
  1. RMFC.
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40
Q

011.1. List the steps in opening a bank in PMS.

A
  1. List the following:
    (1) Using the ‗Cashier‘ pull down menu and select ‗Open bank.‘
    (2) Type in your password and Click ‗OK.‘ This will bring up the ‗Open Bank‘ Screen.
    (3) Press ‗F2.‘ This will bring up the ‗Cashier Banks‘ window.
    (4) Choose your bank, by highlighting it and Click ‗OK.‘
    (5) Click ‗OK‘ again. Your bank is now open and contains the change fund amount.
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41
Q

011.2. When a customer uses items that are stocked in the room, when will the charge be posted and what is the first step that must be taken after opening the Guest Worksheet window?

A
  1. Each day; Click “Sundry” icon.
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42
Q

011.3. When terminating quarters, when can you print a receipt for the customer?

A
  1. When Guest folio shows zero balance.
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43
Q
  1. (006) Which Epitome Property Management Systems (PMS) feature gives up-to-date status on occupancy figures, housekeeping, and incoming reservations at any given moment?
A

b. Flash Status.

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44
Q
  1. (006) What Property Management System feature is best for looking at the ―out-of-order‖ rooms?
A

c. Blocking Worksheet.

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45
Q
  1. (006) Which Epitome Property Management Systems (PMS) feature is used for retaining accurate reservation and cancellation figures?
A

a. History.

46
Q
  1. (007) How often will management print the Front Desk Backup report.
A

b. Every two hours.

47
Q
  1. (007) The Arrivals report that is kept at the front desk is printed every
A

b. two hours.

48
Q
  1. (008) Within how many minutes must check-in be completed for guests with reservations?
A

b. Three.

49
Q
  1. (008) Within how many minutes must check-in be completed for guests without reservations?
A

d. Five.

50
Q
  1. (008) Who will establish procedures for group check-in?
A

b. Lodging manager.

51
Q
  1. (009) Which storage method is not used to store guest valuables?
A

c. Behind the desk on a shelf.

52
Q
  1. (009) When housekeeping is closed, who will accept responsibility for lost and found items?
A

a. Front desk staff.

53
Q
  1. (010) What document will all guests sign at check-in advising them lodging is authorized to apply unpaid charges to their credit card?
A

a. Registration form.

54
Q
  1. (010) Who will establish specific procedures for shift change?
A

b. Lodging manager.

55
Q
  1. (010) What is the cash refund limit authorized by the resource management flight chief?
A

b. $500.

56
Q
  1. (011) When performing lodging cashier function, what personnel identification information is used to finalize or enter cashier functions?
A

a. Password

57
Q
  1. (011) When terminating quarters, what icon will you click to list all charges and credits to a guest account?
A

a. Folio.

58
Q

012.1. List the three requirements for determining reorder levels.

A
  1. First, you must consider your authorized inventory stock levels. Of course, running out of a product will affect your customers negatively. In the same sense, you don’t want to over order and tie up activity funds and storage space with excess inventory.
    Second, examine your source of supply and the order and ship time. Ask yourself is the product you need available from a local vendor who can deliver the same day or the next? This helps you determine the inventory safety levels should a shipment be delayed.
    Third, you must consider consumption history. If no consumption history exists, what is the event, what is the expected number of patrons, is it a one-time event and so on? Along with consumption, you must consider forecasted requirements from organizations you support. Are there seasonal events around the corner you must consider?
59
Q

012.2. List five actions used to protect inventories.

A
  1. Any of the following:
    (1) The RMFC makes sure managers implement internal control procedures to protect nonappropriated fund instrumentality (NAFI) assets.
    (2) Do not leave merchandise unattended during resale activity operating hours.
    (3) Secure the facility when the resale activity closes.
    (4) Establish a single entry and exit control point for surveillance of walk-in type sales locations such as arts and crafts’ facilities and golf pro shops.
    (5) Do not place merchandise next to exterior windows (except for display and promotion).
    (6) Place small items with a unit price of $50 or more in a display showcase, whenever possible, or place them on a display unit behind the sales counter.
    (7) Use secure inside storage areas whenever possible. Lock all outside storage areas unless one or more authorized individuals are present, and use lighting and fencing for more security.
60
Q

012.3. Define simple and gross negligence.

A
  1. Simple negligence is the failure to act as a reasonably prudent person would have acted under the same or similar circumstances. Gross negligence is the failure to exercise even a slight degree of care.
61
Q

012.4. Explain the difference between willful misconduct and proximate cause.

A
  1. Willful misconduct is an intentional violation of rules or regulations, including fraud and dishonesty. Proximate cause means when events occurred, in a natural and continuous sequence, unbroken by any new event, produced a loss, and without which the loss would not have occurred.
62
Q

013.1. List five general inventory guidelines.

A
  1. Any of the following:
    (1) Conduct complete physical inventories of sundry sale items as often as needed. However, as a rule, conduct inventories either monthly, quarterly, or annually.
    (2) Conduct inventories under the direct supervision of the manager or their designee.
    (3) Physically count the entire inventory item by item.
    (4) If you are using a manual system, compare your physical count with the balance annotated on the inventory stock record.
    (5) For automated lodging operations, this physical count should match the balance of the master inventory balance sheet.
    (6) Inventory trends, such as variances from actual count versus amounts listed on inventory records could indicate mismanagement.
    (7) Random spot checks of inventory assist in detecting problems.
    (8) Consult the nonappropriated fund accounting office (NAF AO) for acceptable adjustments to your inventory without a formal investigation.
63
Q

013.2. How often are all food or beverage activities, pro shops, audio/photo, and tickets inventoried?

A
  1. Monthly.
64
Q

013.3. What type of merchandise is inventoried at the end of each quarter?

A
  1. Resale merchandise and supplies, including storeroom stock and merchandise on consignment.
65
Q

013.4. List three guidelines used when transferring items.

A
  1. List three of the following:
    (1) Use AF Form 2533, NAF Transfer Between Cost Centers.
    (2) Each activity pre-numbers its own TBCCs. A separate series of numbers is used for each section within an activity.
    (3) The gaining activity is responsible for preparing the TBCC, in three copies.
    (4) The issuing activity keeps copy one and the receiving activity keeps copy two. Send the original to the NAF AO.
    (5) When the transfer is completed, employees of the issuing and receiving sections sign the appropriate blocks of the TBCC and send the form to the resource management flight (RMF).
    (6) The RMF verifies that all TBCCs are forwarded at the end of the month by each activity.
66
Q

013.5. Explain the annual inventory process and who is involved.

A
  1. The nonappropriated fund financial analyst (NAFFA) schedules mandatory annual impartial inventories of sundry items. The NAF AO coordinates this impartial inventory with the squadron commander. The commander notifies you as to when the inventory team is to conduct the impartial inventory. The inventory team observes; and your supervisor, you, or the appointed designee, supervises the actual count. Physically count all items as you did in the monthly or quarterly inventory. You or your supervisor establishes a cutoff for sales, issues, and receipt of inventory items so records and other accounting or inventory records and the physical inventory are current. The team chief prepares a list of discrepancies and forwards it to the NAFFA. The RMFC completes inventory write-offs (when warranted) within 30 days of the physical inventory or within 30 days after the investigation is complete, when applicable.
67
Q

014.1. What product lists the minimum requirements for the lodging operation?

A
  1. The Golden Eagle Standards
68
Q

014.2. List five sundry items.

A 
Soft drinks (regular & diet)
Beer (regular and light)
Liquor miniatures (premium brands)
Bottled juices
Bottled water
Chips (small bags)
Chocolate bar
Hard candy
Microwave dinners/entrees
Hair brushes and combs
Toothpaste and toothbrushes
Laundry detergent (small size)
Ethnic hair/beauty aids
Feminine hygiene items
Shampoo/conditioner (small size)
Shaving cream
Disposable razor
69
Q

014.3. As the item selection is increased, what must be considered?

A
  1. Shelf life.
70
Q

015.1. Explain how lodging arrives at a fair market price.

A
  1. To determine a fair price for items consider how much Army and Air Force Exchange Service (AAFES), commissary, and a local grocery market are selling an item for and then take an average of those amounts.
71
Q

015.2. Define price gouging.

A
  1. The definition of price gouging is pricing an item above the market when no alternative retailer is available.
72
Q
  1. (012) Who may authorize below-cost sales of slow moving stock items?
A

c. Force Support Squadron Commander.

73
Q
  1. (012) Which loss category describes the failure of an individual who did not exercise even a slight degree of care?
A

b. Gross negligence.

74
Q
  1. (012) Which loss category describes a natural and continuous sequence of unbroken events?
A

d. Proximate cause.

75
Q
  1. (012) What factor is used to determine the amount of a loss?
A

d. Cash value.

76
Q
  1. (013) Who may establish a central storeroom for receiving and issue of sundry and other lodging items?
A

c. Force Support Squadron Commander.

77
Q
  1. (013) Who uses the completed physical count sheets to determine variance?
A

c. Resource management flight chief (RMCF).

78
Q
  1. (013) Which form is used to transfer good between cost centers?
A

c. AF Form 2533, NAF Transfer Between Cost Centers.

79
Q
  1. (014) What is the main factor to consider before increasing the amount of sundries offered?
A

c. Shelf life.

80
Q
  1. (015) When determining fair market price, which retailer would you not use for price comparison?
A

d. Other lodging operations.

Please

81
Q

016.1. When is commercial lodging used?

A
  1. When on-base lodging is not available.
82
Q

016.2. List the two circumstances when contract lodging will be considered.

A
  1. Any part of the following:
    The general manager establishes requirements-type contracts when circumstances warrant, such as when it is known in advance that a specific number of rooms will be needed for a fixed time period (e.g., Air Reserve Component (ARC) unit training assembly (UTA) weekends).
    When off-base CL establishments are initially being considered for use as CL, the general manager, contracting, public health, and fire protection officials must visit the CL to make sure they meet the conditions of the PWS/MOU. Each of these will provide written reports and assessments to the general manager for each CL inspected.
83
Q

016.3. Explain the use and purpose of the commercial lodging authorization letter.

A
  1. This letter must be retained by the member and turned in with the travel voucher. Without it, the member will not be paid. You may Fax or e-mail the completed letter if the member cannot come and pick it up in person. Be mindful that the CL agreement with the off-base establishment is for a special military rate for a specified period.
84
Q

017.1. What must the lodging general manager consider during contingencies?

A
  1. Any of the following:
    (1) Give long-term TDY personnel the highest consideration over short-term TDY requirements for on base lodging for the duration of the emergency. During real-world contingency operations, all non-contingency personnel may be requested to vacate lodging to meet mission requirements. If necessary, move current guests off-base and change future reservations as necessary to accommodate long-term TDY personnel on base.
    (2) If possible, assign long-term TDY members to those facilities having the most ―livable‖ amenities suitable for a lengthy stay. Consider the availability of kitchen facilities, large refrigerators and private baths.
85
Q

017.2. List three considerations for setting up lodging in a contingency environment.

A
  1. Any of the following:
    The type of deployment location determines the operational methods for field lodging. When you are in the management role, ask yourself the following:
    (1) Are fixed facilities available in the case of a limited base or standby base?
    (2) What type of BEAR shelters is used?
    (3) Does the site commander want personnel billeted by organization or on a first come, first served basis?
86
Q

017.3. Explain how the field-lodging layout is determined?

A
  1. The actual layout of the lodging site is determined by the possibility of enemy attack. If the deployment location is situated near hostile enemy actions, the site commander may elect to have shelters arranged in a cluster type formation. The cluster formation allows for several tents to be placed in a circular pattern, with the patterns staggered throughout the camp. This type of formation reduces the number of casualties if the camp were attacked.
87
Q

017.4. Explain the site commander’s role in the set up of contingency lodging.

A
  1. Coordination with the site commander before planning any assignments. The site commander may require that selected personnel be billeted in specific areas of the camp. The site commander determines whether personnel are billeted by organization or on a first come, first served basis. Assigning personnel by organization or unit maintains some sense of unit integrity; however, assigning personnel on a first come, first served basis expedites registration and allows for maximum use of shelters.
88
Q

017.5. What software is used to manage bed spaces and a personnel locator system?

A
  1. The United States Air Force (USAF) Readiness Lodging System.
89
Q

018.1. List the four factors that are considered when planning laundry services.

A
  1. List the following:
    (1) Medical, third and fourth echelon, each 500-bed hospital requires four BB laundry units.
    (2) Patients are allowed 32 pounds of clothing per week.
    (3) Medical staff is allowed 32 pounds of clothing per week.
    (4) Personnel are allowed 10 pounds of organizational clothing per week.
90
Q

018.2. Describe the containerized batch laundry.

A
  1. An option available to management is the use of the CBL. This system was developed to replace the previous standard BB laundry system. It consists of two 50-pound/load washer-extractors and two 75-pound/load dryers (both heavy commercial), exhaust fans, all hoses and connections mounted in an isolated (ISO) container. Fully configured, it comes with lighting, environmental control and a generator (100 kW, 208 volt/3 phase). Several types of these systems have been configured for the Armed Forces. In arid locations, it is important that the system is equipped with water filtration equipment, which can recapture about 50 percent of the water used. The CBL is capable of collecting waste water and transferring it up to 500 feet from the unit for disposal. Individual components can be ordered for use on pallets versus in the container but would require close coordination with CEs to ensure they can be used with existing or proposed utilities. The CBL usually is located near a TEMPER tent for laundry drop-off/pick-up or for sorting and organizing the laundry and storing products.
91
Q

018.3. Describe the self-help laundry.

A
  1. The self-help laundry (SHL) system was designed for rapid deployment and continuous operation as a complete field laundry. The SHL consists of five washers, five double-stacked dryers, a water heater, a 3,000 gallon collapsible bladder water tank, supply and drain pumps, electrical distribution panels, and associated hardware.
    The washers, dryers and electrical connection boxes can operate within a 32 feet long by 20 feet wide facility (TEMPER tent or small shelter system). The pumps, water heater, and tank are all positioned outside the shelter. If a SHL system is not available, then a similar type system can be built from components. However check with the CEs before ordering to ensure they can obtain similar support components. Order water-efficient, high spin-rate washers (or washer-extractors) and dual power dryers to ensure that power requirements and water usage rates can be met. Many standard washers without high spin rates or water economizer cycles may require more water than can be provided at desert/arid locations.
92
Q

018.4. List three of the factors to consider when setting up contract laundry operations.

A
  1. Three of the following:
    (1) Before awarding support contracts, visit the local contractors’ sites to confirm their capabilities to meet standards for performance.
    (2) Make sure each contract covers accountability.
    (3) Determine what groups will be served and determine funding.
    (4) Establish drop-off and pick-up points (if different), bag and tag requirements (ensure requirements are possible for users to meet and include bags and any marking capability in contract (if marking is not routine marking by users)), hours of operation, and other equipment required (such as containers for bulk items).
    (5) For contract self-serve units, identify any special requirements or instructions for machine use. Provide (within contract or by SVS) users with free normal laundry products (detergent, bleach/stain remover, softeners, etc.) that are compatible (and may be necessary) for use with the wash water.
93
Q
  1. (016) Which agency is not involved in contract lodging consideration?
A

a. Transportation.

94
Q
  1. (016) What authorizes a person to stay in commercial lodging?
A

b. Authorization letter.

95
Q
  1. (017) What square footage is used to plan for all contingency operations?
A

a. 50.

96
Q
  1. (017) Who will receive the highest consideration over short-term temporary duty personnel during emergency conditions?
A

a. Long-term temporary duty personnel.

97
Q
  1. (017) Which person must coordinate lodging management coordinate with before finalizing lodging assignments.
A

d. Site commander.

98
Q
  1. (018) Medical patients are allowed how many pounds of laundry per week?
A

b. 32.

99
Q
  1. (018) Which site selection factor is most important when planning laundry operations?
A

d. Water availability.

100
Q

019.1. Explain where the data comes from and how it is used to prepare the Income and Expense Budget.

A
  1. Data is mined from the PMS or hardcopy. It is used to justify the projections for the next Fiscal year.
101
Q

019.2. Who will prepare the NAF I&E Budget and how is the data used.

A
  1. Activity managers prepare NAF I&E budgets for their activity. Activity managers use these projections, when compared to actual performance, to help identify specific areas where they need revised planning or corrective action in their operations.
102
Q

020.1. What office ensures that all accounts are paid in full?

A
  1. NAF AO.
103
Q

020.2. What three documents are used to substantiate payment to a vendor?

A
  1. Contract, a receiving report, and a vendor invoice.
104
Q

020.3. Explain Public Law 97–177.

A
  1. The Prompt Payment Act applies to contracts awarded (including purchase and delivery orders), calls placed against blanket purchase agreements, and blanket delivery orders, on or after 1 April 1989. The act requires federal agencies to pay their bills on time, to take discounts when payments are made by the discount date and to pay interest penalties when payments are late.
105
Q

021.1. What do rate plans provide?

A
  1. Rate packages provide good budget forecasts but must be reviewed at least annually to ensure business assumptions and performance expectations are considered and properly reflected. Managers are not allowed to budget for the same expense from APFs and NAFs.
106
Q

021.2. List the steps in editing a rate plan.

A
  1. A list of the following:
    (1) Access the Configuration module.
    (2) Display the Rates menu and select the Build Rate Plans option. The Rate Plan Codes window displays.
    (3) Click on the row you want to change.
    (4) Click the View/Edit button. The Edit Rates screen displays.
    (5) Click the field(s) in the panes or in the matrix and edit the information that displays.
    (6) Click OK to exit from the Edit Rates screen and return to the Rate Plans Codes window.
    (7) Click OK to save the edited rate plan and exit from the Rate Plans Codes window or click Cancel to abandon changes.
107
Q

021.3. How often will you delete a rate plan?

A
  1. Rarely.
108
Q
  1. (019) Who prepares the nonappropriated fund (NAF) income and expense (I&E) budget?
A

c. Activity Managers.

109
Q
  1. (019) Who will provide the format for the income and expense (I&E) budget submission to the MAJCOM?
A

d. Nonappropriated fund accounting office (NAF AO).

110
Q
  1. (020) The responsibilities to ensure all base-level bills are paid lies with the a. nonappropriated fund accounting office (NAF AO).
A

a. nonappropriated fund accounting office (NAF AO).

111
Q
  1. (021) How often are lodging rate plans evaluated to ensure business assumptions are properly reflected?
A

d. Annually.

112
Q
  1. (021) Which module of the Property Management Systems (PMS) is used to edit an existing rate plan?
A

c. Configuration.

CDC 3M071B (3 decks)

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